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  1. #1
    Senior Member
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    Default Question RE Dick Smith

    Looking at picking something up from the receivership sale at Dick Smith, an HP product. If Dick Smith totally falls over, and something goes wrong with the HP, does HP have to fix it under warranty/CGA?

  2. #2
    Member Zippity's Avatar
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    Default Re: Question RE Dick Smith

    Why shouldn't it?

    If it was new/unused stock.

  3. #3
    Systems Engineer Alex B's Avatar
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    Default Re: Question RE Dick Smith

    Yes, it's usually quicker to take goods direct to HP for repair rather than going through the retailer anyway.

  4. #4
    Retired old codger kenj's Avatar
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    Default Re: Question RE Dick Smith

    If DSE fell over totally, you would just have to get in the queue. Therefore, HP would be the only choice. Lot of shagging around though. I would not buy if reliability and servicing were an issue.

    Ken

  5. #5
    Systems Engineer Alex B's Avatar
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    Default Re: Question RE Dick Smith

    How is it "lots of shagging around" to ring their 0800 number, do some diagnostics over the phone and take it/send it in for repair? You will get the laptop back faster than if you had taken it to the retailer. When I was working for HP as long as parts were in NZ the turn around time was 2 days.

  6. #6
    Senior Member 1101's Avatar
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    Default Re: Question RE Dick Smith

    HP be still cover all warranty claims , as per usual

    Out of warranty claims, under the CGA (say after a 1 year warranty), would be a real pain as there is no retailer to deal with.
    Factor that into the cost

  7. #7
    Senior Member pctek's Avatar
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    Default Re: Question RE Dick Smith

    Quote Originally Posted by Alex B View Post
    How is it "lots of shagging around" to ring their 0800 number, do some diagnostics over the phone and take it/send it in for repair? .
    Well if my printer issue was anything to go by, a whole heap of shagging around.
    Round and round in circles with the useless ph people, missing the point totally, then when it finally got escalated months later, a whole lot of shirking by them.

    In the end I filed a Disputes Case at which point they finally refunded me and I have avoided thier **** ever since.

    Which is not say this is a bad idea - buying something from DSE, just who the agents will be when you need to make a warranty claim....Hp - meh.
    wipe your paws.

  8. #8
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    Default Re: Question RE Dick Smith

    Cheers for that guys - as it turns out, I left it a little late to get in...and the shop was evacuated and closed by the time I got there!

  9. #9
    Senior Member sahilcc7's Avatar
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    Default Re: Question RE Dick Smith

    Maybe next time try price match at Noel Leeming if they have the same product.
    My Tech:

    i5 4670, 8GB RAM, 1TB 7200RPM HDD, AOC 1080p monitor, K280 case
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