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  1. #1
    Senior Member Driftwood's Avatar
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    Default Too many crashes

    I am getting too many system crashes with my gaming system.
    The screens go blank, audio continues for maybe 20 seconds, cooling fans go to max & it stays like that until I force a restart.
    Itís not overheating & everything is up to date.
    System had been running perfectly until the 20H2 update.

    Event viewer shows the latest error as below.

    Faulting application name: amtrucks.exe, version: 1.40.0.224, time stamp: 0x6058d8df
    Faulting module name: d3d11.dll, version: 10.0.19041.746, time stamp: 0xfc177b9d
    Exception code: 0xc0000005
    Fault offset: 0x00000000001298a0
    Faulting process id: 0x12ec
    Faulting application start time: 0x01d7364e5e6ffced
    Faulting application path: D:\Games\steamapps\common\American Truck Simulator\bin\win_x64\amtrucks.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll
    Report Id: 834c5c07-2023-4032-a16c-88dfdd1b8696
    Faulting package full name:
    Faulting package-relative application ID:

    A google search shows (Faulting module name: d3d11.dll) is not uncommon.
    I am currently wading through all the post re this, hoping to find a solution.

  2. #2
    Computer Technician wainuitech's Avatar
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    Default Re: Too many crashes

    Your American Truck Simulator looks to be causing the problem, generally with Graphics.

    How old is it ?? And how old are the graphic Drivers.
    Last edited by wainuitech; 21-04-2021 at 04:18 PM.

  3. #3
    Computer Technician wainuitech's Avatar
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    Default Re: Too many crashes

    opps double posted

  4. #4
    Enterprise IT Consultant chiefnz's Avatar
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    Default Re: Too many crashes

    Run SFC /scannow to check the state of your DirectX install. If nothing untoward is found you can trying re-installing using the DirectX redistributable which you can find here

    Update your graphics card drivers.

    Ryzen 5 5600X
    Gigabyte X570 Aorus Pro Wi-fi
    Corsair Hydro H100x
    32GB DDR4 @ 3200MHz
    WD 512GB M.2 PCI-E 4 NVMe
    WD 1TB M.2 PCI-E 4 NVMe
    Gigabyte RTX 2060 OC
    Corsair 4000D Airflow
    Corsair RMx 850W

  5. #5
    Senior Member Driftwood's Avatar
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    Default Re: Too many crashes

    That particular crash was with American Truck Sim, but are also getting it in European Truck Sim & Bus Sim 18.

    The current Graphics driver is 466.11 for GeForce RTX 2080 Super.

    DirectX is version 12, will try re-install.

  6. #6
    Senior Member Driftwood's Avatar
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    Default Re: Too many crashes

    Quote Originally Posted by Driftwood View Post
    That particular crash was with American Truck Sim, but are also getting it in European Truck Sim & Bus Sim 18.

    The current Graphics driver is 466.11 for GeForce RTX 2080 Super.

    DirectX is version 12, will try re-install.
    Sorry forgot the SFC
    It shows no faults.

  7. #7
    Enterprise IT Consultant chiefnz's Avatar
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    Default Re: Too many crashes

    Also try launching the game using OpenGL it may prove to be more forgiving...

    Ryzen 5 5600X
    Gigabyte X570 Aorus Pro Wi-fi
    Corsair Hydro H100x
    32GB DDR4 @ 3200MHz
    WD 512GB M.2 PCI-E 4 NVMe
    WD 1TB M.2 PCI-E 4 NVMe
    Gigabyte RTX 2060 OC
    Corsair 4000D Airflow
    Corsair RMx 850W

  8. #8
    Computer Technician wainuitech's Avatar
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    Default Re: Too many crashes

    Just found the following article as well -- https://www.pcerror-fix.com/fix-american-truck-simulator-errors-crashe Scroll down to "Play American Truck Simulator Without any Error " The 1st option the path is missing one, it should be "Advanced System Settings ->Advanced -> PERFORMANCE -> Settings -> Data Execution Prevention " By default its not selected.


    Doing a bit of a look around, seems its a common problem exactly as originally described.

  9. #9
    Senior Member Driftwood's Avatar
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    Default Re: Too many crashes

    Quote Originally Posted by chiefnz View Post
    Also try launching the game using OpenGL it may prove to be more forgiving...
    I will try that but I don't think think this is graphics issue, unless I have a hardware problem.

    System is:
    Intel i7-10700k
    Asus Tuf Z490 Plus
    Corsair 32GB DDR4 3200
    Asus GeForce RTX 2080 Super

  10. #10
    Senior Member Driftwood's Avatar
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    Default Re: Too many crashes

    Quote Originally Posted by wainuitech View Post
    Just found the following article as well -- https://www.pcerror-fix.com/fix-american-truck-simulator-errors-crashe Scroll down to "Play American Truck Simulator Without any Error " The 1st option the path is missing one, it should be "Advanced System Settings ->Advanced -> PERFORMANCE -> Settings -> Data Execution Prevention " By default its not selected.


    Doing a bit of a look around, seems its a common problem exactly as originally described.
    Had a look at that.
    The post is actually from about 2016.
    Tried to do the DEP setting.
    Wouldn't allow me to do it.
    "You can not set DEP attributes on 64 bit executables"

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