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  1. #1

    Default Phone telstra Clear and wait ... and wait .. and wait

    my broadband is screwing up so at about 8:30 this morning decided to ring technical assistance for help - through the Paradise help... its now 9:50 I am still waiting on the phone.

    In that time I have managed to make breakfast, and work on the net.

    The biggest joke of all is the phone rings, then clicks straight over to a message, saying how "your call is important to us" and the wait period is 60 minutes.

    But for the phone to ring I doubt if anyone is actually there working.
    Whats new on Stuffucanuse.com, and the messageboard?

  2. #2
    Computer Tech
    Join Date
    Dec 2004
    Location
    Oamaru
    Posts
    5,811

    Default Re: Phone telstra Clear and wait ... and wait .. and wait

    Still on hold??

  3. #3

    Default Re: Phone telstra Clear and wait ... and wait .. and wait

    I gave up and sent them an abusive message instead. I mmight get a reply before 2008, if I am lucky ....
    Whats new on Stuffucanuse.com, and the messageboard?

  4. #4
    Pedant and proud of it
    Join Date
    Dec 2004
    Location
    Christchurch
    Posts
    6,047

    Default Re: Phone telstra Clear and wait ... and wait .. and wait

    Well, these are all communications companies. Do you expect them to want to talk to customers? Your money is important to them.

  5. #5
    Banned
    Join Date
    Dec 2006
    Location
    Watching the tech world from Auckland.
    Posts
    5,142

    Default Re: Phone telstra Clear and wait ... and wait .. and wait

    Quote Originally Posted by Graham L View Post
    Well, these are all communications companies. Do you expect them to want to talk to customers? Your money is important to them.
    I had exactly the same experince with Telstra just recently and got sick of it so i rang up and made a query about broadband and got them to ring me back. They rang back and I canceled my dial up account. That was the only way i could get through.

  6. #6
    Senior Member
    Join Date
    Dec 2004
    Location
    Nelson
    Posts
    553

    Default Re: Phone telstra Clear and wait ... and wait .. and wait

    I once got the message that they couldn't help me that day!!! Needless to say, they no longer get my cash.

  7. #7
    Senior Member
    Join Date
    Dec 2004
    Posts
    1,062

    Default Re: Phone telstra Clear and wait ... and wait .. and wait

    choose the buy option, you'll probably get through straight away then ask to be transferred to the right dept, it might be quicker

  8. #8
    Madre Dios!!! beeswax34's Avatar
    Join Date
    Aug 2006
    Location
    Central Auckland
    Posts
    5,133

    Default Re: Phone telstra Clear and wait ... and wait .. and wait

    Yup, you absolutely will. Tried calling Woosh and asked for the sales department and I had someone answer before my finger even came off the key.
    All the technology and software in the universe is useless when the end user has the IQ of a sack of hammers.

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