Results 1 to 7 of 7
  1. #1
    Senior Member
    Join Date
    Dec 2004
    Location
    Papamoa, Tauranga
    Posts
    1,161

    Smile HP Pavilion 15-aw00AU

    I still having problems with my lappy.
    Went to HP & it said they had a recall for batteries.
    I'm not up to spending time on the phone & thought it best to email them.
    Googled it but no help so far.
    Does anyone know if they have email support?

  2. #2
    Computer Technician wainuitech's Avatar
    Join Date
    Aug 2007
    Location
    Wellington
    Posts
    27,057

    Default Re: HP Pavilion 15-aw00AU

    Need quite a bit more info

    The last that was posted was regarding the battery was on the 28th October, its Now December.
    About $68ish plus postage not so bad?
    I've emailed, my computer guy...
    So whats happened since then ??????
    Update / Upgrades = Replace old bugs with new ones.

  3. #3
    Senior Member
    Join Date
    Dec 2004
    Location
    Papamoa, Tauranga
    Posts
    1,161

    Wink Re: HP Pavilion 15-aw00AU

    Quote Originally Posted by wainuitech View Post
    Need quite a bit more info

    The last that was posted was regarding the battery was on the 28th October, its Now December.

    So whats happened since then ??????
    Didnt hear back from him & also approached 2 others.
    Seems no one wanted the job.
    I'm not well enough to do it..

  4. #4
    Senior Member 1101's Avatar
    Join Date
    Jan 2008
    Posts
    6,383

    Default Re: HP Pavilion 15-aw00AU

    Quote Originally Posted by ianhnz View Post
    Does anyone know if they have email support?
    start here
    https://support.hp.com/nz-en/contact-hp


    For the batt recall
    https://h30686.www3.hp.com/?lang=en-GB
    Theres an email link on the LHS . Its web based email.


    Alternatively , go to a authorised HP Repair centre . It wont be cheap. It may not be worth it .


    Or , send the laptop up to these guys. Ring them first , tell them you arnt in Ak . They are very good .
    http://www.techcentral.co.nz/

    My suggestion, going from the other thread.
    Dont start haggling part costs with your IT support. And dont tell them what the part costs , unless you are willing to buy that part yourself & take the risk when it
    doesnt fix the issue or doesnt fit .
    Something like this can quickly become more trouble than its worth for repairers . A new batt doesnt allways fix the issue , and costs then start to escalate ( from experience ).

  5. #5
    Computer Technician wainuitech's Avatar
    Join Date
    Aug 2007
    Location
    Wellington
    Posts
    27,057

    Default Re: HP Pavilion 15-aw00AU

    Forgot about Tech Central, ( but this thread was mentioning own IT guy) they can tell you exactly whats wrong and the cost to repair it.

    From memory they may charge an inspection fee, but no obligation to repair if its to expensive, that way you don't run the risk of buying unwanted / nonreturnable parts.

    As 1101 pointed out about haggling part costs with your IT support -- Had people say along the lines of "I can buy it from {insert place} cheaper" than what I could provide -- my reply is -- fine go ahead, but remember if it doesn't work / fit its your money that's down the drain.
    Update / Upgrades = Replace old bugs with new ones.

  6. #6
    Senior Member 1101's Avatar
    Join Date
    Jan 2008
    Posts
    6,383

    Default Re: HP Pavilion 15-aw00AU

    Quote Originally Posted by ianhnz View Post
    Didnt hear back from him & also approached 2 others.
    Seems no one wanted the job.
    I'm not well enough to do it..
    Tauranga ?

    google Tauranga laptop repairs / Plenty to choose from. You'll find someone who will do the job.

    Replacing the batt doesnt allways fix the issue though.
    Ive had that a few times, I then have a batt I cant return and a far more expensive repair , then Customer cancels the job due to escalating costs .
    That why some repair techs see this as not worth it for them.

    Keep ringing around , you'll find someone local who will do it.

  7. #7
    Senior Member
    Join Date
    Dec 2004
    Location
    Papamoa, Tauranga
    Posts
    1,161

    Default Re: HP Pavilion 15-aw00AU

    Thanks.
    I'll follow through & advise

Similar Threads

  1. HP Pavilion Entertainment PC.
    By mzee in forum PressF1
    Replies: 6
    Last Post: 16-12-2012, 06:00 PM
  2. HP Pavilion 3260
    By B.M. in forum PressF1
    Replies: 4
    Last Post: 13-06-2006, 08:10 AM
  3. HP Pavilion 4512 help
    By aidanmaz in forum PressF1
    Replies: 2
    Last Post: 01-03-2006, 03:40 PM
  4. HP Pavilion 6605
    By chinadoll in forum PressF1
    Replies: 4
    Last Post: 18-05-2005, 11:42 PM
  5. HP Pavilion pcs
    By in forum PressF1
    Replies: 3
    Last Post: 03-02-2002, 05:21 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •