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  1. #1
    Homesick Extraterrestrial
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    Exclamation COMPUTER CRASHED: NEED HELP ASAP

    Hey everyone. I'm in need of some urgent assistance here.

    I was selecting a few options in the program "GhostSurf", when a few moments later, my computer abruptly shut off. I re-started it and received the forthcoming error message: "Windows could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM"

    It then instructs me to insert the original set-up CD-ROM and click "R" to repair.

    I don't have the original set-up CD-ROM for Windows XP Home Edition in my possession, owing to the fact that that my computer came with it already installed. So, I simply went ahead and purchased a new one at the store, thinking I was ok because the original product key was still on a sticker located on the side of my computer box.

    I inserted it into my computer, and everything appeared to be running smoothly, when as it began to finally run Windows, I received the following error message:

    "The application or DLL C:\WINDOWS\system32\SHSVCS.dll is not a valid Windows image. Please check this against your installation diskette."

    I don't know how to possibly "check this against my installation diskette" - or what that even means, precisely - so I simply click "OK". Nothing happens. The entire screen is black. I can't even turn off my computer by pressing the "ON/OFF" button on the box. I have to unplug it and re-plug it in again.

    I'm extremely frustrated and perplexed. I haven't the vaguest notion of what to do. I don't want to lose all my data. Assistance would be greatly valued as soon as plausible. And for whatever its worth, my computer is a Dell Dimension 2400.

    Thanks,

    Citizen

  2. #2
    Senior Member pctek's Avatar
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    Default Re: COMPUTER CRASHED: NEED HELP ASAP

    Quote Originally Posted by Citizen_of_Saturn View Post

    I don't have the original set-up CD-ROM for Windows XP Home Edition in my possession, So, I simply went ahead and purchased a new one at the store,
    I inserted it into my computer, and everything appeared to be running smoothly, when as it began to finally run Windows, I received the following error message:

    "The application or DLL C:\WINDOWS\system32\SHSVCS.dll is not a valid Windows image. Please check this against your installation diskette."
    All you needed to do was borrow a Win CD.

    Did you run a repair? This is the SECOND option when you boot off the CD - the first R for Recovery Console or Enter to Intsall, you choose enter, then it asks R for Repair or do a fresh install.
    wipe your paws.

  3. #3
    Senior Member Blam's Avatar
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    Default Re: COMPUTER CRASHED: NEED HELP ASAP

    Before you do anything-back up your data first.

    Slave the hard drive onto another pc or use a live cd


  4. #4
    Pedantic Bloke Sweep's Avatar
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    Default Re: COMPUTER CRASHED: NEED HELP ASAP

    Do as Blam6 says if you can.

    Then follow these instructions:-
    http://support.microsoft.com/default...;EN-US;Q307545

    HTH.

  5. #5
    Homesick Extraterrestrial
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    Default Re: COMPUTER CRASHED: NEED HELP ASAP

    Will my information be completely wiped out if I don't save my hard drive on a back-up CD?

    Please respond ASAP. I'm completely ignorant about this sort of thing and could use all the information I can get.

  6. #6
    Senior Member kjaada's Avatar
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    Default Re: COMPUTER CRASHED: NEED HELP ASAP

    A Live linux cd would be one way to get yr data and do the repair.Can you borrow one preferably with someone to run it for you and do the repair.

    f you get the error:
    Windows could not start because the following files are missing or corrupt
    \WINDOWS\SYSTEM32\CONFIG\SYSTEM or \WINDOWS\SYSTEM32\CONFIG\SOFTWARE
    1. Insert and boot from your WindowsXP CD.
    2. At the first R=Repair option, press the R key
    3. Press the number that corresponds to the correct location for the installation of Windows you want to repair.
    Typically this will be #1
    4. Enter in the administrator password when requested
    5. cd \windows\system32\config
    6. Depending on which section was corrupted:
    ren software software.bad or ren system system.bad
    7. Depending on which section was corrupted
    copy \windows\repair\system
    copy \windows\repair\software
    8. Take out the CD ROM and type exit
    Last edited by kjaada; 05-03-2009 at 04:57 AM. Reason: more info
    PUPPY LINUX 5.2

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