Start menu "Help & Support", "Search" & "Run" not available.

**old_a_g** · 07-12-2006, 12:11 AM

XP SP2.
None of these commands are available from the Start menu. However, msconfig can be opened from the address window.
I use Symantec AV, SpyBot S&D, AdAware, ZoneAlarm & Spyware Doctor. All with current definitions (checked for daily) so have a reasonably belief that my machine has not been compromised/invaded.
Have not recently installed or changed any programs, and have no idea how long this problem may have existed.
Any ideas?
Thanks

**Rob99** · 07-12-2006, 12:30 AM

Right click start > properties > Start menu tab; Customize > Advanced tab

**Greg** · 07-12-2006, 12:44 AM

Originally Posted by Rob99

Right click start > properties > Start menu tab; Customize > Advanced tab

Not sure how that's going to help. What he could do is look into his Group Policy settings to see if they're disabled there.

**old_a_g** · 07-12-2006, 12:45 AM

Thanks.
That was already the case - boxes checked. The items do appear on the menu - they don't run though. I should add that the F1/Help button does not work either.
Group Policy? I know, use Help. No, can't do that either.

**Agent_24** · 07-12-2006, 01:04 AM

I'm not too sure but aren't these symptoms usually related to a particular virus?

Does anyone else know?

**Speedy Gonzales** · 07-12-2006, 08:18 AM

Get hijackthis and post a log here.

Unzip the hjt file first.

**old_a_g** · 07-12-2006, 12:54 PM

Umm. Post a log here?
Have txt file of scan but cant attach.

**stu161204** · 07-12-2006, 12:59 PM

Originally Posted by old_a_g

Umm. Post a log here?
Have txt file of scan but cant attach.

copy & paste it here

**old_a_g** · 07-12-2006, 01:12 PM

Where is "Here" or do you mean the txt contents to the forum?

**FoxyMX** · 07-12-2006, 03:16 PM

Copy the contents of the HijackThis logfile then paste it into a reply to this thread for analysis.

Greg: Group policy editing is only available in WinXP Pro. Not that we know whether Home or Pro is being used.