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  1. #1
    Member NZHawk's Avatar
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    Default Account Restriction

    Compaq Presario M2000 notebook - WinXP Home
    Was infected with trojans/adware...
    I cleaned up
    last step was running RegHealer; rebooted
    can't login now
    users name comes up with password request, which it never had before, press enter: "Unable to log you on because of an account restriction"
    used a boot program to reset the password.
    no change.

    other suggestions please.
    Tried Safe Mode boot into Admin account - same message - thus not able to access computer.
    Last edited by NZHawk; 22-06-2008 at 12:22 PM.

  2. #2
    Member NZHawk's Avatar
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    Default Re: Account Restriction

    All the research I have done has suggested a reinstall or repair install.
    Any other suggestions?

    Also, is there a recommended registry cleaner program?

  3. #3
    Computer Technician wainuitech's Avatar
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    Default Re: Account Restriction

    Normally in the workshop I would use ERD Commander to reset the password, BUT since you wont have that, you can try this - download UlitmateBootCD4Winows - install it on a working XP computer - create the boot CD. (keep the CD its a very powerful program that can resolve and fix a LOT of problems when windows wont boot)

    From the laptop, boot from that CD, once loaded (takes a few Minutes) - Click Start/Programs/password Tools/NTPWEdit - Click the "reopen" Button / Select your account / Change the password to a new one / click OK/Save Changes, Restart the Laptop without the CD in, and it should now log in using your new Password. Screen shot of menus/location booted from ubcd4win

    NOTE: use mirror #10 from download page- its more reliable

    The problem was more than likely that RegHealer - more like regstuffer
    Last edited by wainuitech; 22-06-2008 at 01:17 PM.
    Update / Upgrades = Replace old bugs with new ones.

  4. #4
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    Default Re: Account Restriction

    A registry cleaner program wont remove remnants of trojans.

    Or viruses / trojans if theyre still on the system

    I would be careful what reg cleaner you use. Some can screw a system up totally

    Only other thing you can do is take it out and put it in a system that works. Then scan it

    You could probably do this

    BUT you cant get into XP in safe mode either

  5. #5
    Member NZHawk's Avatar
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    Default Re: Account Restriction

    Thank you, will try the Ultimate Boot CD and report back.

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