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  1. #1
    Senior Member
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    Default Outlook 2016 deleting email from inbox.

    New installation of Outlook.
    2 accounts present. All good but one deletes all email from the inbox after a short time. Don't know how or why, and unable to find them.
    Any help appreciated.
    Cheers
    Colin

  2. #2
    Computer Technician wainuitech's Avatar
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    Default Re: Outlook 2016 deleting email from inbox.

    How is the mail set up, POP or IMAP ? If its IMAP when mail syncs with other devises when removed from one device it will remove from others as well.

    If POP it should stay on the computer but will delete from the server if its selected, by default its 14 days.

    Check your mail settings, open Outlook, File / Account settings / Account Settings (again) / Select Account/ Change /More Settings / Advanced Tab -- See what its set to do.

    You can also get to the settings, by Control Panel / Mail / Email Account / Select account ------------------>

  3. #3
    Senior Member 1101's Avatar
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    Default Re: Outlook 2016 deleting email from inbox.

    I'm guessing its IMAP
    Outlook can be buggy as all hell with imap

    There may be a sync setting where Outlook will actually hide(not display) email for ~x~ reason
    Ive seen Outlook/imap auto-hide emails . They seemed deleted by were hidden (hidden from view)

    could also be a imap sync issue between the server & Outlook .

    If its IMAP, log on via webmail and see whats there.

  4. #4
    Computer Technician wainuitech's Avatar
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    Default Re: Outlook 2016 deleting email from inbox.

    1101's post just reminded me of a problem with a customer once, mails "appeared" to disappear at random - It was durh when I found the problem.

    While in the inbox, check ALL is selected.

    See picture:
    Click image for larger version. 

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  5. #5
    Senior Member
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    Default Re: Outlook 2016 deleting email from inbox.

    Problem was with IMAP. Fixed now. Thanks for the help.

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