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Thread: Spark problems

  1. #1
    Senior Member
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    Smile Spark problems

    Hi guys.
    I've been a customer of the NZ Post Office, Telecom and now Spark for some 45 years and dont wana change, but...
    Our last 5 monthly accounts have all been stuffed up with the same thing.
    A charge for 100 fiber and another for 200 fiber.
    We only have 100 and I'm not sure if you can have 2 at a time.
    Been very stressful and not sure what we can do, apart from complaining.
    Whom would you suggest going to, for phone 100 fiber and national calls?
    Thanks,
    Ian

  2. #2
    Computer Technician wainuitech's Avatar
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    Default Re: Spark problems

    Try calling their billing department, and explain you are being charged for two connections when you only have one.

    The phone number should be on your statements.

  3. #3
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    Default Re: Spark problems

    For the last two months we been working with a Snr Customer Resolution Specialist at Spark and she tolds us all sorted.
    But we concerned now about next month and I had been thinking time to move.

  4. #4
    bs baffles brains b....'s Avatar
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    Default Re: Spark problems

    Wouldn't drop Spark just because you are having a "temporary" problem with the idiots in their billing department. They will sort it out.

  5. #5
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    Default Re: Spark problems

    Quote Originally Posted by b.... View Post
    Wouldn't drop Spark just because you are having a "temporary" problem with the idiots in their billing department. They will sort it out.
    Yes but the same problem for 5 months is a bit off and like I said I dont want to, but is the keep stuffing it up?

  6. #6
    Senior Member pctek's Avatar
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    Default Re: Spark problems

    I had a billing issue with them when I changed husbands cellphone off a separate bill to the main bill.

    Was forwarded to accounts, and what happened exactly I'm not too sure but it ended up a mess.

    Filled out a complaint and got some manager guy. He actually made things worse.

    In the end, went on chat and the person I got then, fixed it, sorted the credits/debits mess and generated a new bill for me.
    wipe your paws.

  7. #7
    Member bk T's Avatar
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    Default Re: Spark problems

    I am pretty sure that Spark is not alone with this sort of issues.

    I personally had several similar issues with other organisations - the larger the organisation, the higher chance of getting it! Nothing new, really.

  8. #8
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    Default Re: Spark problems

    Used to happen here (with Vodafone), got, charged for toll calls when they're free. They changed it over the phone. I paid what was taken off. End of story

    When I changed to Vodafone, I never paid the bill on time. But I did pay it.

    Then a few yrs later they decided to charge me $17 think it was. For late payment.

    So I rang them, and told them why charge me now when you've never charged me over the last 2 years.

    They agreed and waived the charge, and havent charged me since lol.

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