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Thread: Snap email

  1. #1
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    Default Snap email

    I have 2 email accounts, Snap, which is seldom used, mainly because of its pathetically small inbox, and a gmail one which gets the vast majority of the traffic. For a few weeks now, maybe since a Win10 update, I frequently get a message saying: "Your snap account settings are out of date". I rang Snap, and was told that they didn't cause it, but gave me the following information by text:

    Incoming POP3 Server address: pop.snap.net.nz
    Incoming IMAP Server address: imap.snap.net.nz
    Incoming POP3 Port: 995
    Incoming IMAP Port: 143
    Outgoing Server address: smtp.snap.net.nz
    Outgoing Server Port: 587 (Apple devices)
    465 (all other devices)


    I have checked and where necessary corrected the server addresses, but don't know how to set the ports. Can anyone help?

  2. #2
    Senior Member piroska's Avatar
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    Default Re: Snap email

    What email program are you using?

    We'd need to know that first.
    In Thunderbird EDIT Account Settings
    Server Settings
    And just chnage PORT in the box there, ditto for Outgoing server...
    Ex-pctek

  3. #3
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    Default Re: Snap email

    I am using Outlook

  4. #4
    Senior Member 1101's Avatar
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    Default Re: Snap email

    https://www.doteasy.com/domain-email...authentication

    FYI, it looks like Snap email is a ~dead~ product/service . Start planning to move everything off it to gmail .
    Chances are at some time it will be killed off or simply stop working properly . As has happened to other old NZ email services when the company was sold/bought .

    https://help.2degreesmobile.co.nz/ap...-snap-email%3F
    "and is only supported as a legacy product for ex-Snap customers."

  5. #5
    Senior Member piroska's Avatar
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    Default Re: Snap email

    https://www.doteasy.com/domain-email...authentication

    This shows you how. Obviously you want to use the Snap settings, not these guys ones.
    Ex-pctek

  6. #6
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    Default Re: Snap email

    Thanks for the advice, I seem to have finally resolved the problem. I got into the account settings, although I use outlook 2010, they where similar enough to find my way. I changed the por4ts to those given by snap, but couldn't even get connected. I clicked on the "use defaults' on the advanced screen, but was told that the encryption was wrong I set the SMTP to TLS encryption and it seems to be OK, or at least I haven't had the annoying error messages since.

    The port settings that snap gave me were: IMAP 143, SMTP 465.

    The port settings that I have now are: IMAP 143 no encryption, SMTP 25 TLS encryption.

  7. #7
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    Default Re: Snap email

    Prior to my previous post, I was getting several error messages a day; after the changes that I quoted I hade one or two over the next day or two, but now I am back to several a day, not as many as earlier, but more than recently. I checked that the setting had not changed, and I got a confirming Microsoft email to say that it was OK. Any comments?

  8. #8
    Senior Member 1101's Avatar
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    Default Re: Snap email

    Quote Originally Posted by Brucem View Post
    Any comments?
    Yes
    Chances are they wont be putting much effect into keeping this running smoothly long term
    https://help.2degreesmobile.co.nz/ap...-snap-email%3F
    "and is only supported as a legacy product for ex-Snap customers."

    It looks like its a dead product , more or less . Dont count on it being available long term .

  9. #9
    Computer "Specialist" Agent_24's Avatar
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    Default Re: Snap email

    Quote Originally Posted by 1101 View Post
    FYI, it looks like Snap email is a ~dead~ product/service . Start planning to move everything off it to gmail.
    Or something like Protonmail if you don't want Google to read all your emails...
    Non-system disk or disk error. Replace and strike any key when ready.

  10. #10
    Senior Member piroska's Avatar
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    Default Re: Snap email

    Quote Originally Posted by Agent_24 View Post
    if you don't want Google to read all your emails...
    You know. When I worked at Webdrive I had to sort email accounts occasionally. You think we A)Had time to read them? and B)Cared?

    Some nong once wanted me to clean his inbox out, he had a stuck email...and about 5000 spams...as well as every other email ever received.
    Like I'd know which he wanted and which he didn't and had a week to trawl through them.Not.
    Ex-pctek

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