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  1. #1
    Junior Member
    Join Date
    Apr 2013
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    22

    Default Email - Displaying past messages

    Hi there

    I work for a client who email me jobs to attend.
    When I complete the task, I reply to their emasil with an attached billing PDF

    Occasional, they forget to record my billing, so I send them a reminder the following month.
    I send the reminder, as a Reply on my last email, containing my billin g PDF.

    I say something like, can you please check if the above invoice has been paid as I cant locate a bank record of the same.

    They then reply, my invoice is not visible as an attachment. But, on my email client (gmail) its plainly visible in the string of communications on the job they sent.

    So, today I went to see their view of the communication. Sure enough, they have my query on screen, but not the previous strings above.
    Thats never an issue on my PC, so Im wondering if there is an issue or unchecked display mode on their PC.
    I think they are using MS Office Mail client.


    What can I do to allow them to view the string of messages on the original job request?


    John.

  2. #2
    Senior Member fred_fish's Avatar
    Join Date
    Sep 2009
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    1,995

    Default Re: Email - Displaying past messages

    Quote Originally Posted by jhw View Post
    What can I do to allow them to view the string of messages on the original job request?
    Make sure you actually send them the string of messages (& attachment)
    A proper mail client may help with this.
    Lay me down the long white line
    Leave the sirens far behind me
    Paint my name in black and gold
    My heart my flame my heart my road

  3. #3
    Senior Member
    Join Date
    Oct 2008
    Posts
    316

    Default Re: Email - Displaying past messages

    I would send the reminder as a forwarded mail with ,at your choice, the email trail still included

  4. #4
    Senior Member piroska's Avatar
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    3,341

    Default Re: Email - Displaying past messages

    Quote Originally Posted by jhw View Post
    I send the reminder, as a Reply on my last email, containing my billin g PDF.

    I say something like, can you please check if the above invoice has been paid as I cant locate a bank record of the same.

    They then reply, my invoice is not visible as an attachment.

    So, today I went to see their view of the communication. Sure enough, they have my query on screen, but not the previous strings above.

    What can I do to allow them to view the string of messages on the original job request?


    John.
    You don't.
    They can edit emails at their end you know, a reply isn't necessarily going to include your attachment still, nor all the back and forth correspondence.

    You send a reminder, less polite the second time. Make sure you have terms written on your invoice......pay on completion of job, pay within 7 days...or whatever...and also if not paid debt collection, etc etc.

    We found that works wonders.
    Ex-pctek

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