BSOD when shutting laptop lid on battery

**dpDesignz** · 21-02-2016, 10:53 AM

Hey all! Over the past few months, when I shut my lid on my Toshiba laptop on battery I get a BSOD. If the power adapter is plugged in it's fine, only when running on the battery it does this. Any ideas? Can't seem to find a specific programme doing it. I see a few people having the same issue relate it to Norton, but I've never had Norton in this device and I can't find any trace of it.

TIA
Damien

**Speedy Gonzales** · 21-02-2016, 11:08 AM

Upload the dmp files somewhere like onedrive then post the link

It's probably a 0x9f stop error

**dpDesignz** · 21-02-2016, 01:06 PM

I can only find 1 dump file https://www.dropbox.com/s/2lsi7xll7w...93-01.dmp?dl=0

**Speedy Gonzales** · 21-02-2016, 01:07 PM

Need the file itself not the txt

**dpDesignz** · 21-02-2016, 01:11 PM

Originally Posted by Speedy Gonzales

Need the file itself not the txt

Just realised that was the wrong file. Updated link

**Speedy Gonzales** · 21-02-2016, 01:24 PM

It looks like you're using two AV programs. NOD and Kingsoft AV? You should only have one AV program

This file kavbootc64.sys (I think) belongs to Kingsoft is 6 yrs old. Uninstall it. Old drivers can and will crash windows

It's possible NOD is also crashing the system

I would also update your LAN drivers. This file L1C63x64.sys is 3 yrs old

**dpDesignz** · 21-02-2016, 01:38 PM

Originally Posted by Speedy Gonzales

It looks like you're using two AV programs. NOD and Kingsoft AV? You should only have one AV program

This file kavbootc64.sys (I think) belongs to Kingsoft is 6 yrs old. Uninstall it. Old drivers can and will crash windows

It's possible NOD is also crashing the system

I would also update your LAN drivers. This file L1C63x64.sys is 3 yrs old

That's news to me! It's a clean install of the OS less than 6 months ago. I use ESET Smart Security and that's all that's installed on here AV wise? However when I check my processes under task manager, it's showing 100% disk usage by a Windows Defender file? Odd...

What's the best way to update the LAN drivers? Haven't done that for a while

**Speedy Gonzales** · 21-02-2016, 01:47 PM

Go to the Toshiba site see if there's a more recent LAN driver

This defender file what is it called in task manager. It doesnt appear to be running here. I've never seen it running at 100% disk usage either

Right mouse it / open file location. Where is it?

If Kingsoft isnt installed did you install 360 ? It's a chinese AV program (I think)

**dpDesignz** · 21-02-2016, 01:56 PM

Originally Posted by Speedy Gonzales

Go to the Toshiba site see if there's a more recent LAN driver

This defender file what is it called in task manager. It doesnt appear to be running here. I've never seen it running at 100% disk usage either

Right mouse it / open file location. Where is it?

If Kingsoft isnt installed did you install 360 ? It's a chinese AV program (I think)

Antimalware Service Executable > Windows Defender Service. Found at C:\Program Files\Windows Defender\MsMpEng.exe

I have 360 on my main computer, but not my laptop. I used to before the clean install though, but there shouldn't be traces of it? I'm pretty sure I formatted the drive? I've had ESET on it for a while now though.