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  1. #1
    6146-B Billy T's Avatar
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    Question Houston....We have a problem.........

    Hi Team

    For several months I have been working on a court case with an Australian Law firm, and I am scheduled to be an expert witness in the upcoming Court proceedings.

    I have sent many messages to the Practice's email address, long and short, with and without attachments etc and have never had a failure, but my most recent message was rejected (see below) and I have no idea why. Is it an issue at the Oz end of the system? but then, what does this mean: "554 Your access to this mail system from 219.88.24x.xx has been rejected due to the sending MTA's poor reputation." because that sounds rather like it is at this end of the trail!

    Are they referring to Orcon or the Australian ISP?

    Below is the full report:

    ----- The following addresses had permanent fatal errors -----
    <xyzlaw@senet.com.au>
    (reason: 554-icp-osb-irony-in5.iinet.net.au)

    ----- Transcript of session follows -----
    ... while talking to as-av.iinet.net.au.:
    <<< 554-icp-osb-irony-in5.iinet.net.au
    <<< 554 Your access to this mail system from 219.88.24x.xx has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.
    554 5.0.0 Service unavailable

    --u154u3UM027524.1454648xxx/mail.orcon.net.nz
    Content-Type: message/delivery-status

    Reporting-MTA: dns; mail.orcon.net.nz
    Received-From-MTA: DNS; 125-239-194-xxx.jetstream.xtra.co.nz
    Arrival-Date: Fri, 5 Feb 2016 17:56:02 +1300

    Final-Recipient: RFC822; xyzlaw@senet.com.au
    Action: failed
    Status: 5.5.0
    Diagnostic-Code: SMTP; 554-icp-osb-irony-in5.iinet.net.au
    Last-Attempt-Date: Fri, 5 Feb 2016 17:56:03 +1300

    --u154u3UM027524.1454648xxx/mail.orcon.net.nz
    Content-Type: text/rfc822-headers

    Return-Path: <[my business address].co.nz>
    Received: from [Billy]4bceaefcbf (125-239-194-xxx.jetstream.xtra.co.nz [125.239.194.xxx])
    (authenticated bits=0)
    by mail.orcon.net.nz (8.14.3/8.14.3/Debian-9.4) with ESMTP id u154u0UN027473
    for <xyzlaw@senet.com.au>; Fri, 5 Feb 2016 17:56:02 +1300
    From: "Me" <via my domain name.co.nz>
    To: xyzlaw@senet.com.au>
    Subject: Read: [Client Name]
    Date: Fri, 5 Feb 2016 17:55:43 +1300
    Message-ID: <B29C2E023D014E6DA869D6736FB40B5F@xxxx4bceaefcbf >


    If anybody can throw some light on this I'd be very grateful.

    Cheers

    Billy
    Some days it's not even worth chewing through my restraints!

  2. #2
    Senior Member
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    Default Re: Houston....We have a problem.........

    Your IP address has been blacklisted for sending mail due to abuse, possibly a whole range of IPs has been used to filter out the problem.

    You maybe a victim of collateral damage, or if you acquired a dynamic IP, you have got one that was abused.

    Anything that could block you like their firewall, spam filter, badly setup configs, etc can cause this error too.

    If getting a different IP is out of the question, you need to find a ip reputation look up tool, check your IP and see what results it gets and then make a submission that it's a misunderstanding if its not good and hope in their powers they rectify the situation.

    Cheers,

    KK

  3. #3
    Senior Member
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    Default Re: Houston....We have a problem.........

    It looks to me as if it is the Orcon mail server that is blacklisted not your IP address
    You appear to be sending using mail.orcon.net.nz and the IP being blocked 219.88.24x.xx belongs to Orcon

  4. #4
    6146-B Billy T's Avatar
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    Default Re: Houston....We have a problem.........

    Quote Originally Posted by Safari View Post
    It looks to me as if it is the Orcon mail server that is blacklisted not your IP address
    You appear to be sending using mail.orcon.net.nz and the IP being blocked 219.88.24x.xx belongs to Orcon
    Yes, I am on Orcon, and I can assure you that the worst activity I have perpetrated on the Web is a heap of bad jokes on Monday Laughs.

    From the wording of the message, I got the distinct impression that it was the ISP they were hammering.

    I also have an email service on Xtra so perhaps I can bypass the issue pro-tem. Is it only the ISP of the Oz connection that would be blocked?

    I sent emails to my Gmail and Xtra addresses via Orcon, and and both were delivered so my local traffic may be OK.

    I guess I'd better contact Orcon about this.


    Cheers

    Billy 8-{)
    Some days it's not even worth chewing through my restraints!

  5. #5
    Senior Member
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    Default Re: Houston....We have a problem.........

    Yes it is the Oz ISP that is using some sort of spam blocker that has the Orcon mail server on their list.
    Contact Orcon and see if they can get it removed, this can sometimes take some time though.

  6. #6
    Senior Member fred_fish's Avatar
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    Default Re: Houston....We have a problem.........

    Doh!
    Code:
    blacklist 	orcon.net.nz 	 	Blacklisted by SORBS DUHL 	 More Info
    blacklist 	mail.orcon.net.nz 	Blacklisted by UCEPROTECTL2 	 More Info
    blacklist 	smtp2.orcon.net.nz 	Blacklisted by UCEPROTECTL2
    I feel a hot wind on my shoulder
    And the touch of a world that is older

  7. #7
    Computer Tech
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    Default Re: Houston....We have a problem.........

    Yea you'll need to contact orcon and let them know their mail servers have been blacklisted and to fix it ASAP.
    If you have your own domain name you would be better to move to office 365 or google apps, so you don't have to rely on an ISPs mail server.

  8. #8
    6146-B Billy T's Avatar
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    Default Re: Houston....We have a problem.........

    Quote Originally Posted by CYaBro View Post
    Yea you'll need to contact orcon and let them know their mail servers have been blacklisted and to fix it ASAP.
    If you have your own domain name you would be better to move to office 365 or google apps, so you don't have to rely on an ISPs mail server.
    Somebody must have got in before me, because this morning it was all ok.

    I resent the errant email to the client in Oz and it didn't bounce back.

    Just as well too, because I had other fish to fry today!

    Cheers

    Billy 8-{)
    Some days it's not even worth chewing through my restraints!

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