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  1. #1
    An old sod
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    Cool iHug PW changed!

    Anyone having trouble with iHug/Vodafone email. Coming up on her iPad "incorrect password". My wife and I share an account - mine is fine but after 30 minutes got through to tech support and they said they had started getting a lot of spam from her email address and their system changed automatically and her iPad has a virus and to ring Apple! She has not used a PC for 3 years. iThingies do not get viruses.
    Anyone any ideas?!
    Thanks
    "Why work on Wednesday and stuff up two good long weekends"
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  2. #2
    Computer Technician wainuitech's Avatar
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    Default Re: iHug PW changed!

    You only mentioned what your SWMBO is using -- What about you ?

    Just because she is getting hit with spam, doesn't mean its an infection, she may have used her email address to sign up/into something, that gets sold on spammers and away it goes.
    Last edited by wainuitech; 04-11-2014 at 04:23 PM.
    Update / Upgrades = Replace old bugs with new ones.

  3. #3
    Soaring like an Eagle gary67's Avatar
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    Default Re: iHug PW changed!

    Actually Itoys do get viruses, granted not many but they do exist

  4. #4
    Member Zippity's Avatar
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    Default Re: iHug PW changed!

    No issues at my end

  5. #5
    Senior Member pctek's Avatar
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    Default Re: iHug PW changed!

    Quote Originally Posted by stuffed View Post
    Coming up on her iPad "incorrect password". tech support said they had started getting a lot of spam from her email address and their system changed automatically and her iPad has a virus and to ring Apple!
    Ithingies get iviruses actually.

    But how about just getting them to reset the password as first fix?
    wipe your paws.

  6. #6
    IT Contractor
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    Default Re: iHug PW changed!

    Quote Originally Posted by stuffed View Post
    My wife and I share an account - mine is fine but after 30 minutes got through to tech support and they said they had started getting a lot of spam from her email address and their system changed automatically and her iPad has a virus and to ring Apple! She has not used a PC for 3 years. iThingies do not get viruses.
    1 - If you're sharing a mail account, a password change would affect both of you. Can you log in via webmail successfully?
    2 - iThings certainly can get a variety of malware.
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  7. #7
    Senior Member
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    Default Re: iHug PW changed!

    I think that is what they have done and is the reason the login failed.

    What probably happened it that the password had been compromised by spammers and they were sending out spam with her email account through the iHug servers and iHug changed it to stop it.
    Passwords can be obtained by various means but not usually due to an issue on the computer.

    ISPs have to very pro-active when customers email passwords have been compromised as it results in their mail servers being black listed and results in problems for all customers.



    Quote Originally Posted by pctek View Post
    Ithingies get iviruses actually.

    But how about just getting them to reset the password as first fix?

  8. #8
    An old sod
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    Default Re: iHug PW changed!

    Ok you guys and thanks for your input. After several text messages telling me to download AVG Antivirus to her iPad they conceded "not everyone can download it" and they then eventually reset the PW! Whew what a act and a wasted 3-4 hours.
    My iPad and email is just fine - same account.
    "Why work on Wednesday and stuff up two good long weekends"
    W10 Home 64-bit,Intel Core i7 @ 3.20GHz,RAM 16GB, ROG STRIX B360-I GAMING (LGA1151),PHL 257E7 (1920x1080@60Hz),4095MB NVIDIA GeForce GTX 1050 Ti (EVGA), 1TB SSD, 4TB HDD, 4TB USB SSD.

  9. #9
    Computer Technician wainuitech's Avatar
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    Default Re: iHug PW changed!

    telling me to download AVG Antivirus to her iPad
    Thought they wanted you to stop spam and malware ?? AVG is useless

    This week alone had 3 jobs where the persons have had AVG , one was even a paid version, and their computers had so many malware infections they may as well have had nothing, in all cases the malware had either disabled or destroyed AVG. Even after running antimalware programs and showing them what had gotten through, the paid one still insisted it was OK -Doesn't worry me his $$
    Update / Upgrades = Replace old bugs with new ones.

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