I have a query which relates to two separate applications. When I double-click an email received in Outlook Express' inbox, how do I get the resulting window to always open in maximised view?

Also, I have set Microsoft Word as my word processor in Symantec Act!'s preferences dialog box. When I write a letter or other document from Act!, it opens Word in normal view. How I can I change this so that word always opens in maximised view? I have changed the properties of every word shortcut I can find so that it opens Word in maximised view, but clearly I have not located the shortcut used by Act!. I have searched the registry for the command used by Act!, but to no avail.