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Thread: eM Client email

  1. #1

    Default eM Client email

    Hi
    Starting using this some time ago .. recommended here.
    Have random shut downs ( since upgrading to 11 ) when not actively using email. Also occasionally crashes when in use .. right click a folder and dies.
    Recently (force) upgraded to win 11. Laptop on 11 is fine.. does not crash at all
    any clues please?
    Their help desk haven't provided any clues.. this :This may be caused by the Windows 11 UI Automation. It could be caused by a screen reader or other accessibility function.
    Software on both machines virtually identical
    Thanks

  2. #2
    Computer Technician wainuitech's Avatar
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    Default Re: eM Client email

    Have a look in the Reliabilty logs see if theres anything saying whats crashed ( apart from the Obvious) To open that, click Search, type in Reli, Select and open View Reliabilty History. A Red Circle with X is a fault/ Crash.

    Also in the Event Viewer ( open the same as above) Windows Logs / Applications, look at the crashes - if they are Error ID 1000 thats caused usually by Corrupt System Files.

  3. #3

    Default Re: eM Client email

    Reli log below Event viewer def 1000 ID What to do now please?

    Faulting application name: MailClient.exe, version: 8.2.1659.0, time stamp: 0x6115a1e5
    Faulting module name: ntdll.dll, version: 10.0.22000.282, time stamp: 0x27debf2c
    Exception code: 0xc0000374
    Fault offset: 0x000e9de9
    Faulting process id: 0x3f54
    Faulting application start time: 0x01d7e30c7f7c3993
    Faulting application path: C:\Program Files (x86)\eM Client\MailClient.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 0bdd8ebf-b751-4838-a82c-e8f5cd60a100
    Faulting package full name:
    Faulting package-relative application ID:

  4. #4

    Default Re: eM Client email

    scannow showed no errors

    where to now
    thanks

  5. #5
    Senior Member 1101's Avatar
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    Default Re: eM Client email

    https://forum.emclient.com/t/windows-11-update/77008/3
    https://forum.emclient.com/t/em-clie...ows-11/77404/4

    try running it in win8 compatibility mode , as per the first link above
    looks like you arnt the only person with this issue .

    You may need to use another email program until this is fixed

  6. #6

    Default Re: eM Client email

    Thanks for that.
    Have gone into win8 compatible mode so will report back.
    Looked at other programs but this is usually good. Seems weird its fine on laptop

  7. #7
    Computer Technician wainuitech's Avatar
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    Default Re: eM Client email

    Sometimes the same program will play up or work on another computer. Not all systems are identical. Usually its some sort of incompatible bug that's unknown at the time, emclient normally fix these quick.

  8. #8

    Default Re: eM Client email

    Thanks .. will report back

  9. #9

    Default Re: eM Client email

    So .. 13 hours and no crashes looks like 1101 had the goods
    Thanks (fingers crossed)

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