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  1. #1
    Senior Member mark1978's Avatar
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    Jun 2008
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    Bay of Plenty
    Posts
    642

    Default Imac 2011 Beachballing, Sluggish Issues

    Good morning!!

    So I decided to move my iMac to the living room yesterday, I closed the Mac down however for some reason I thought that it was closed down as I couldn't see anything on the screen so I unplugged the power cable, it appeared it was still on. Having moved it now to the living room and starting the Mac again I am noticing a lot of beachballing, sluggish reaction of opening applications, and the internet is FREAKING slow. Speed test revealed no issues unfortunately. I downloaded the etrecheck but am an amateur and can't figure all of this out, anyone able to assist??

    Two tests: "Computer to slow" & "Beachballing"

    Computer to slow:

    EtreCheck version: 3.4.6 (460)
    Report generated 2018-02-04 10:08:13
    Download EtreCheck from https://etrecheck.com
    Runtime: 3:57
    Performance: Good

    Click the [Lookup] links for more information from Apple Support Communities.
    Click the [Details] links for more information about that line.

    Problem: Computer is too slow

    Hardware Information: ⓘ
    iMac (27-inch, Mid 2011)
    [Technical Specifications] - [User Guide] - [Warranty & Service]
    iMac - model: iMac12,2
    1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core
    8 GB RAM Upgradeable - [Instructions]
    BANK 0/DIMM0
    2 GB DDR3 1333 MHz ok
    BANK 1/DIMM0
    2 GB DDR3 1333 MHz ok
    BANK 0/DIMM1
    2 GB DDR3 1333 MHz ok
    BANK 1/DIMM1
    2 GB DDR3 1333 MHz ok
    Handoff/Airdrop2: not supported
    Wireless: en1: 802.11 a/b/g/n
    iCloud Quota: 90.25 GB available

    Video Information: ⓘ
    Intel HD Graphics 3000 - VRAM: 512 MB
    AMD Radeon HD 6770M - VRAM: 512 MB
    iMac 2560 x 1440

    Disk Information: ⓘ
    ST31000528AS disk0: (1 TB) (Rotational)
    [Show SMART report]
    EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
    Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (725.70 GB free)
    Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

    HL-DT-STDVDRW GA32N ()

    USB Information: ⓘ
    USB20Bus
    Apple Inc. FaceTime HD Camera (Built-in)
    hub_device
    Apple, Inc. Keyboard Hub
    Apple Inc. Apple Keyboard
    Apple Inc. BRCM2046 Hub
    Apple Inc. Bluetooth USB Host Controller
    USB20Bus
    hub_device
    Apple Computer, Inc. IR Receiver
    Apple Internal Memory Card Reader

    Thunderbolt Information: ⓘ
    Apple Inc. thunderbolt_bus

    System Software: ⓘ
    macOS High Sierra 10.13.3 (17D47) - Time since boot: less than an hour

    Gatekeeper: ⓘ
    Mac App Store and identified developers

    Kernel Extensions: ⓘ
    /Library/Application Support/Citrix Receiver
    [not loaded] com.citrix.kext.gusb (12.4.0 - SDK 10.9) [Lookup]

    /Library/Extensions
    [not loaded] com.avira.kext.FileAccessControl (1.2.5 - SDK 10.9) [Lookup]

    System Launch Agents: ⓘ
    [not loaded] 9 Apple tasks
    [loaded] 169 Apple tasks
    [running] 111 Apple tasks
    [killed] One Apple task
    one process killed due to insufficient RAM

    System Launch Daemons: ⓘ
    [not loaded] 36 Apple tasks
    [loaded] 185 Apple tasks
    [running] 108 Apple tasks
    [killed] One Apple task
    one process killed due to insufficient RAM

    Launch Agents: ⓘ
    [failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c 95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup]
    [running] com.avira.helper.avstats.plist (? cf66ea88 a28384e2 - installed 2018-01-20) [Lookup]
    [loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2017-07-05) [Lookup]
    [running] com.citrix.ReceiverHelper.plist (? bbfad3f1 7e1c3222 - installed 2017-07-05) [Lookup]
    [running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2017-07-05) [Lookup]

    Launch Daemons: ⓘ
    [loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup]
    [loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup]
    [loaded] com.citrix.ctxusbd.plist (? 44dc9c9f 7c15dcb9 - installed 2016-11-10) [Lookup]
    [loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-02-03) [Lookup]
    [loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-16) [Lookup]

    User Launch Agents: ⓘ
    [loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
    [loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-02-03) [Lookup]

    User Login Items: ⓘ
    CleanMyMac 3 Menu Application (? 0 - installed 2017-12-20)
    (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

    Internet Plug-ins: ⓘ
    AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-03) [Lookup]
    CitrixICAClientPlugIn: 12.4.0 (installed 2018-02-03) [Lookup]
    AdobePDFViewer: 18.009.20050 (installed 2018-02-03) [Lookup]
    QuickTime Plugin: 7.7.3 (installed 2018-01-25)

    Safari Extensions: ⓘ
    [enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-17)
    [enabled] Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2017-07-02)

    3rd Party Preference Panes: ⓘ
    None

    Time Machine: ⓘ
    Time Machine not configured!

    Top Processes by CPU: ⓘ
    38% cloudd
    4% kernel_task
    4% iTunes
    3% WindowServer
    1% coreaudiod

    Top Processes by Memory: ⓘ
    654 MB kernel_task
    632 MB Safari
    288 MB iTunes
    140 MB com.apple.WebKit.WebContent
    100 MB loginwindow

    Top Processes by Network Use: ⓘ
    Input Output Process name
    2 MB 3 KB iTunes
    461 KB 27 KB mDNSResponder
    354 KB 15 KB com.apple.WebKit.Networking
    109 KB 44 KB Mail
    9 KB 12 KB apsd

    Top Processes by Energy Use: ⓘ
    15.72 cloudd
    9.36 syncdefaultsd
    6.76 iTunes
    4.76 WindowServer

    Virtual Memory Information: ⓘ
    3.96 GB Available RAM
    17 MB Free RAM
    4.04 GB Used RAM
    3.95 GB Cached files
    1 MB Swap Used

    Software installs (last 30 days): ⓘ
    Adobe Acrobat Reader DC (18.009.20050): (installed 2018-01-20)
    ExpressVPN: (installed 2018-01-28)

    Install information may not be complete.

    Diagnostics Events (last 3 days for minor events): ⓘ
    2018-02-04 09:40:35 Last shutdown cause: 3 - Hard shutdown


    Beachballing:
    EtreCheck version: 3.4.6 (460)
    Report generated 2018-02-04 10:15:15
    Download EtreCheck from https://etrecheck.com
    Runtime: 5:40
    Performance: Below Average

    Click the [Lookup] links for more information from Apple Support Communities.
    Click the [Details] links for more information about that line.

    Problem: Beachballing

    Hardware Information: ⓘ
    iMac (27-inch, Mid 2011)
    [Technical Specifications] - [User Guide] - [Warranty & Service]
    iMac - model: iMac12,2
    1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core
    8 GB RAM Upgradeable - [Instructions]
    BANK 0/DIMM0
    2 GB DDR3 1333 MHz ok
    BANK 1/DIMM0
    2 GB DDR3 1333 MHz ok
    BANK 0/DIMM1
    2 GB DDR3 1333 MHz ok
    BANK 1/DIMM1
    2 GB DDR3 1333 MHz ok
    Handoff/Airdrop2: not supported
    Wireless: en1: 802.11 a/b/g/n
    iCloud Quota: 90.25 GB available

    Video Information: ⓘ
    Intel HD Graphics 3000 - VRAM: 512 MB
    AMD Radeon HD 6770M - VRAM: 512 MB
    iMac 2560 x 1440

    Disk Information: ⓘ
    ST31000528AS disk0: (1 TB) (Rotational)
    [Show SMART report]
    EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
    Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (725.58 GB free)
    Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

    HL-DT-STDVDRW GA32N ()

    USB Information: ⓘ
    USB20Bus
    Apple Inc. FaceTime HD Camera (Built-in)
    hub_device
    Apple, Inc. Keyboard Hub
    Apple Inc. Apple Keyboard
    Apple Inc. BRCM2046 Hub
    Apple Inc. Bluetooth USB Host Controller
    USB20Bus
    hub_device
    Western Digital External HDD
    1600BEV External disk1: (160.04 GB)
    Untitled (disk1s1 - ExFAT) /Volumes/Untitled : 160.04 GB (160.02 GB free)
    Apple Computer, Inc. IR Receiver
    Apple Internal Memory Card Reader

    Thunderbolt Information: ⓘ
    Apple Inc. thunderbolt_bus

    System Software: ⓘ
    macOS High Sierra 10.13.3 (17D47) - Time since boot: less than an hour

    Gatekeeper: ⓘ
    Mac App Store and identified developers

    Kernel Extensions: ⓘ
    /Library/Application Support/Citrix Receiver
    [not loaded] com.citrix.kext.gusb (12.4.0 - SDK 10.9) [Lookup]

    /Library/Extensions
    [not loaded] com.avira.kext.FileAccessControl (1.2.5 - SDK 10.9) [Lookup]

    System Launch Agents: ⓘ
    [not loaded] 9 Apple tasks
    [loaded] 172 Apple tasks
    [running] 108 Apple tasks
    [killed] One Apple task
    one process killed due to insufficient RAM

    System Launch Daemons: ⓘ
    [not loaded] 36 Apple tasks
    [loaded] 186 Apple tasks
    [running] 107 Apple tasks
    [killed] One Apple task
    one process killed due to insufficient RAM

    Launch Agents: ⓘ
    [failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c 95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup]
    [running] com.avira.helper.avstats.plist (? cf66ea88 a28384e2 - installed 2018-01-20) [Lookup]
    [loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2017-07-05) [Lookup]
    [running] com.citrix.ReceiverHelper.plist (? bbfad3f1 7e1c3222 - installed 2017-07-05) [Lookup]
    [running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2017-07-05) [Lookup]

    Launch Daemons: ⓘ
    [loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup]
    [loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup]
    [loaded] com.citrix.ctxusbd.plist (? 44dc9c9f 7c15dcb9 - installed 2016-11-10) [Lookup]
    [loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-02-03) [Lookup]
    [loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-16) [Lookup]

    User Launch Agents: ⓘ
    [loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
    [loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-02-03) [Lookup]

    User Login Items: ⓘ
    CleanMyMac 3 Menu Application (? 0 - installed 2017-12-20)
    (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

    Internet Plug-ins: ⓘ
    AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-03) [Lookup]
    CitrixICAClientPlugIn: 12.4.0 (installed 2018-02-03) [Lookup]
    AdobePDFViewer: 18.009.20050 (installed 2018-02-03) [Lookup]
    QuickTime Plugin: 7.7.3 (installed 2018-01-25)

    Safari Extensions: ⓘ
    [enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-17)
    [enabled] Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2017-07-02)

    3rd Party Preference Panes: ⓘ
    None

    Time Machine: ⓘ
    Time Machine not configured!

    Top Processes by CPU: ⓘ
    5% WindowServer
    4% iTunes
    3% kernel_task
    2% Dock
    1% coreaudiod

    Top Processes by Memory: ⓘ
    661 MB kernel_task
    635 MB Safari
    521 MB iTunes
    145 MB com.apple.WebKit.WebContent
    100 MB loginwindow

    Top Processes by Network Use: ⓘ
    Input Output Process name
    17 KB 65 MB nsurlsessiond
    587 KB 30 KB mDNSResponder
    108 KB 54 KB Mail
    9 KB 13 KB apsd
    9 KB 7 KB cloudd

    Top Processes by Energy Use: ⓘ
    19.00 iTunes
    4.02 coreaudiod
    3.72 WindowServer
    1.42 cloudd
    1.32 hidd

    Virtual Memory Information: ⓘ
    3.90 GB Available RAM
    28 MB Free RAM
    4.10 GB Used RAM
    3.87 GB Cached files
    3 MB Swap Used

    Software installs (last 30 days): ⓘ
    Adobe Acrobat Reader DC (18.009.20050): (installed 2018-01-20)
    ExpressVPN: (installed 2018-01-28)

    Install information may not be complete.

    Diagnostics Events (last 3 days for minor events): ⓘ
    2018-02-04 10:11:18 cloudd Crash [Open]
    Cause: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/USER/Library/Containers/com.apple.cloudphotosd/*/Assets deleted/renamed, crashing.'
    terminating with uncaught exception of type NSException
    abort() called
    2018-02-04 09:40:35 Last shutdown cause: 3 - Hard shutdown

  2. #2
    Senior Member Driftwood's Avatar
    Join Date
    Jul 2007
    Location
    Central Otago
    Posts
    3,006

    Default Re: Imac 2011 Beachballing, Sluggish Issues

    That's a lot of info & the answer could be in there somewhere, but apple isn't my first language.

    However the last paragraph could have a clue in it.

    Have you tried a clean shutdown & reboot.

  3. #3
    Senior Member mark1978's Avatar
    Join Date
    Jun 2008
    Location
    Bay of Plenty
    Posts
    642

    Default Re: Imac 2011 Beachballing, Sluggish Issues

    Hey thanks for your reply, I have only done restarts, no actual shutdown, but will do it now.

  4. #4
    Systems Engineer Alex B's Avatar
    Join Date
    Mar 2010
    Location
    London
    Posts
    1,669

    Default Re: Imac 2011 Beachballing, Sluggish Issues

    The best way to speed up your Mac properly would be to get an SSD installed.

  5. #5
    Computer Tech
    Join Date
    Dec 2004
    Location
    Oamaru
    Posts
    5,811

    Default Re: Imac 2011 Beachballing, Sluggish Issues

    Try booting in safe boot then restart again, as that sometimes clears out issues.
    Power on and hold the shift key until you see the loading bar.

  6. #6
    Senior Member mark1978's Avatar
    Join Date
    Jun 2008
    Location
    Bay of Plenty
    Posts
    642

    Default Re: Imac 2011 Beachballing, Sluggish Issues

    Hey, I did what you said and it really helped, its much faster and no beach balling, I never knew that Apple iMac had a safe mode!

  7. #7
    Computer Tech
    Join Date
    Dec 2004
    Location
    Oamaru
    Posts
    5,811

    Default Re: Imac 2011 Beachballing, Sluggish Issues

    Quote Originally Posted by mark1978 View Post
    Hey, I did what you said and it really helped, its much faster and no beach balling, I never knew that Apple iMac had a safe mode!
    Great!

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