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Thread: Email Diagnosis

  1. #1

    Default Email Diagnosis


    We are constantly having mail bounced back to us. I have checked with xtra who only response has been 'It's OK our end'. Orcon our isp have no issues. We run mdaemon as an internal mail server. Is there anything in the message below that can be deciphered to give us a clue to what is happening with the mail?

    ------ Here is your List of Failed Recipients ------

    Mail Server is down or unreachable.

    -------- Here Is Your Returned Mail --------
    Received: FROM xxxxx BY xxxxx ; Mon May 10 14:20:56 2004 +1200
    Subject: RE:
    Date: Mon, 10 May 2004 14:09:40 +1200
    Message-ID: < t;
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
    X-Priority: 3 (Normal)
    X-MSMail-Priority: Normal
    X-Mailer: Microsoft Outlook IMO, Build 9.0.2416 (9.0.2911.0)
    Importance: Normal
    X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
    In-Reply-To: <>

    This is a multi-part message in MIME format.

    Content-Type: text/plain;
    Content-Transfer-Encoding: 7bit

  2. #2
    Greg S

    Default Re: Email Diagnosis

    Someone - either yourself or probably someone with your address in their Address Book, is infected with a worm virus

  3. #3

    Default Re: Email Diagnosis

    > a worm virus

    Would this not be related to Xtra's email problems I heard they were having less than a fortnight ago, or have they been resolved?


  4. #4
    Greg S

    Default Re: Email Diagnosis

    If I misread his message and it's in fact his own emails that are bouncing, then yeah that's similar to one of the symptoms that Xtra were having.

    I jumped to the conclusion though that he was getting the bounces from somewhere else, ie not emails that he sent

  5. #5

    Default Re: Email Diagnosis

    No they are our own emails. Not worm generated. Yes we were aware of the problems xtra has had over the last 2 weeks. Yet we are still having problems with @xtra addresses or adresses hosted by xtra.

    If it is not xtra can it be anything in our setup?

  6. #6

    Default Re: Email Diagnosis

    Does your mail server relay outbound mail off an orcon smtp server, or does it deliver directly? I suspect you deliver directly. If you have a terminal available on your mailserver, then try using it to telnet to port 25 on If not then configure your firewall to allow a client PC to connect outbound on port 25, and use that client to telnet and see if it is sucessful.
    If not then do a nslookup and check to see that you can find the mx record for If you can resolve the name then do a tracert to the host to check there is a route.

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