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  1. #1
    Junior Member Chikara's Avatar
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    Default Battery problem on laptop

    Hi All
    I use my personal laptop usually only when traveling for work, which used to be a few times a month. Since COVID, I haven't traveled since March, so I hadn't used my laptop since then either.
    So I thought today I should log in to it and download some windows updates.
    Previously, I never really had a problem with the battery - it would hold it's charge shorter than when it was new, which is expected as it's about 5 or 6 years old now. But apart from that never really any battery problem, and the battery would still last for hours, enough for my needs.

    But, now the battery shows as 0% available (plugged in) but does not charge.
    At first I thought it's just run flat over the last 5-6 months, so just leaving it plugged in would recharge it. But after many hours it still shows "0% available - plugged in", in the status. The battery LED indicator flashes bettwen green and red.

    I've had a read on various forums, some people say this will happen if the battery charge is drained to absolute zero, to the point that the laptop/charger will not realise a battery is even present that needs charging.
    Here's what I've tried so far:
    - Laptop runs fine when connected to mains power, so it doesn't seem to be a charger problem, or a plug / powerpoint problem. I tried 2 different power points, just to be sure
    - I tried going to device manager, and uninstalling both the battery charging drivers, then letting them reinstall on next startup (and also checking for updates) - didn't solve it
    - The battery status, even though it says "0% available - plugged in" - has the little animation on the battery icon moving, which usually means battery is charging, but it always stays as 0%
    - Tried totally removing the battery and running on mains power, that works
    - Tried removing the battery and putting it back to see if that somehow reset something, no luck

    Is there anything else I can try, or is the only solution a new battery?

  2. #2
    Senior Member 1101's Avatar
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    Jan 2008
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    Default Re: Battery problem on laptop

    "it's about 5 or 6 years old now"
    Your batt is old. It due for replacement .
    A new batt usually fixes batt issues (not allways, its a try & see sort of thing)

  3. #3
    Computer Technician wainuitech's Avatar
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    Aug 2007
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    Default Re: Battery problem on laptop

    Could be a dead Battery or softwares gone corrupted.

    Have a read of the Following , give them a go and see if its fixed / Charging, if Not New Battery.

    1st Reply -- https://answers.microsoft.com/en-us/...c-a6e0a5637f5f

    2nd https://www.drivereasy.com/knowledge...arging-solved/

  4. #4
    Senior Member piroska's Avatar
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    Default Re: Battery problem on laptop

    Quote Originally Posted by Chikara View Post
    But, now the battery shows as 0% available (plugged in) but does not charge.
    ?
    It's stuffed. New battery time.
    Ex-pctek

  5. #5
    Senior Member
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    Dec 2004
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    Default Re: Battery problem on laptop

    Does it run while not on the charger? How long?

    I would replace the laptop, sounds like it might be time for a new one.

  6. #6
    Senior Member 1101's Avatar
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    Default Re: Battery problem on laptop

    laptop batts are sometimes dirt cheap on trademe.
    Just make sure they have stock in NZ (and arnt shipping via China)

    It may not be worth spending the $$$ to get a genuine batt for an oldish laptop .

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