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  1. #1

    Default Open MP4 emails....

    I have a new "set-up" using Win 10, Firefox and went to Gmail to get rid of the excessive spam. An email contact has been sending me MP4 video clips, which I cannot view without downloading the same seperately, i.e. it won't play them directly but gives an error report directing me to a number of apps. Is there a simple solution to this..?

  2. #2
    Computer Technician wainuitech's Avatar
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    Default Re: Open MP4 emails....

    The problem is often the new Gmail format.

    Try this -- Log into your Gmail - top right click on the cog (settings) Select Go back to Classic, once the page reloads try again.

    Click image for larger version. 

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    Just did a test and on the new layout it didn't want to know about it, changed back to classic and the video opens and plays fine.

  3. #3

    Default Re: Open MP4 emails....

    Thanks for that, quick solution. Makes sense to me in hindsight as now I recall a recent Gmail update which would explain the timing of the problem. Appreciate your help.

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