Results 1 to 7 of 7
  1. #1
    Member mzee's Avatar
    Join Date
    Dec 2004
    Posts
    2,536

    Unhappy High Broadband usage mystery.

    My Data usage on VDSL is usually between 16GB and 25GB per month.
    In November 2014 usage was 49GB.
    In December 2014 usage was 64GB, which was actually 2 weeks as we were away on holiday.
    I change my wireless password frequently since a neighbor took to downloading videos on it some years ago.
    So far the ISP can not explain it, and as the usage page on their website is not working I can not check current usage.
    Have fully checked for malware and virus on all computers.
    The only change to the system has been to replace the Innbox Modem with a Dray Tek modem.
    I am being charged $103.50 a month for 50GB naked VDSL.
    Getting a little frustrated, and tempted to change to Actrix.

    Any comments?
    Last edited by mzee; 03-02-2015 at 10:35 PM.

  2. #2
    Senior Member pctek's Avatar
    Join Date
    Feb 2005
    Location
    In the Wild West
    Posts
    24,212

    Default Re: High Broadband usage mystery.

    Did you change the default modem access password too?
    Install a usage monitor yourself on the PC and see if it matches what the ISP says.
    wipe your paws.

  3. #3
    Senior Member Lawrence's Avatar
    Join Date
    Dec 2005
    Location
    Tauranga
    Posts
    2,083

    Default Re: High Broadband usage mystery.

    Checkout your Router page for connections http://www.howtogeek.com/204057/how-...wi-fi-network/

    Used this a while ago to check if anyone was connected to mine https://www.softperfect.com/products/wifiguard/ as I have one close neighbour

  4. #4
    Member mzee's Avatar
    Join Date
    Dec 2004
    Posts
    2,536

    Default Re: High Broadband usage mystery.

    All sorted! The ISP's system was at fault, they have cancelled the overage.

  5. #5
    amateur expert dugimodo's Avatar
    Join Date
    Dec 2005
    Posts
    8,142

    Default Re: High Broadband usage mystery.

    That's not a great price, even on spark who are not generally the cheapest I'm on the 80GB naked plan with a post pay Mobile as part of the package ($39.95 by itself normally) for $108 or there abouts. I'm not a heavy mobile user and don't need the plan it's on but it worked out cheaper than a landline and a prepay mobile and broadband. Good that they sorted out it was their end.

    When unexpected usage happens at your end the usual suspects are ;
    1. Teens - not necessarily on purpose, many of them just have no concept of how much data get's used by various activities. One of my friends had this arguments for weeks with his stepson who still didn't believe it was him when his computer lost it's internet connection (courtesy of a removed cable) and the problem went away.
    2. Unexpected large updates for windows, games, or software. One time both myself and flatmate got a 12GB update on a game we both played and our cap was almost used. Annoying really you get no warning before hand and I could have copied it over to save half the data.
    3. Malware
    4. Someone stealing bandwidth somehow - it does happen but honestly is much less common than the other reasons.
    Ryzen 2700X, 16Gb DDR4RAM, 512GB M.2 NVME SSD, MSI GTX1070

  6. #6
    Computer Technician wainuitech's Avatar
    Join Date
    Aug 2007
    Location
    Wellington
    Posts
    28,666

    Default Re: High Broadband usage mystery.

    Quote Originally Posted by mzee View Post
    All sorted! The ISP's system was at fault, they have cancelled the overage.
    Great you found the source of the problem. Wonder how many others have had the same problem and possibly been charged for over usage ?

  7. #7
    IT Contractor
    Join Date
    Feb 2005
    Posts
    2,677

    Default Re: High Broadband usage mystery.

    Quote Originally Posted by mzee View Post
    I am being charged $103.50 a month for 50GB naked VDSL.
    Spark, among other ISPs, do unlimited naked VDSL for $99 a month, or even less with some of the other players.
    Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD
    Windows 7 x64 // Phenom II 955 // 8GB DDR3-1333 // GTX460 1GB // Corsair Force3 120GB SSD
    Samsung Galaxy S4 GT-I9505

Similar Threads

  1. RAM High Usage
    By pepper2 in forum PressF1
    Replies: 9
    Last Post: 12-10-2011, 05:49 AM
  2. Broadband Excessively High Usage
    By Muffin11 in forum PressF1
    Replies: 35
    Last Post: 22-08-2009, 07:58 AM
  3. Broadband Excessively High Usage
    By Muffin11 in forum PC World Chat
    Replies: 2
    Last Post: 05-08-2009, 08:20 PM
  4. High CPU Usage.
    By Poppa John in forum PressF1
    Replies: 24
    Last Post: 01-04-2007, 06:05 PM
  5. SpoolSV.exe high CPU Usage
    By hillisp in forum PressF1
    Replies: 4
    Last Post: 17-02-2007, 05:46 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •