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  1. #1
    Junior Member
    Join Date
    May 2005
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    36

    Default Start menu "Help & Support", "Search" & "Run" not available.

    XP SP2.
    None of these commands are available from the Start menu. However, msconfig can be opened from the address window.
    I use Symantec AV, SpyBot S&D, AdAware, ZoneAlarm & Spyware Doctor. All with current definitions (checked for daily) so have a reasonably belief that my machine has not been compromised/invaded.
    Have not recently installed or changed any programs, and have no idea how long this problem may have existed.
    Any ideas?
    Thanks

  2. #2
    Jedi master Rob99's Avatar
    Join Date
    Dec 2004
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    In the wop wops
    Posts
    3,532

    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    Right click start > properties > Start menu tab; Customize > Advanced tab
    Laziness is nothing more than the habit of resting before you get tired.

  3. #3
    Modulator Greg's Avatar
    Join Date
    Dec 2004
    Location
    Napier
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    8,907

    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    Quote Originally Posted by Rob99 View Post
    Right click start > properties > Start menu tab; Customize > Advanced tab
    Not sure how that's going to help. What he could do is look into his Group Policy settings to see if they're disabled there.
    Kool-Aid Black Cherry! Get it here!

  4. #4
    Junior Member
    Join Date
    May 2005
    Posts
    36

    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    Thanks.
    That was already the case - boxes checked. The items do appear on the menu - they don't run though. I should add that the F1/Help button does not work either.
    Group Policy? I know, use Help. No, can't do that either.
    Last edited by old_a_g; 07-12-2006 at 01:54 AM. Reason: re Gregs comment

  5. #5
    Computer "Specialist" Agent_24's Avatar
    Join Date
    Dec 2004
    Location
    64 Bitville
    Posts
    14,021

    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    I'm not too sure but aren't these symptoms usually related to a particular virus?

    Does anyone else know?
    Non-system disk or disk error. Replace and strike any key when ready.

  6. #6
    Member
    Join Date
    Dec 2004
    Location
    NZ
    Posts
    44,694

    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    Get hijackthis and post a log here.

    Unzip the hjt file first.

  7. #7
    Junior Member
    Join Date
    May 2005
    Posts
    36

    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    Umm. Post a log here?
    Have txt file of scan but cant attach.

  8. #8
    Senior Member
    Join Date
    Dec 2004
    Location
    Auckland
    Posts
    5,053

    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    Quote Originally Posted by old_a_g View Post
    Umm. Post a log here?
    Have txt file of scan but cant attach.
    copy & paste it here

  9. #9
    Junior Member
    Join Date
    May 2005
    Posts
    36

    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    Where is "Here" or do you mean the txt contents to the forum?

  10. #10
    Senior Member
    Join Date
    Dec 2004
    Posts
    5,364

    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    Copy the contents of the HijackThis logfile then paste it into a reply to this thread for analysis.

    Greg: Group policy editing is only available in WinXP Pro. Not that we know whether Home or Pro is being used.

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