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  1. #1
    Junior Member
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    Aug 2008
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    7

    Default DSL Internet Connection Issues

    Hi all,
    I have had a problem for quite some time now and it has finally got the better of me. I have tried many many things with varying degrees of possible success.
    Let me first say that I am not a computer wizz but I am slowly picking up alot of things so please answer very clearly if you can.

    I am having trouble with my computer connecting to the internet on startup.
    This doesn't always happen, sometimes it is perfectly ok. But last night no matter what I did I could not connect but then what do ya know I try to connect this morning and I have no problems at all.

    I have a Dynalink 504T modem/ router. This is brand new because my ISP (Ihug/Vodafone) replaced my old one to try and get rid of the issues I have been having. All the lights on the front are doing what they are supposed to be doing. The speed I am getting once connected is good and I now don't ever have any disconnection issues. Oh I am running XP.

    The problem I have been having as I said before is not being able to connect on startup and there also used to be disconnection problems. The disconnections have gone away afetr I did several things. I got rid of Windows Messenger as I had read alot about that causing issues and I updated all the drivers in the computer. (well all except for one. One of the nVidia drivers kept giving me real problems so I left it out)
    I also got rid of Norton and replaced it with AGV. (So much better)
    I have also given up ringing my ISP about the problem as the people that answer the phones really have run out of ideas, and I am getting sick of sitting on hold for hours.

    I have more often than not if the internet fails to connect on startup been able to get it going by just restarting several times or disabling the router in network connections and then re-enabling it. But this has been very hit and miss and sometimes it takes me a few mins to get it right and sometimes it takes hours.

    When it does connect I heve two networks come up in Network connections.
    One is the Local area connection 5 and then one is the router dynalink 504T.
    When I have only one connection come up I get only the Local Area Connection 5. This is when I usually have trouble. I will try and go on a website or download my e-mail and it cannot find an internet connection.
    But sometimes it is ok when it only shows this Local Area Connection 5.

    When I go into the TC/ICP settings I now have to manually put in all my settings, IP address, gateway address etc as if I do an auto detect it doesn't seem to find the correct adresses and a message comes up on the little screens on the quick launch bar at the bottom of the screen. It says that I have limited or no connectivity.

    Last night when I couldn't connect I pinged various things so i post the results in the next post.

    Any help would be so much appreciated as this hit and miss connection of the internet is getting to be so frustrating.
    Last edited by fatbear; 13-08-2008 at 11:50 AM. Reason: Missed some info

  2. #2
    Junior Member
    Join Date
    Aug 2008
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    7

    Default Re: DSL Internet Connection Issues

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Darren and Corinna>ipconfig

    Windows IP Configuration


    Ethernet adapter Local Area Connection 5:

    Connection-specific DNS Suffix . :
    IP Address. . . . . . . . . . . . : 10.1.1.3
    Subnet Mask . . . . . . . . . . . : 255.0.0.0
    Default Gateway . . . . . . . . . : 10.1.1.1

    C:\Documents and Settings\Darren and Corinna>ping 127.0.0.1

    Pinging 127.0.0.1 with 32 bytes of data:

    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Ping statistics for 127.0.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Documents and Settings\Darren and Corinna>ping 10.1.1.1

    Pinging 10.1.1.1 with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 10.1.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Darren and Corinna>ping 203.109.129.67

    Pinging 203.109.129.67 with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 203.109.129.67:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Darren and Corinna>ping 255.0.0.0

    Pinging 255.0.0.0 with 32 bytes of data:

    Destination specified is invalid.
    Destination specified is invalid.
    Destination specified is invalid.
    Destination specified is invalid.

    Ping statistics for 255.0.0.0:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Darren and Corinna>ping 10.1.1.3

    Pinging 10.1.1.3 with 32 bytes of data:

    Reply from 10.1.1.3: bytes=32 time<1ms TTL=128
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=128
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=128
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=128

    Ping statistics for 10.1.1.3:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

  3. #3
    Junior Member
    Join Date
    Aug 2008
    Posts
    7

    Default Re: DSL Internet Connection Issues

    Some more information:
    A network diagnostics scan





    Internet Service
    Default Outlook Express Mail pop.ihug.co.nz / smtp.ihug.co.nz FAILED
    InBoundMailPort = 110
    InBoundMailServer = pop.ihug.co.nz (FAILED)
    Ping request could not find host pop.ihug.co.nz. Please check the name and try again.
    InBoundMailType = POP3
    Unable to connect to pop.ihug.co.nz port 110
    OutBoundMailPort = 25
    OutBoundMailServer = smtp.ihug.co.nz (FAILED)
    Ping request could not find host smtp.ihug.co.nz. Please check the name and try again.
    OutBoundMailType = SMTP
    Unable to connect to smtp.ihug.co.nz port 25

    Default Outlook Express News news.ihug.co.nz FAILED
    NewsNNTPPort = 119
    NewsServer = news.ihug.co.nz (FAILED)
    Ping request could not find host news.ihug.co.nz. Please check the name and try again.
    Unable to connect to news.ihug.co.nz port 119

    Internet Explorer Web Proxy Not Configured







    Modems and Network Adapters
    Modems
    Agere Win Modem
    AttachedTo = COM3
    BlindOff = X4
    BlindOn = X3
    Caption = Agere Win Modem
    CompressionOff = %C0 +DCS=0,0
    CompressionOn = %C1 +DCS=1,1
    ConfigManagerErrorCode = 0
    ConfigManagerUserConfig = FALSE
    ConfigurationDialog = modemui.dll
    CountrySelected = New Zealand
    CreationClassName = Win32_PotsModem
    DCB
    28
    0
    0
    0
    0
    194
    1
    0
    21
    32
    0
    0
    0
    0
    Default
    60
    0
    0
    0
    0
    0
    0
    0
    0
    0
    Description = Agere Win Modem
    DeviceID = PCI\VEN_11C1&DEV_044C&SUBSYS_044C11C1&REV_02\4&136 99180&0&3048
    DeviceType = Internal Modem
    DriverDate = 12:00:00 p.m. 12/12/2003
    ErrorControlForced = \N4
    ErrorControlOff = \N1
    ErrorControlOn = \N3
    FlowControlHard = &K3
    FlowControlOff = &K0
    FlowControlSoft = &K4
    InactivityScale = "3c000000"
    InactivityTimeout = 0
    Index = 0
    MaxBaudRateToSerialPort = 115200
    Model = Agere Win Modem
    ModemInfPath = oem10.inf
    ModemInfSection = Modem_PCI_DF
    ModulationBell = B1B16B2
    ModulationCCITT = B0B15B2
    Name = Agere Win Modem
    PNPDeviceID = PCI\VEN_11C1&DEV_044C&SUBSYS_044C11C1&REV_02\4&136 99180&0&3048
    PortSubClass = "02"
    PowerManagementSupported = FALSE
    Prefix = AT
    Properties
    192
    1
    0
    0
    255
    0
    0
    0
    255
    0
    0
    0
    7
    0
    0
    0
    ProviderName = Agere
    Pulse = P
    Reset = AT&F
    ResponsesKeyName = Agere Win Modem::Agere::Agere
    SpeakerModeDial = M1
    SpeakerModeOff = M0
    SpeakerModeOn = M2
    SpeakerModeSetup = M3
    SpeakerVolumeHigh = L3
    SpeakerVolumeLow = L0
    SpeakerVolumeMed = L2
    Status = OK
    StatusInfo = 3
    SystemCreationClassName = Win32_ComputerSystem
    SystemName = DWJ1
    Terminator =
    Tone = T

    Network Adapters
    FAILED
    [00000008] NVIDIA nForce 10/100/1000 Mbps Ethernet (FAILED)
    Caption = [00000008] NVIDIA nForce 10/100/1000 Mbps Ethernet
    DatabasePath = %SystemRoot%\System32\drivers\etc
    DefaultIPGateway = 10.1.1.1(Same Subnet) (FAILED)
    Pinging 10.1.1.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 10.1.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
    Description = NVIDIA nForce Networking Controller - Packet Scheduler Miniport
    DHCPEnabled = FALSE
    DNSEnabledForWINSResolution = FALSE
    DNSHostName = DWJ1
    DNSServerSearchOrder (FAILED)
    203.109.129.67 (FAILED)
    Pinging 203.109.129.67 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 203.109.129.67:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
    203.109.129.68 (FAILED)
    Pinging 203.109.129.68 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 203.109.129.68:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
    DomainDNSRegistrationEnabled = FALSE
    FullDNSRegistrationEnabled = TRUE
    GatewayCostMetric = 20
    Index = 8
    IPAddress = 10.1.1.3 (PASSED)
    Pinging 10.1.1.3 with 32 bytes of data:
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=0
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=0
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=0
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=0
    Ping statistics for 10.1.1.3:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    IPConnectionMetric = 20
    IPEnabled = TRUE
    IPFilterSecurityEnabled = FALSE
    IPSecPermitIPProtocols = 0
    IPSecPermitTCPPorts = 0
    IPSecPermitUDPPorts = 0
    IPSubnet = 255.0.0.0
    IPXEnabled = FALSE
    MACAddress = 00:15:F2:3F:7B:18
    ServiceName = NVENETFD
    SettingID = {5D8CAC1F-9258-43BC-A4C1-9DCE19FDD71D}
    TcpipNetbiosOptions = 0
    WINSEnableLMHostsLookup = TRUE
    [00000010] D-Link USB Remote NDIS Network Device (FAILED)
    Caption = [00000010] D-Link USB Remote NDIS Network Device
    DatabasePath = %SystemRoot%\System32\drivers\etc
    DefaultIPGateway = 10.1.1.1(Same Subnet) (FAILED)
    Pinging 10.1.1.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 10.1.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
    Description = NVIDIA nForce Networking Controller - Packet Scheduler Miniport
    DHCPEnabled = TRUE
    DHCPLeaseExpires = 3:01:17 p.m. 21/06/2008
    DHCPLeaseObtained = 2:01:17 p.m. 21/06/2008
    DHCPServer = 10.1.1.1 (FAILED)
    Pinging 10.1.1.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 10.1.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
    DNSEnabledForWINSResolution = FALSE
    DNSHostName = DWJ1
    DNSServerSearchOrder = 10.1.1.1 (FAILED)
    Pinging 10.1.1.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 10.1.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
    DomainDNSRegistrationEnabled = FALSE
    FullDNSRegistrationEnabled = TRUE
    GatewayCostMetric = 20
    Index = 10
    IPAddress = 10.1.1.3 (PASSED)
    Pinging 10.1.1.3 with 32 bytes of data:
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=0
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=0
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=0
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=0
    Ping statistics for 10.1.1.3:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    IPConnectionMetric = 20
    IPEnabled = TRUE
    IPFilterSecurityEnabled = FALSE
    IPSecPermitIPProtocols = 0
    IPSecPermitTCPPorts = 0
    IPSecPermitUDPPorts = 0
    IPSubnet = 255.0.0.0
    IPXEnabled = FALSE
    MACAddress = 00:15:F2:3F:7B:18
    ServiceName = USB_RNDIS
    SettingID = {18AE0386-9284-4FB6-8AA8-C31A91CEDD8E}
    TcpipNetbiosOptions = 0
    WINSEnableLMHostsLookup = TRUE

    DNS Servers
    FAILED
    [00000008] NVIDIA nForce 10/100/1000 Mbps Ethernet (FAILED)
    DNSServerSearchOrder (FAILED)
    203.109.129.67 (FAILED)
    Pinging 203.109.129.67 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 203.109.129.67:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
    203.109.129.68 (FAILED)
    Pinging 203.109.129.68 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 203.109.129.68:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
    [00000010] D-Link USB Remote NDIS Network Device (FAILED)
    DNSServerSearchOrder = 10.1.1.1 (FAILED)
    Pinging 10.1.1.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 10.1.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
    Default Gateways
    FAILED
    [00000008] NVIDIA nForce 10/100/1000 Mbps Ethernet (FAILED)
    DefaultIPGateway = 10.1.1.1(Same Subnet) (FAILED)
    Pinging 10.1.1.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 10.1.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
    [00000010] D-Link USB Remote NDIS Network Device (FAILED)
    DefaultIPGateway = 10.1.1.1(Same Subnet) (FAILED)
    Pinging 10.1.1.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 10.1.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
    DHCP Servers
    FAILED
    [00000010] D-Link USB Remote NDIS Network Device (FAILED)
    DHCPServer = 10.1.1.1 (FAILED)
    Pinging 10.1.1.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 10.1.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
    IP Address
    PASSED
    [00000008] NVIDIA nForce 10/100/1000 Mbps Ethernet (PASSED)
    IPAddress = 10.1.1.3 (PASSED)
    Pinging 10.1.1.3 with 32 bytes of data:
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=0
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=0
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=0
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=0
    Ping statistics for 10.1.1.3:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    [00000010] D-Link USB Remote NDIS Network Device (PASSED)
    IPAddress = 10.1.1.3 (PASSED)
    Pinging 10.1.1.3 with 32 bytes of data:
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=0
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=0
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=0
    Reply from 10.1.1.3: bytes=32 time<1ms TTL=0
    Ping statistics for 10.1.1.3:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    WINS Servers

    Network Clients

    Microsoft Windows Network
    Caption = Workstation
    Description = Creates and maintains client network connections to remote servers. If this service is stopped, these connections will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.
    Manufacturer = Microsoft Corporation
    Name = Microsoft Windows Network
    Status = OK
    Microsoft Terminal Services
    Description = RDPNP
    Manufacturer = Microsoft Corporation
    Name = Microsoft Terminal Services
    Status = Unknown
    Web Client Network
    Caption = WebClient
    Description = Enables Windows-based programs to create, access, and modify Internet-based files. If this service is stopped, these functions will not be available. If this service is disabled, any services that explicitly depend on it will fail to start.
    Manufacturer = Microsoft Corporation
    Name = Web Client Network
    Status = OK

  4. #4
    Member mzee's Avatar
    Join Date
    Dec 2004
    Posts
    2,483

    Smile Re: DSL Internet Connection Issues

    I had a similar problem with my computer on a Dick Smith router, but two other computers on the same router had no problems.

    I had to manually set the connection on my computer as follows:-

    Default Gateway (the router address): 192.168.1.2 (yours is probably 192.168.1.1)

    IP Address (the router port address): 192.168.1.100 (100 to keep it clear of the other 2 computers on Auto)

    Subnet Mask: 255.255.255.0

    Ihug/Vodafone DNS: 203.109.129.67 & 203.109.129.68

    This has solved the problem. I don't have any idea why my computer is the only one of three that does this. they are all running XP & Linux.

  5. #5
    Member
    Join Date
    Dec 2004
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    NZ
    Posts
    44,851

    Default Re: DSL Internet Connection Issues

    Are the lights flashing on the network card??

    Is the NIC enabled in the BIOS?

  6. #6
    Senior Member
    Join Date
    Dec 2004
    Location
    Auckland
    Posts
    5,069

    Default Re: DSL Internet Connection Issues

    How are you connecting to the modem/ router are you using network Ethernet or USB?

    Have you tried a different network cable / card in the computer?

  7. #7
    Junior Member
    Join Date
    Aug 2008
    Posts
    7

    Default Re: DSL Internet Connection Issues

    To all,
    I think your questions are directed assuming my computer is part of a network. It isn't, it is my personal computer at home. If I am wrong please ignore this statement. haha

  8. #8
    Junior Member
    Join Date
    Aug 2008
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    7

    Default Re: DSL Internet Connection Issues

    Quote Originally Posted by stu161204 View Post
    How are you connecting to the modem/ router are you using network Ethernet or USB?

    Have you tried a different network cable / card in the computer?
    I am using the blue ethernet cable that comes with the modem/ router.
    I have tried a different ethernet cable but same results and I don't have a usb cable to try. I very much doubt it is the cable though because before I got the new Dynalink 504T the old Dynalink modem had the same issues and I tried both the Ethernet cable and usb cable that came with it.

    I don't have another card to try and I wouldn't know what to get to try.

  9. #9
    Junior Member
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    Default Re: DSL Internet Connection Issues

    Quote Originally Posted by Speedy Gonzales View Post
    Are the lights flashing on the network card??

    Is the NIC enabled in the BIOS?
    I am sorry, but you will have to explain what you mean.

  10. #10
    Member
    Join Date
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    Default Re: DSL Internet Connection Issues

    Well in order for the network card to work properly, it HAS to be enabled in the BIOS.

    Look at the back of the case, are the leds on the NIC flashing / on / doing something besides nothing / being off?

    You dont have to be on a network to have this kind of prob.

    If its not working, you either havent configured something in the router properly, the network card is stuffed, the cable is suffed.

    Or what you've put under the LAN properties in Windows is wrong

    You haven't reinstalled windows recently have you?? If you have, you have to reinstall of the drivers again
    Last edited by Speedy Gonzales; 13-08-2008 at 12:53 PM.

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