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  1. #1
    mean eating machine ronyville's Avatar
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    Default Whats the difference between the 3 of these?

    Just wondering what is the difference between these 3 job titles

    IT Support
    Desktop Support
    Help Desk Support

    Cheers
    Life is a struggle
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  2. #2
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    Default Re: Whats the difference between the 3 of these?

    TEoR could probably answer that although I would have said that IT support was the equivalent of sending someone from the IT dept to fix your computer and the other two were who you rang if you had a problem and they 'might" be able to sort it over the phone.

  3. #3
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    Default Re: Whats the difference between the 3 of these?

    Not much, besides blaming the user/caller for the problems they're having.

    And not actually fixing the problem.

  4. #4
    Senior Member pctek's Avatar
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    Default Re: Whats the difference between the 3 of these?

    Quote Originally Posted by ronyville View Post
    Just wondering what is the difference between these 3 job titles

    IT Support
    Desktop Support
    Help Desk Support

    Cheers
    Helpdesk means you answer the phone.

    Desktop support and IT support is the same thing. Theres level 1 - answer phone, level 2 - go to PCs and fix problem, level 3 - go to servers and fix problem.

    Basically.

  5. #5
    Network Engineer SolMiester's Avatar
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    Default Re: Whats the difference between the 3 of these?

    Used to be 1st tier was Helpdesk, 2nd tier desktop support, 3rd tier was IT engineers, so suppose you could call it IT support.
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  6. #6
    They call me David... The_End_Of_Reality's Avatar
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    Default Re: Whats the difference between the 3 of these?

    Quote Originally Posted by winmacguy View Post
    TEoR could probably answer that although I would have said that IT support was the equivalent of sending someone from the IT dept to fix your computer and the other two were who you rang if you had a problem and they 'might" be able to sort it over the phone.
    Well pctek and SolMiester have really answered it

    Though I only know about help desk in depth...
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    It's a harddrive you idiot!

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