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  1. #1
    Junior Member
    Join Date
    Dec 2006
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    7

    Default cannot access internet

    Hello,

    I just got myself a new DLink 604t from Xtra and I am having trouble accessing the internet.

    I am getting an ADSL signal. I was able to log into the management console. I ran the wizard using the details that Xtra provided. Everything seems fine. Status says connected. But when I open a browser and try to go to google(or any other site) it says server not found.

    I spoke to Xtra and that said that they could see I was connected at their end. I did IPConfig and the default gateway was blank. Xtra tried to tell me that my modem was broken and that I need to take the computer back. I dont believe them.

    Does anyone know what would be causing this problem.

    Your assistance will be most appreciated.

  2. #2
    Senior Member
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    Dec 2004
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    Auckland
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    5,067

    Default Re: cannot access internet

    Welcome to PressF1 Nimbilis

    How are you connecting the router to your computer? Via USB or the otherway?

  3. #3
    Junior Member
    Join Date
    Dec 2006
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    7

    Default Re: cannot access internet

    Thanks Stu,

    I am connecting via the ethernet cable that came with the Xtra kit.

  4. #4
    Junior Member
    Join Date
    Aug 2005
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    89

    Default Re: cannot access internet

    Have you tried using your router's address as the dns server?
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  5. #5
    Junior Member
    Join Date
    Dec 2006
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    7

    Default Re: cannot access internet

    No I havent. I though this should be assigned automatically.

  6. #6
    Junior Member
    Join Date
    Aug 2005
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    89

    Default Re: cannot access internet

    Yep, but maybe you could give it a helping hand
    Give someone a puppy for xmas

  7. #7
    Network Engineer SolMiester's Avatar
    Join Date
    Feb 2005
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    Napier
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    8,184

    Default Re: cannot access internet

    Nim, is the Network car which your cable on the pc connects to set up for DHCP.

    Go to network connections,right click on Local Area Connection, internet Protocol (tcp/ip), properties button, obtain an IP address automatically.

    If it is already set to that, bring up a dos box, then type ipconfig /release, then ipconfig /renew.

    then do a ipconfig /all and look for default gateway address, this should match the ip address of your router.
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  8. #8
    Senior Member
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    Dec 2004
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    Default Re: cannot access internet

    Are you using a firewall other than the Windows one? If so, check that it is allowing access.

  9. #9
    Junior Member
    Join Date
    Dec 2006
    Posts
    7

    Default Re: cannot access internet

    Thanks for your help. I will try these things tonight.

    Is there anything else that could possibly help.

  10. #10
    blank space
    Join Date
    Dec 2004
    Location
    Northland
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    1,796

    Default Re: cannot access internet

    I have heard that there is a bug somewhere between windows and adsl. I have experienced it on a friends comp. (XP). Geez i can't really remember the path but keep hunting in your network connections and see if if you can find something like LAN Connection 2 and then right click and look at propeties and see if it is enabled or disabled. If it's disabled the click to enable it. HTH ( I"m a bit pissed).......cheers m

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