Page 1 of 2 12 LastLast
Results 1 to 10 of 14
  1. #1
    Guy who can Fry
    Join Date
    Jul 2008
    Location
    Auckland
    Posts
    158

    Default Vodafone BroadBand?

    Anyone got vodafone broadband?
    any idea on their customer support?
    any idea how good the speeds are?

    Thanks

  2. #2
    Senior Member
    Join Date
    Dec 2004
    Location
    Auckland
    Posts
    5,069

    Default Re: Vodafone BroadBand?

    If you don’t get any replies / answers here you may like to have a look at the Vodafone forum over at Geekzone: http://www.geekzone.co.nz/forums.asp?ForumId=40

    Good luck!

  3. #3
    Soaring like an Eagle gary67's Avatar
    Join Date
    Aug 2007
    Location
    In a field in Hanmer
    Posts
    14,790

    Default Re: Vodafone BroadBand?

    We are on the old Ihug now Vodafone and for us it has been hassle free for 2 years apart from when we moved house and the got the reconnection date wrong

  4. #4
    Senior Bantu's Avatar
    Join Date
    May 2007
    Location
    In My Auckland Office
    Posts
    2,009

    Default Re: Vodafone BroadBand?

    I have been with Ihug since they began business, now Vodafone.
    Minimal problems in that time.

    Now Vodafone have taken over still no problems
    Thermaltake Armor Case/1100W PSU
    Gigabyte GA-X58A-UD3R Motherboard i7-960 3.2 GHz
    Gigabyte GV-N670OC-4GD GForce GTX-670
    Corsair 4x8GB, DDR3-1600 32GB
    5 x Seagate HDD's 3.0TB each
    Dual 22" ViewSonic Widescreen
    NexStar Dual SATA Dock

  5. #5

    Default Re: Vodafone BroadBand?

    Quote Originally Posted by Bantu View Post
    I have been with Ihug since they began business, now Vodafone.
    Minimal problems in that time.

    Now Vodafone have taken over still no problems
    Me too. I haven't had any dramas.

    There was the occasional problem with speed, but that has been sorted for quite a while now. I don't think I can remember the last time I had to call their helpdesk so can't comment on their service.

  6. #6
    I.T & Network Guru netmatrix's Avatar
    Join Date
    Jul 2008
    Location
    Auckland
    Posts
    7

    Default Re: Vodafone BroadBand?

    As long as you go to support for support and not a accounts Rep for support you should be sweet, as with any ISP when theres faults there busy and you have to wait, during a fault in Manukau and surrounding suburbs i noticed 90min wait, that was when there was bad weather, exchange got flooded.

    Most wait times are 20mins or less, best time to call 10pm-6am, short wait times.

    plus the vodafone manager are big focused on customer service during recruitment, i used to work for vodafone nz as a customer service manager before it merged ihug while it was operated as a individual business.

  7. #7
    The Puppet Master Deathwish's Avatar
    Join Date
    Nov 2006
    Location
    Auckland
    Posts
    381

    Default Re: Vodafone BroadBand?

    I got VF broadband, experience so far limited to about a month, but it's great. Can't really comment on CS yet since I haven't had an opportunity to use it (and hopefully never will!) but have heard it is pretty bad. Not sure if it's going through or not, but also heard they may start to charge extra for CS.

  8. #8
    Photographic enthusiast Misty's Avatar
    Join Date
    Dec 2004
    Location
    Birkenhead, North Shore, AK (amongst the bush)
    Posts
    2,472

    Default Re: Vodafone BroadBand?

    Recently I got a cold call from Vodaphone trying to sell me their product. It sounded really good. The caller claimed, amongst other things, that their theoretical download max is 24 Mgps and their average download speed is 12 Mgps. Since I get somewhere between 2.9 and 3.1 just now it sounds marvellous.

    Peculiarly, later the same day I got a call from Xtra (present ISP) to say that if I signed on for a further year they would give me a free router. When I mentioned the Vodaphone offer the caller said that Vodaphone could not manage 12 Mgps as the copper wire can only stand about 7 Mgps.

    Who is correct please ?
    Misty

  9. #9
    I.T & Network Guru netmatrix's Avatar
    Join Date
    Jul 2008
    Location
    Auckland
    Posts
    7

    Default Re: Vodafone BroadBand?

    ok i was and kinda am in the same boat, see the thread 'my exchange issue'

    basics are your copper can handle around 27Mbps or 27,000kbps on a Full Annex M ADSL2+ enabled port via supported DSLAM.

    However depending on your distance and cable quality you may not reach the max, thing is if your not moving house (distance from the exchange) and no ISP/telco is replacing your copper cable which Telecom manage for NZ, then it wont matter what ISP you with really as your line speed would remain relatively the same.

    My issue is Ihug say im on one exchange, Telecom/Xtra say another exchange, i live on the border line between the two.

    Get the ISP's to tell you your cable length from the exchange to your premises, will range anywhere up to 4k's, if its 4.1km's or greater you could see if theres another exchange that you move onto, may mean you will need change your phone number, industry cost about $50.

    The closer you are to the exchange the better, the other factor that can count is attenuation and line noise.

  10. #10
    Junior Member
    Join Date
    Jul 2008
    Posts
    24

    Default Re: Vodafone BroadBand?

    Hi there.
    I have been with vodafone or the old Ihug since before it became Ihug and found it good. Some times it is a bit hard to get the help desk.

Similar Threads

  1. Vodafone 3g broadband.
    By pine-o-cleen in forum PC World Chat
    Replies: 10
    Last Post: 27-06-2008, 05:24 PM
  2. Vodafone broadband
    By nerd in forum PressF1
    Replies: 7
    Last Post: 06-06-2008, 10:32 PM
  3. Vodafone broadband
    By mzee in forum PressF1
    Replies: 1
    Last Post: 03-05-2008, 07:55 PM
  4. Vodafone Broadband- What's the secret code?
    By Feelers in forum PressF1
    Replies: 4
    Last Post: 12-02-2008, 12:04 PM
  5. Vodafone 3G
    By jesseycy in forum PC World Chat
    Replies: 35
    Last Post: 02-09-2005, 02:05 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •