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  1. #1
    Junior Member
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    Default sending email over Xtra broadband

    Can anyone help me?

    I have xtra broadband at home which worked fine until Xtra decided to filter port 25. I use a company laptop and now when i take it home I am unable to send email from my standard email package, only receive. i called xtra bu they couldn't help as my company email package is Mozzila thunderbird and xtra don't support it (from a technical support point of view). Anyway, i asked IT at work and they couldn't help me either. i tried changing the outgoing server smtp address to an xtra one but that makes no difference. Does anyone have any ideas??

    Cheers
    T

  2. #2
    Network Engineer SolMiester's Avatar
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    Default Re: sending email over Xtra broadband

    I use outlook at home for xtra, will check setting and let u know later
    HOME-LianLi PC-9F,ASRock P67Pro3, i5 2500k @4Ghz, 8Gb HyperX, ASUS GTX660 OC, Corsair Force 120 SSD, HP zIPS22", HOME SERVER HP ML110G6 HOST-Plex\Ubuntu\8

  3. #3
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    Default Re: sending email over Xtra broadband

    Are you certain it is Xtra filtering port 25 that is at fault?

    What error do you recieve when trying to send?

  4. #4
    Pedant and proud of it
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    Default Re: sending email over Xtra broadband

    It's probably trying to send the mail through the company's mail server. Xtra will not like (or allow) doing that.

    Changing the server setting is likely to be the right approach. Might you need to restart the Mozilla client after making the change?

  5. #5
    Senior Member
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    Default Re: sending email over Xtra broadband

    As well as setting to smtp.xtra.co.nz the port needs to be set to 25
    You can't send through smtp.xtra.co.nz unless you have port 25 selected.
    If the port is set to something else you may be using SSL at work to get around the port 25 blocking when using a different mail server.

  6. #6
    Network Engineer SolMiester's Avatar
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    Default Re: sending email over Xtra broadband

    OOOPS misread the post!
    HOME-LianLi PC-9F,ASRock P67Pro3, i5 2500k @4Ghz, 8Gb HyperX, ASUS GTX660 OC, Corsair Force 120 SSD, HP zIPS22", HOME SERVER HP ML110G6 HOST-Plex\Ubuntu\8

  7. #7
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    Default Re: sending email over Xtra broadband

    Yeah, I tried changing server to the xtra one and restarted etc etc but still no good! MMMMMM

  8. #8
    Junior Member
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    Default Re: sending email over Xtra broadband

    I also had the port set to 25. My secure connections are also set at 'no'

  9. #9
    Junior Member
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    Default Re: sending email over Xtra broadband

    Thanks all for yor suggestions though!!

  10. #10
    Senior Member
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    Default Re: sending email over Xtra broadband

    Firstly, it doesn't matter a toss what email client you are using as all have to work with pop3 and smtp protocols.

    Tell us, are you modifying the 'work' account or did you create another one? Is the one set up with smtp.xtra marked as the default? What does the error msge say? Err code? Does it say something about relaying?

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