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  1. #1
    Senior Member GameJunkie's Avatar
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    Default PC soft locking up (software related maybe)

    Hi,

    I've run into an issue over the last several days that I think is related to some Asus software that I installed.

    After updating from Asus gpu tweak v2 to v3, I also installed the Asus armoury crate as well.

    Soon after I installed the Asus armoury crate software, I started having issues, including my PC soft locking up.

    After researching it a bit, I read that the armoury crate software installed rgb fusion which is known to cause issues.

    I've uninstalled the software through CCleaner and also using the Asus uninstaller.

    However, Once a day over the last 3 days I have had to restart my PC as it soft locks up for some reason.

    My Corsair fans go from the white I have set them to, to the default rainbow and all applications become unresponsive/very slow to do anything.

    None of these issues existed before updating to gpu tweak 3(which I don't think is the issue) and the armoury crate software.

    I'm open to all solutions of things to try. I just hope a reinstall of windows 10 is needed...

    Thank you.
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  2. #2
    Computer Technician wainuitech's Avatar
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    Default Re: PC soft locking up (software related maybe)

    Most of the time those removal programs wont take out all the settings / Files. You need something like Revo uninstaller. Get the portable version https://www.revouninstaller.com/revo...free-download/ Run in advanced mode, it then totally removes all files, and reg files.

    Problem maybe you will have to install back the program if you have uninstalled already 1st, as the free doesn't get the previously uninstall files, that option is in the paid versions, including removal /reinstall of PC Soft.

    While in there, from Tools / Junk Files Cleaner, run that and remove the mountain of Temp / .old files you'll have Note: the junk files will take a while to scan.
    Last edited by wainuitech; 02-07-2022 at 03:43 PM.

  3. #3
    Senior Member GameJunkie's Avatar
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    Default Re: PC soft locking up (software related maybe)

    Quote Originally Posted by wainuitech View Post
    Most of the time those removal programs wont take out all the settings / Files. You need something like Revo uninstaller. Get the portable version https://www.revouninstaller.com/revo...free-download/ Run in advanced mode, it then totally removes all files, and reg files.

    Problem maybe you will have to install back the program if you have uninstalled already 1st, as the free doesn't get the previously uninstall files, that option is in the paid versions, including removal /reinstall of PC Soft.

    While in there, from Tools / Junk Files Cleaner, run that and remove the mountain of Temp / .old files you'll have Note: the junk files will take a while to scan.
    Hi wainuitech,

    I will give that a go later today or tomorrow and report back.

    Cheers
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  4. #4
    Senior Member Paul.Cov's Avatar
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    Default Re: PC soft locking up (software related maybe)

    I like ASUS hardware, but I distinctly don't much like their software, which is often a lot of bundled bollox, the purpose of which can only be found online, and even then, with the app typically showing more attention to how it was 'skinned' than in how well it functioned.

    I had lots of issues for a while with their graphics drivers failing to update, only ever resolved by doing a complete uninstall of all their drivers (back to default Windows VGA), and then finally succeeding with installation of new drivers. I lost countless hours on that one.

  5. #5
    Senior Member GameJunkie's Avatar
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    Default Re: PC soft locking up (software related maybe)

    So i've just run the Revo portable tool.

    In the Junk Files Cleaner section, it did find some files relating to the Asus armoury crate which have been removed.

    If that doesn't solve the issue, then reinstalling the problem software and running Revo again should work?

    By running in advance mode, i assume that is right click--> run as admin??
    Speed has never killed anyone, suddenly becoming stationary... That's what gets you.


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  6. #6
    Computer "Specialist" Agent_24's Avatar
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    Default Re: PC soft locking up (software related maybe)

    It's also possible you have a hardware problem that just happened to show up with coincidence. I've had that happen before. It's really annoying because you're sure it was the software you just installed, but no, it's actually that one of your RAM sticks of whatever happened to die the exact same day.

  7. #7
    Computer Technician wainuitech's Avatar
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    Default Re: PC soft locking up (software related maybe)

    Quote Originally Posted by GameJunkie View Post
    By running in advance mode, i assume that is right click--> run as admin??
    NO when you run it, the window opens select advanced ( standard is safe but misses some), once run click the scan button near the bottom and you have the options to remove left over folders and reg keys.

    Click image for larger version. 

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