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  1. #1
    Member *Sparky*'s Avatar
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    Default Nero 6 wont uninstall.

    Hi.
    I'm running Vista Ultimate.
    Nero 6 is installed. I recently purchased a new DVD burner and Nero 7 is on the disc. When I try and install #7, it trys to uninstall #6 first. After the mandatory reboot, #6 has gone but #7 wont install because the dvd drive has gone too.
    The only option I can do to get the dvd drive back is use system restore but that puts #6 back and the cycle starts again.
    I have tried installing the drive separately after the #6 uninstall but no go there either.
    Has anybody experienced this sort of thing before or have any idea how to fix it?
    Much appreciated.
    It's so much easier to suggest solutions when you don't know too much about the problem.

  2. #2
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    Default Re: Nero 6 wont uninstall.

    What version of 7 is it?

    I'm pretty sure you have to install 7.5.9.0 I think (or higher), for it to be compatible with Vista.

    Sounds like 7 maybe the OEM version (it'll probably only work with this burner).

    And 6 probably came with a previous burner? If it did, it probably wont work with the burner you have now anyway

    And if Nero 6 does install, it wont detect the burner, if this is the case (If it came with a previous burner, its tied to the previous burner).
    Last edited by Speedy Gonzales; 12-10-2008 at 09:43 PM.

  3. #3
    Soaring like an Eagle gary67's Avatar
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    Default Re: Nero 6 wont uninstall.

    have you thought about using something different to Nero like burnaware free or cdburnerxp (which is not only for XP despite it's name)

  4. #4
    Member *Sparky*'s Avatar
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    Default Re: Nero 6 wont uninstall.

    I had to add "COM Surrogate" to the Data Execution Prevention part of Performance Options to make Nero 6 run properly in the first place. Will removing it from DEP enable it to uninstall completely? Maybe?
    It's so much easier to suggest solutions when you don't know too much about the problem.

  5. #5
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    Default Re: Nero 6 wont uninstall.

    I doubt version 6 will work at all. Even if you manage to install it

    You'll need the version I posted, (or higher / V8 or 9, which arent free), for it to be completely compat with Vista

    You could try adding com surrogate, but I wouldnt install Nero 6 again

    If it wont uninstall, use ccleaner, delete its folders, then use the registry option in ccleaner to remove the rest of it.

    There is Nero Clean Tool on the Nero site, but I'm not too sure if it removes Nero 6

  6. #6
    Photographic enthusiast Misty's Avatar
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    Default Re: Nero 6 wont uninstall.

    Quote Originally Posted by gary67 View Post
    have you thought about using something different to Nero like burnaware free or cdburnerxp (which is not only for XP despite it's name)
    I tried burning a disc on cdburnerxp a couple of nights ago and it took 23 mins to do the encoding, then said it would be 25 mins for the burning. At that point I gave up.

    Went downstairs to the PC and used Nero and it took less than 5 mins total.

    Now I know that the 25 mins quoted by pcburnerxp for burning may have been an initial guesstime............however, even if the time had come down dramatically, it is still very substantially a time more than using Nero.

    Pcburnerxp is no-doubt great if time not a problem or money is !
    Misty

  7. #7
    Member *Sparky*'s Avatar
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    Default Re: Nero 6 wont uninstall.

    #6 is working ok. The problem I'm having is trying to get rid of it to put #7 on without removing the dvd drive.
    It's so much easier to suggest solutions when you don't know too much about the problem.

  8. #8
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    Default Re: Nero 6 wont uninstall.

    What do you mean by removing the dvd drive??

    Do you mean when Nero 6 is installed, it doesnt detect the dvd you have now?

    Thats probably because v6 was for another burner, you no longer have (and the serial you have / had for V6 is tied to the old burner). Which is why it doesnt detect the new burner.

    I have no idea why you need v6 to use version 7.

    It should work with Version 7 (if its 7.5.9.0 or above)

  9. #9
    Member *Sparky*'s Avatar
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    Default Re: Nero 6 wont uninstall.

    Quote Originally Posted by Speedy Gonzales View Post
    What do you mean by removing the dvd drive??

    Do you mean when Nero 6 is installed, it doesnt detect the dvd you have now?

    Thats probably because v6 was for another burner, you no longer have (and the serial you have / had for V6 is tied to the old burner). Which is why it doesnt detect the new burner.

    I have no idea why you need v6 to use version 7.

    It should work with Version 7 (if its 7.5.9.0 or above)
    I have Nero 6 installed and working fine. I bought a new dvd drive with Nero 7 on the disk. When I try to install Nero 7, it has to remove Nero 6 first, but in the process, deletes the dvd drive, therefore I cant instal Nero 7.
    My problem is: why do i have to do a system restore to get my dvd drive back, when that also puts Nero 6 back, which is what I was trying to get rid of.
    It's so much easier to suggest solutions when you don't know too much about the problem.

  10. #10
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    Default Re: Nero 6 wont uninstall.

    I have no idea why it does that. Either install a later version like I posted, or use something else.

    Whats the brand / model of the burner? And is it IDE or SATA?

    If IDE, what else is connected with it on the IDE connection?

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