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  1. #1
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    Default My windows explorer is crashing...

    Hey,

    Sorry for any english errors, but i'm gonna do my best

    My problem is that my explorer crashes everytime I close folders (any types of folders). Here's the error message:
    http://img174.imageshack.us/img174/1...2074lx7qp0.png

    I went to "Administrative Tools - Event Viewer" too and i clicked in the red cross. It says this:

    Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x013616d3.

    For more information, see Help and Support Center at http://go.Microsoft*.com/fwlink/events.asp.



    This started happening since I installed Rapidown, I have read a lot of threads about this problem, and now I know that Rapidown is a dangerous program. I've tried many things: clean registry errors and cookies, scan for virus and spyware, I also downloaded a file (that i think it came with spyware too) to fix shells or something...

    Anyway, i'm sick of this problem and i really need help here.

    I'll wait for answers.

  2. #2
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    Default Re: My windows explorer is crashing...

    Post a hijackthis log.

    Scan it with something like this

    If you know something is dangerous or installs spyware, dont install it !

  3. #3
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    Default Re: My windows explorer is crashing...

    Quote Originally Posted by Speedy Gonzales View Post
    Post a hijackthis log.

    Scan it with something like this

    If you know something is dangerous or installs spyware, dont install it !
    Ok, thanks, I'm doing a scan right now with the Malwarebytes, it can take long...

    When the scan finish, i'm going to post the HiJackThis log here.

    By the way, the first time I run Malwarebytes to update, it shown an error saying "Error loading database. Line: #10222." and everytime i ran the program it said the same thing.

    I had to search for an answer to solve the problem, and i found it, but i still can't update the program. I'm only saying this cause it was a little strange.

  4. #4
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    Default Re: My windows explorer is crashing...

    Get trojan remover in my sig as well..

    If you cant get to the site heres the direct link

    Install it then scan. Then select all options under the utilities menu. Then update it

  5. #5
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    Default Re: My windows explorer is crashing...

    Ok, thanks for all, I'm gonna do all that things you said.

    Tomorrow i'll put here the results of the Malwarebytes and Trojan Remover scans and the HiJackThis log too, because today I have no more time left.

    One more thing before I go, it's necessary to do the scans in Safe mode?

  6. #6
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    Default Re: My windows explorer is crashing...

    Quote Originally Posted by tromin View Post
    One more thing before I go, it's necessary to do the scans in Safe mode?
    No, if you can boot into normal windows you can scan

  7. #7
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    Default Re: My windows explorer is crashing...

    Hi again.

    I did a scan with Kaspersky AV during the night, and it didn't detected anything. Then i scanned with Trojan Remover and didn't detected anything too, scanned with the Malwarebytes and it detected a trojan in a file, I deleted, and from quarantine too.

    By the way, the infected file was:
    C:\System Volume Information\_restore{83489493-9DEE-4402-8723-648BF0E8A0C8}\RP885\A0392566.exe (Trojan.Downloader) -> Quarantined and deleted successfully.


    Then, I restarted pc and when started, the FastScan of Trojan Remover appeared and it said that there were problems with some registry shells, and I fixed them, like the program recommended.

    After all this, the error keeps appearing (like I said in the beggining, appears everytime I close any type of folder)

    Here's the 2 messages of the problem:
    --> http://img413.imageshack.us/img413/7238/99234031du1.png
    --> http://img174.imageshack.us/img174/1...2074lx7qp0.png



    HiJackThis log

    Logfile of HijackThis v1.99.1
    Scan saved at 9:45:10 AM, on 7/23/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\WINDOWS\CTHELPER.EXE
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
    C:\Program Files\Rainlendar2\Rainlendar2.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\HPZipm1 2.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\explorer.exe
    C:\Documents and Settings\Administrator\Desktop\New Folder\HijackThis.exe

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: Facilitador de Leitor de Link Adobe PDF - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [Babylon Client] C:\Program Files\Babylon\Babylon-Pro\Babylon.exe -AutoStart
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
    O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
    O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe"
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
    O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [Rainlendar2] C:\Program Files\Rainlendar2\Rainlendar2.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Transferir com FDM - file://C:\Program Files\Free Download Manager\dllink.htm
    O8 - Extra context menu item: Transferir todos com FDM - file://C:\Program Files\Free Download Manager\dlall.htm
    O8 - Extra context menu item: Transferir vídeo com FDM - file://C:\Program Files\Free Download Manager\dlfvideo.htm
    O8 - Extra context menu item: Transferência seleccionada pelo FDM - file://C:\Program Files\Free Download Manager\dlselected.htm
    O8 - Extra context menu item: Translate with &Babylon - res://C:\Program Files\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll/Translate.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\SCIEPlgn.dll
    O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsof...?1195066082812
    O16 - DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} (GameLauncher Control) - http://www.acclaim.com/cabs/acclaim_v4.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1195066067218
    O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} (NVIDIA Smart Scan) - http://www.nvidia.com/content/Driver...aSmartScan.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: klogon - C:\WINDOWS\system32\klogon.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: Ad-Aware 2007 Service (aawservice) - Unknown owner - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe (file missing)
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Kaspersky Anti-Virus 7.0 (AVP) - Unknown owner - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe" -r (file missing)
    O23 - Service: Creative Service for CDROM Access - Unknown owner - C:\WINDOWS\system32\CTsvcCDA.exe (file missing)
    O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO. EXE
    O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID. EXE
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: PLFlash DeviceIoControl Service - Unknown owner - C:\WINDOWS\system32\IoctlSvc.exe (file missing)
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\HPZipm1 2.exe
    O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe

  8. #8
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    Dec 2004
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    Default Re: My windows explorer is crashing...

    Disable system restore (right mouse / properties) on my computer on the desktop. System restore tab.

    Open my computer / go to tools / folder options / view.

    Untick hide protected operating system files. Then OK.

    If this is XP Pro, right mouse on the System Volume Information folder / security tab / add. Type in the name that appears in the menu (when you click on start). Then check names. If you put it in right, this will complete it. The click on OK, OK.

    Then you should be able to go into the System Volume Information folder.

    Once you get into the above folder, Delete everything in it. (Dont delete the folder itself though).

    Then:

    Tick these then tick fix checked

    Close browsers


    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe\

    O4 - HKLM\..\Run: [Babylon Client] C:\Program Files\Babylon\Babylon-Pro\Babylon.exe -AutoStart

    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"

    Then reboot. Then enable system restore again

    Did you tick everything under utilities in trojan remover as well?

    Also after you reboot, open my computer, highlight c, then right mouse / scan with trojan remover (did you update it as well)??
    Last edited by Speedy Gonzales; 23-07-2008 at 08:52 PM.

  9. #9
    Junior Member
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    Default Re: My windows explorer is crashing...

    Speedy Gonzales, when I Untick "hide protected operating system files", the folder "System Volume Information folder" doesn't appear.

    This is windows XP Pro

  10. #10
    Junior Member
    Join Date
    Jul 2008
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    21

    Default Re: My windows explorer is crashing...

    I've done a search in the pc for that folder, and I found it, but when I right-click on the folder, there's no security tab.

    Here's the printscreen:
    http://img295.imageshack.us/img295/8795/15900844cu4.png

    P.S. - The folder is empty.

    I ticked all the utilities of Trojan Remover and I updated it as well.
    Last edited by tromin; 23-07-2008 at 09:17 PM.

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