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  1. #1
    Senior Moment Tony's Avatar
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    Default GMail printing problem

    A friend of mine has a Gmail problem. I don't use Gmail so I rapidly ran out of ideas and wasn't able to help her.
    The issue is with printing document attachments. Images work OK. She clicks the image attachment and it brings up a preview. She then clicks the print icon and gets the google print/preview dialog. So far, so hoopy. With a document (.docx) she clicks and gets the preview, but when she clicks the print icon, all she gets is a blank tab - no printing stuff at all. I'm guessing it is some sort of file association issue. She uses LibreOffice, which did make me a bit suspicious (not of LibreOffice, but the fact she was "non-standard"). I didn't try any other file types (.xlsx for instance).

    She is also on Windows 8.1, believe it or not, but that is a whole separate conversation I have to have.

    Ideas, anyone?
    We are all but temporary files on the great HDD of life.

  2. #2
    amateur expert dugimodo's Avatar
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    Default Re: GMail printing problem

    I'd try saving the documents locally and then opening and printing them, rather than trying to do it from inside the email.

    Is this from an Email program and if so which one? or is it from the Gmail web mail?
    Ryzen 2700X, 16Gb DDR4RAM, 512GB M.2 NVME SSD, MSI GTX1070

  3. #3
    Senior Moment Tony's Avatar
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    Default Re: GMail printing problem

    Quote Originally Posted by dugimodo View Post
    I'd try saving the documents locally and then opening and printing them, rather than trying to do it from inside the email.

    Is this from an Email program and if so which one? or is it from the Gmail web mail?
    Its from Gmail webmail. She could indeed download then print but she really, really doesn't want to do that (a women of strong opinions...), and she shouldn't need to. I tried the same thing on my PC and it all worked OK.
    We are all but temporary files on the great HDD of life.

  4. #4
    amateur expert dugimodo's Avatar
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    Default Re: GMail printing problem

    Well it works for me, but I only have a PDF to try and I also have office installed.
    Does it open in Libre office or in a web page? I suspect it'll be google docs or similar doing the actual previewing. Not that it actually helps to know that I guess.
    Ryzen 2700X, 16Gb DDR4RAM, 512GB M.2 NVME SSD, MSI GTX1070

  5. #5
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  6. #6
    Senior Moment Tony's Avatar
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    Default Re: GMail printing problem

    Yes, it all works for me too. I do have a gmail account even though I don't use it, so I sent myself an email with attachments and it all worked as I thought it should. The document opens in a web page. Up to that point it is the same for an image or a document. It is when you click the print icon it all turns to custard.
    We are all but temporary files on the great HDD of life.

  7. #7
    Senior Moment Tony's Avatar
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    Default Re: GMail printing problem

    I'd found that post too when I was researching. I'm not sure how relevant it is, but I will suggest it to her.
    We are all but temporary files on the great HDD of life.

  8. #8
    amateur expert dugimodo's Avatar
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    Default Re: GMail printing problem

    Maybe what browser you use has an effect?
    Ryzen 2700X, 16Gb DDR4RAM, 512GB M.2 NVME SSD, MSI GTX1070

  9. #9
    Senior Moment Tony's Avatar
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    Default Re: GMail printing problem

    Could be. I think she only uses Firefox. I'll check.
    We are all but temporary files on the great HDD of life.

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