Phone telstra Clear and wait ... and wait .. and wait

[netchicken]

my broadband is screwing up so at about 8:30 this morning decided to ring technical assistance for help - through the Paradise help... its now 9:50 I am still waiting on the phone.

In that time I have managed to make breakfast, and work on the net.

The biggest joke of all is the phone rings, then clicks straight over to a message, saying how "your call is important to us" and the wait period is 60 minutes.

But for the phone to ring I doubt if anyone is actually there working.

[CYaBro]

Still on hold??

[netchicken]

I gave up and sent them an abusive message instead. I mmight get a reply before 2008, if I am lucky ....

[Graham L]

Well, these are all communications companies. Do you expect them to want to talk to customers? Your money is important to them.

[winmacguy]

Well, these are all communications companies. Do you expect them to want to talk to customers? Your money is important to them.

I had exactly the same experince with Telstra just recently and got sick of it so i rang up and made a query about broadband and got them to ring me back. They rang back and I canceled my dial up account. That was the only way i could get through.

[wotz]

I once got the message that they couldn't help me that day!!! Needless to say, they no longer get my cash.

[sam m]

choose the buy option, you'll probably get through straight away then ask to be transferred to the right dept, it might be quicker

[beeswax34]

Yup, you absolutely will. Tried calling Woosh and asked for the sales department and I had someone answer before my finger even came off the key.