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  1. #1

    Default How to deal with a difficult customer

    THIS IS A KEEPER!!!!

    It happened at a New York Airport. This is hilarious. I wish I had the guts of this girl. An award should go to the United
    Airlines gate agent in New York for being smart and funny, while making her point, when confronted with a passenger who probably
    deserved to fly as cargo. For all of you out there who have had to
    deal with an irate customer, this one is for you.

    A crowded United Airlines flight was cancelled. A single agent was re-booking a long line of inconvenienced travelers.

    Suddenly, an angry passenger pushed his way to the desk. He slapped his ticket on the counter and said, "I HAVE to be on this flight and it has to be FIRST CLASS."

    The agent replied, "I'm sorry, sir. I'll be happy to try to help you, but I've got to help these folks first; and then I'm sure we'll be able to work something out."

    The passenger was unimpressed. He asked loudly, so that
    the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"

    Without hesitating, the agent smiled and grabbed her public address microphone. "May I have your attention, please?", she began, her voice heard clearly throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him with his identity, please come to Gate 14".

    With the folks behind him in line laughing hysterically,
    the man glared at the United Airlines agent, gritted his teeth, and said, "F*** You!"

    Without flinching, she smiled and said, "I'm sorry sir,
    you'll have to get in line for that, too."

    Life isn't about how to survive the storm, but how to
    dance in the rain.
    Last edited by Roscoe; 22-03-2020 at 02:24 PM. Reason: typo
    It is better to wear out than to rust out.
    - Richard Chamberlain, Tour of the Hebrides

    Us husbands are a sorry lot.

  2. #2
    Soaring like a chicken prefect's Avatar
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    Default Re: How to deal with a difficult customer

    Its amazing how Potatoes give us chips,fries and Vodka.

    Get your s*** together every other vegetable.

  3. #3
    Senior Member piroska's Avatar
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    Default Re: How to deal with a difficult customer

    Yes, not true but funny anyway.

    I'll tell you a real one. Not me, I was tempted but the chief was present so I kept my mouth shut.
    Nutter woman had been in and had her ancient no longer available to buy CPU fan replaced with one used one we managed to find. She was shown it running before she accepted it - in her machine with the top off, and was charged $10.

    She had come back literally screaming and spitting over the counter how it was too noisy and she wanted her money back.
    Chief waited till she'd run down a bit then as she pulled $10 out of till, and handed it to her, said Did you forget your medication this morning?

    I ducked.....
    Ex-pctek

  4. #4
    Wrinkly Member! B.M.'s Avatar
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    Default Re: How to deal with a difficult customer

    I can tell you one that is true.

    Cabin Crew, have all the “come-backs” on the Airlines I have flown.

    One I’ll always remember was flying NZ-Aus with family.

    This Drop-Dead Gorgeous Hostess asked if I’d like a drink.

    I confirmed I would, and that was sorted.

    She then asked my 11yo son if he would like one too.

    He replied he would, and would like a Dry Martini “Shaken but not Stirred”.

    And she replied “Well for that you will have to give me a Kiss”.

    With that he turned the brightest red and tried to hide under the sisters seat in front.

    I spoke to him about delegating when you can’t cope.
    Global Warming is Mann made.
    .
    .
    The government cannot give to anybody anything that the government does not first take from somebody else.

  5. #5
    Retired old codger kenj's Avatar
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    Default Re: How to deal with a difficult customer

    Love it B.M.

    Ken

  6. #6
    Rocket Dog WalOne's Avatar
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    Default Re: How to deal with a difficult customer

    Nice one, B.M. I imagine the then 11 yo is now a dad himself? And has never been allowed to forget the incident, either?

    I have very high hopes that seriousness is a reversible condition.

    Dr Lester Levy


    I've studied deeply in the philosophies and religions, but cheerfulness kept breaking through.

    Leonard Cohen

  7. #7
    Senior Member
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    Default Re: How to deal with a difficult customer

    Quote Originally Posted by Roscoe View Post
    THIS IS A KEEPER!!!!

    It happened at a New York Airport. This is hilarious. I wish I had the guts of this girl. An award should go to the United
    Airlines gate agent in New York for being smart and funny, while making her point, when confronted with a passenger who probably
    deserved to fly as cargo. For all of you out there who have had to
    deal with an irate customer, this one is for you.

    A crowded United Airlines flight was cancelled. A single agent was re-booking a long line of inconvenienced travelers.

    Suddenly, an angry passenger pushed his way to the desk. He slapped his ticket on the counter and said, "I HAVE to be on this flight and it has to be FIRST CLASS."

    The agent replied, "I'm sorry, sir. I'll be happy to try to help you, but I've got to help these folks first; and then I'm sure we'll be able to work something out."

    The passenger was unimpressed. He asked loudly, so that
    the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"

    Without hesitating, the agent smiled and grabbed her public address microphone. "May I have your attention, please?", she began, her voice heard clearly throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him with his identity, please come to Gate 14".

    With the folks behind him in line laughing hysterically,
    the man glared at the United Airlines agent, gritted his teeth, and said, "F*** You!"

    Without flinching, she smiled and said, "I'm sorry sir,
    you'll have to get in line for that, too."

    Life isn't about how to survive the storm, but how to
    dance in the rain.
    Last edited by Roscoe; Yesterday at 03:24 PM. Reason: typo


    Don't know why you would need to edit post for a typo - the complete post was copy/pasted!

    and it was 7 years ago!!!

    https://www.facebook.com/mrboneheadp...8093571919371/
    Last edited by bevy121; 23-03-2020 at 10:33 AM.

  8. #8
    Wrinkly Member! B.M.'s Avatar
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    Default Re: How to deal with a difficult customer

    Quote Originally Posted by WalOne View Post
    Nice one, B.M. I imagine the then 11 yo is now a dad himself? And has never been allowed to forget the incident, either?

    Correct on all counts Wal.
    Global Warming is Mann made.
    .
    .
    The government cannot give to anybody anything that the government does not first take from somebody else.

  9. #9

    Default Re: How to deal with a difficult customer

    Quote Originally Posted by bevy121 View Post
    Last edited by Roscoe; Yesterday at 03:24 PM. Reason: typo


    Don't know why you would need to edit post for a typo - the complete post was copy/pasted!

    and it was 7 years ago!!!

    https://www.facebook.com/mrboneheadp...8093571919371/
    The problem was that it was written in American English. I had to correct the spelling into Kiwi English, otherwise known as The Queen's English. I hope that is alright with you, bevy - I'd hate to upset you.
    It is better to wear out than to rust out.
    - Richard Chamberlain, Tour of the Hebrides

    Us husbands are a sorry lot.

  10. #10
    Computer Technician wainuitech's Avatar
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    Default Re: How to deal with a difficult customer

    Quote Originally Posted by Roscoe View Post
    The problem was that it was written in American English. I had to correct the spelling into Kiwi English, otherwise known as The Queen's English. I hope that is alright with you, bevy - I'd hate to upset you.
    NOW that's a comeback on its own
    Update / Upgrades = Replace old bugs with new ones.

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