Drive not running on Linux

**dpDesignz** · 28-02-2016, 06:01 PM

I'm helping a friend recover their drive. It's a WD My Passport Ultra.

Plugging it into Windows it installs the driver, but Disk Management under Administrative Tools needs me to initialise it.

I've been trying to recover it on a Linux machine, but I'm having trouble mounting the drive.

This is my terminal session so far. Any ideas?

Code:

damien@The-Restorer:~$ lsusb
Bus 001 Device 003: ID 058f:6366 Alcor Micro Corp. Multi Flash Reader
Bus 001 Device 002: ID 1058:0741 Western Digital Technologies, Inc. My Passport Ultra
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
damien@The-Restorer:~$ modprobe usb_storage
damien@The-Restorer:~$ sudo fdisk -l
[sudo] password for damien: 
Disk /dev/ram0: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram1: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram2: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram3: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram4: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram5: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram6: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram7: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram8: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram9: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram10: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram11: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram12: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram13: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram14: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram15: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/sda: 149.1 GiB, 160041885696 bytes, 312581808 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos
Disk identifier: 0xc83f06a8

Device     Boot     Start       End   Sectors   Size Id Type
/dev/sda1  *         2048 310501375 310499328 148.1G 83 Linux
/dev/sda2       310503422 312580095   2076674  1014M  5 Extended
/dev/sda5       310503424 312580095   2076672  1014M 82 Linux swap / Solaris


damien@The-Restorer:~$ dmesg | tail
[  293.234902] usb 1-1: USB disconnect, device number 2
[  293.238260] sd 2:0:0:0: [sdb] Read Capacity(10) failed: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[  293.238283] sd 2:0:0:0: [sdb] Sense not available.
[  293.238349] sd 2:0:0:0: [sdb] Write Protect is off
[  293.238363] sd 2:0:0:0: [sdb] Mode Sense: 00 06 04 5e
[  293.238422] sd 2:0:0:0: [sdb] Asking for cache data failed
[  293.238435] sd 2:0:0:0: [sdb] Assuming drive cache: write through
[  293.245029] sd 2:0:0:0: [sdb] Read Capacity(10) failed: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[  293.245046] sd 2:0:0:0: [sdb] Sense not available.
[  293.245159] sd 2:0:0:0: [sdb] Attached SCSI disk
damien@The-Restorer:~$ dmesg | tail -n 20
[  293.245046] sd 2:0:0:0: [sdb] Sense not available.
[  293.245159] sd 2:0:0:0: [sdb] Attached SCSI disk
[  317.688042] usb 1-1: new high-speed USB device number 4 using ehci-pci
[  317.821219] usb 1-1: New USB device found, idVendor=1058, idProduct=0741
[  317.821229] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=5
[  317.821236] usb 1-1: Product: My Passport 0741
[  317.821242] usb 1-1: Manufacturer: Western Digital
[  317.821247] usb 1-1: SerialNumber: 575855314542335644554C39
[  317.822929] usb-storage 1-1:1.0: USB Mass Storage device detected
[  317.827728] scsi host4: usb-storage 1-1:1.0
[  318.828772] scsi 4:0:0:0: Direct-Access     WD       My Passport 0741 1025 PQ: 0 ANSI: 6
[  318.829246] scsi 4:0:0:1: Enclosure         WD       SES Device       1025 PQ: 0 ANSI: 6
[  318.839272] sd 4:0:0:0: [sdb] Spinning up disk...
[  318.840180] sd 4:0:0:0: Attached scsi generic sg2 type 0
[  318.844658] ses 4:0:0:1: Attached Enclosure device
[  318.845569] ses 4:0:0:1: Attached scsi generic sg3 type 13
[  319.844049] .
[  326.917671] ses 4:0:0:1: Wrong diagnostic page; asked for 1 got 0
[  326.917687] ses 4:0:0:1: Failed to get diagnostic page 0xffffffea
[  326.917694] ses 4:0:0:1: Failed to bind enclosure -19
damien@The-Restorer:~$ lsusb -v

Bus 001 Device 003: ID 058f:6366 Alcor Micro Corp. Multi Flash Reader
Couldn't open device, some information will be missing
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               2.00
  bDeviceClass            0 (Defined at Interface level)
  bDeviceSubClass         0 
  bDeviceProtocol         0 
  bMaxPacketSize0        64
  idVendor           0x058f Alcor Micro Corp.
  idProduct          0x6366 Multi Flash Reader
  bcdDevice            1.00
  iManufacturer           1 
  iProduct                2 
  iSerial                 3 
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength           32
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0 
    bmAttributes         0x80
      (Bus Powered)
    MaxPower              100mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           2
      bInterfaceClass         8 Mass Storage
      bInterfaceSubClass      6 SCSI
      bInterfaceProtocol     80 Bulk-Only
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x01  EP 1 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x82  EP 2 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0

Bus 001 Device 004: ID 1058:0741 Western Digital Technologies, Inc. My Passport Ultra
Couldn't open device, some information will be missing
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               2.10
  bDeviceClass            0 (Defined at Interface level)
  bDeviceSubClass         0 
  bDeviceProtocol         0 
  bMaxPacketSize0        64
  idVendor           0x1058 Western Digital Technologies, Inc.
  idProduct          0x0741 My Passport Ultra
  bcdDevice           10.25
  iManufacturer           1 
  iProduct                2 
  iSerial                 5 
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength           32
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          4 
    bmAttributes         0x80
      (Bus Powered)
    MaxPower              500mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           2
      bInterfaceClass         8 Mass Storage
      bInterfaceSubClass      6 SCSI
      bInterfaceProtocol     80 Bulk-Only
      iInterface              6 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x02  EP 2 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Couldn't open device, some information will be missing
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               2.00
  bDeviceClass            9 Hub
  bDeviceSubClass         0 Unused
  bDeviceProtocol         0 Full speed (or root) hub
  bMaxPacketSize0        64
  idVendor           0x1d6b Linux Foundation
  idProduct          0x0002 2.0 root hub
  bcdDevice            4.02
  iManufacturer           3 
  iProduct                2 
  iSerial                 1 
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength           25
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0 
    bmAttributes         0xe0
      Self Powered
      Remote Wakeup
    MaxPower                0mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           1
      bInterfaceClass         9 Hub
      bInterfaceSubClass      0 Unused
      bInterfaceProtocol      0 Full speed (or root) hub
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0004  1x 4 bytes
        bInterval              12

Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Couldn't open device, some information will be missing
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               1.10
  bDeviceClass            9 Hub
  bDeviceSubClass         0 Unused
  bDeviceProtocol         0 Full speed (or root) hub
  bMaxPacketSize0        64
  idVendor           0x1d6b Linux Foundation
  idProduct          0x0001 1.1 root hub
  bcdDevice            4.02
  iManufacturer           3 
  iProduct                2 
  iSerial                 1 
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength           25
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0 
    bmAttributes         0xe0
      Self Powered
      Remote Wakeup
    MaxPower                0mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           1
      bInterfaceClass         9 Hub
      bInterfaceSubClass      0 Unused
      bInterfaceProtocol      0 Full speed (or root) hub
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0002  1x 2 bytes
        bInterval             255

Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Couldn't open device, some information will be missing
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               1.10
  bDeviceClass            9 Hub
  bDeviceSubClass         0 Unused
  bDeviceProtocol         0 Full speed (or root) hub
  bMaxPacketSize0        64
  idVendor           0x1d6b Linux Foundation
  idProduct          0x0001 1.1 root hub
  bcdDevice            4.02
  iManufacturer           3 
  iProduct                2 
  iSerial                 1 
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength           25
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0 
    bmAttributes         0xe0
      Self Powered
      Remote Wakeup
    MaxPower                0mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           1
      bInterfaceClass         9 Hub
      bInterfaceSubClass      0 Unused
      bInterfaceProtocol      0 Full speed (or root) hub
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0002  1x 2 bytes
        bInterval             255

Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Couldn't open device, some information will be missing
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               1.10
  bDeviceClass            9 Hub
  bDeviceSubClass         0 Unused
  bDeviceProtocol         0 Full speed (or root) hub
  bMaxPacketSize0        64
  idVendor           0x1d6b Linux Foundation
  idProduct          0x0001 1.1 root hub
  bcdDevice            4.02
  iManufacturer           3 
  iProduct                2 
  iSerial                 1 
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength           25
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0 
    bmAttributes         0xe0
      Self Powered
      Remote Wakeup
    MaxPower                0mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           1
      bInterfaceClass         9 Hub
      bInterfaceSubClass      0 Unused
      bInterfaceProtocol      0 Full speed (or root) hub
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0002  1x 2 bytes
        bInterval             255

I'm wanting Device 002

**fred_fish** · 28-02-2016, 09:55 PM

There is a lot of sad stories on the net about those drives.

What filesystem is/was on it - ntfs? exfat?

Sounds like the partition table might be hosed, or the WD firmware.

Does gparted show any sensible partition layout on it?

Testdisk would be the next tool of choice to inspect / recover the 'missing' partition(s) if it's possible.

**Chilling_Silence** · 29-02-2016, 08:55 AM

Doesn't bode well for the health of the disk, and if Windows wants you to "initialize" the drive, that's a bad sign (Even worse if you accepted and actually _did_ it).

If what's on there is crucial, take it to a data recovery specialist, I'd be saying goodbye to it otherwise

**Renegade** · 29-02-2016, 11:58 AM

Doesn't sound too good. If it's exFat, I remember I had to install something to get Mint to mount it.

**micky** · 29-02-2016, 07:15 PM

I have just had the same problem I bought a Evo N1015v Compaq.... Damaged HD from trademe thinking would be an easy fix well HD was gone, so I put a 40GB drive in installed Win 7 and that one packed up bought a 60GB and that's now toast needed to initialized both HDD and now they can't be recognized.
So have given up on both them and will have to bin the laptop as well.

**wainuitech** · 29-02-2016, 07:18 PM

Why bin the laptop, bit like changing your car because of a flat tyre

If you put in a good HDD instead of someone's rubbish from Trademe you should have a working laptop unless something else is broken.

**micky** · 01-03-2016, 08:32 AM

Originally Posted by wainuitech

Why bin the laptop, bit like changing your car because of a flat tyre

If you put in a good HDD instead of someone's rubbish from Trademe you should have a working laptop unless something else is broken.

Have you got a good HDD that I can buy from you?

**wainuitech** · 01-03-2016, 08:46 AM

Originally Posted by micky

Have you got a good HDD that I can buy from you?

Only Sell new Drives as second hand are a PITA sometimes as you don't know when they will fail or cause troubles. ALL Hard Drives fail at some point - just a matter of when.

Had it happen on the weekend, was cloning a customers HDD to one of my Workshop Drives to save the data - all of a sudden the Computer froze, later that afternoon it was still frozen - Customers drive decided to die, it was only a couple of years old.
Thankfully she had already saved most of the data ( weekly backup) to an external HDD the day before at her house.

**Chilling_Silence** · 01-03-2016, 09:24 AM

And SSD's these days are cheap too, so unless you need terrabytes worth on your laptop, a cheap SSD will likely breath new life into your laptop like you never believed possible!

But I'm with wainuitech, they all die eventually, just needs replacing, but listen to his advice and don't go second-hand.

**1101** · 01-03-2016, 10:47 AM

Originally Posted by dpDesignz

I'm helping a friend recover their drive. It's a WD My Passport Ultra.

1) are you trying to recover data
2) or just trying get the HD working (data not important)

If 1), and the data is critical, take it straight to a data recovery specialist (not a PC repair shop)
The more you play with it, the worse you can be making it .

if 2) dont bother, just bin it. That HD can no longer be trusted

otherwise, if you cant mount it even in Lin, its beyond a simple 'fix' (see 1)

You could try one of paragons free tools
some of those are bootable Linux based, but wont give much in the way if data recovery , just file copy : which is sometimes enough