Can't Add Another User Account

[jonzsie]

I am using XP home edition and I can't add another user account. At present I have 2 profiles running(both administrators) with the guest account turned off. At present I have visitors and for privacy reasons would like them to have their own user account. (a limited account) When I switched on the guest account this is the message I got when I tried to log on to it.

User Environment
Windows cannot log you on because your profile cannot be loaded check that you are connected to the network or that your network is functioning correctly. If the problem persists contact your network administrator.
DETAIL- The system cannot find the file specified.

I then turned off the guest account and tried opening another account but the same message.

Can someone please help......thanks

[Spacemannz]

Try this . Go to http://www.microsoft.com. Type in 837115 under search.

Go the the bottom of the page and download UPHclean. Download it and run it. If this sounds like the prob you're having.

[jonzsie]

Thanks spacemannz. I went to the microsoft site and did as you said, looked like that was the problem I was having the same error message etc. So I downloaded the program and completely shut my computer down and re-started but still the same...the profile still won't load.