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  1. #1

    Default Can't see my emails on my new laptop

    I have bought a new laptop and want to be able to access my emails (Outlook) but when I enter the URL all I obtain is a blank Outlook with no emails.

    How do I access my old account? It seems that the email account may be tied to the old laptop. So what can I do?

    Your help is appreciated.
    It is better to wear out than to rust out.
    - Richard Chamberlain, Tour of the Hebrides

    Us husbands are a sorry lot.

  2. #2
    Computer Technician wainuitech's Avatar
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    Default Re: Can't see my emails on my new laptop

    If the Old laptop is still going open the email and check you have the right details, if the mails still there then the new laptop has a different account. Many people have multi accounts and sometimes use the wrong one by mistake, if you are using the webmail then everything should still be there, as web mail is reading directly from the Servers at Microsoft, not your computer.

    In other words If I knew your email address and password I could log in and read them from Wellington, it may challenge me as need to get a code sent to cell as in a different location.

    If you have used a email address to sign into the laptop make 100% sure its the same one as your actual mail. This is why I NEVER use a email address to sign in, it can confuse settings.
    Last edited by wainuitech; 15-07-2020 at 11:22 AM.

  3. #3
    Senior Member 1101's Avatar
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    Default Re: Can't see my emails on my new laptop

    Outlook online/web version?

    was your old email setup as POP3 ?
    If so, all your OLD emails may be on the old laptop & would need to be imported to the new laptop.

    Send yourself an email & see if it pops up in 'Outlook'

    Where did you buy the new laptop. They may(should) be able to set this up properly & import old email if needed .

  4. #4

    Default Re: Can't see my emails on my new laptop

    I have found out that the solution is to import the pst files. I can find the pst files in Outlook Files in the old laptop and have copied them to a usb but I can't find where to import the into the new Outlook.

    Any ideas please.
    It is better to wear out than to rust out.
    - Richard Chamberlain, Tour of the Hebrides

    Us husbands are a sorry lot.

  5. #5
    Computer Technician wainuitech's Avatar
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    Default Re: Can't see my emails on my new laptop

    Have a Read https://support.microsoft.com/en-us/...8-ded54b3440ac


    If you are using a pst file and want to have web access as well you have to change the settings in outlook so they don't delete from the server. If using IMAP, then the web mail / Outlook Program will sync so what ever is on the computer will upload to web mail, including sent Items.
    Last edited by wainuitech; 15-07-2020 at 10:18 PM.

  6. #6
    Senior Member 1101's Avatar
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    Default Re: Can't see my emails on my new laptop

    What version of outlook ?
    Its easy peasy to import psts :-)

    I dont think you can do it with Outlook Online though , it has to be the Outlook installed on the PC

    You can import them: File , open, import (best way)
    or copy the PST's to the C: somewhere , there 'open a PST' and the old email will show as a separate mailbox in Outlook

  7. #7

    Default Re: Can't see my emails on my new laptop

    But where do you find File? There is no File in my Outlook. Is there a keyboard shortcut that I can use to obtain the File menu?
    It is better to wear out than to rust out.
    - Richard Chamberlain, Tour of the Hebrides

    Us husbands are a sorry lot.

  8. #8
    Senior Member 1101's Avatar
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    Default Re: Can't see my emails on my new laptop

    Quote Originally Posted by Roscoe View Post
    But where do you find File? There is no File in my Outlook. Is there a keyboard shortcut that I can use to obtain the File menu?
    What version of outlook ?
    Outlook Online, Outlook365, Outlook2019, Outlook2010 etc etc .

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