Problem updating Windows 10

**rimutaka** · 29-09-2021, 09:45 AM

Hi,

I have a problem for updating Windows 10 as shown by attachment.

I have done troubleshooting but didn't help.

Did someone have experience like this? How to solve this issue?

Regards,

**baabits** · 29-09-2021, 09:53 AM

Go to Start and search for Services then open it

Scroll down to the Windows update service and see if it's running; if it's set to disabled then right click it, go properties > and change start up type to manual, then reboot.

**1101** · 29-09-2021, 11:05 AM

run winver . what build version of 10 do you have. If its a really old build ver, that may be the issue ?
or

could be a temp error. Try again tommorow

Restart the PC. Connect to internet via cables not wifi . make sure internet speed is good https://www.speedtest.net/

more suggestions here
https://support.microsoft.com/en-us/...c-89ce169755dd

as a last resort
disable update service , delete C:\Windows\SoftwareDistribution , restart update service .
Or just reset Win10 .

**1101** · 29-09-2021, 11:08 AM

also, go into update history . Look for failed updates . See when last update happened
It MIGHT be a only single update thats failing , might be trying to download an expired or buggy update

**rimutaka** · 30-09-2021, 07:51 AM

Originally Posted by baabits

Go to Start and search for Services then open it

Scroll down to the Windows update service and see if it's running; if it's set to disabled then right click it, go properties > and change start up type to manual, then reboot.

Hi Baabits,

I followed your suggestions and it remains unchanged.

I also did troubleshooting as shown by figure 2 (attached).

Thanks

**rimutaka** · 30-09-2021, 08:14 AM

Originally Posted by 1101

also, go into update history . Look for failed updates . See when last update happened
It MIGHT be a only single update thats failing , might be trying to download an expired or buggy update

Hi 1101,

1. My Windows 10 version, see figure 3 (attached)

2. My speed test, see figure 4 (attached)

3. There is nothing in my update history, see figure 5 (attached)

Thanks

**wainuitech** · 30-09-2021, 08:41 AM

Try running the following commands from CMD/Administrator sfc /scannow and dism /online /cleanup-image /restorehealth

If that still fails it may be a better option to simply go to the Microsoft https://www.microsoft.com/en-us/soft...load/windows10 And upgrade to the latest version, 2004 is getting a bit old.

2004 goes end of life Dec 14, 2021

**rimutaka** · 30-09-2021, 11:51 AM

Originally Posted by wainuitech

Try running the following commands from CMD/Administrator sfc /scannow and dism /online /cleanup-image /restorehealth

If that still fails it may be a better option to simply go to the Microsoft https://www.microsoft.com/en-us/soft...load/windows10 And upgrade to the latest version, 2004 is getting a bit old.

2004 goes end of life Dec 14, 2021

Hi Wainuitech,

I have upgraded to latest version, see attachment figure 6, but the result is unchanged.

Regards,

**1101** · 30-09-2021, 02:41 PM

your update history was empty, so things are quite screwed up

either
reset Win10 (backup data first) . Its similar to a clean re-install

or delete the softwaredist..... folder
https://www.windowscentral.com/how-c...der-windows-10

**zqwerty** · 30-09-2021, 07:13 PM

Not quite sure what you are saying rimutaka because figure 6 you posted is the latest version of Win 10.

Latest release 10.0.19043.1237 (September 14, 2021)