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  1. #1
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    Angry Windows 8.1 update issues

    I am trying to upgrade my Windows 8 pro laptop to 8.1 via the Win 8 app store. The upgrade downloads fine, and then it says 'getting update ready' and suddenly it stops and says the update can't be installed error code 0x80070002. I've never had any problems with the app store before... Please help!

  2. #2
    Computer Technician wainuitech's Avatar
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    Default Re: Windows 8.1 update issues

    Whats the brand / Model of Laptop. ?

    There were a few problems with Lenovo's and the Preview of 8.1 Could be the same or similar problem.

    Also what Antivirus did you have on Win 8. Hardly any would run on 8.1, causing crashes etc. If your AV is a third party AV then that can be the cause as well.

  3. #3
    Senior Member coldot's Avatar
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    Default Re: Windows 8.1 update issues

    I had that - 3 times. Then I deleted a few recently installed apps (av, Start8& etc), rebooted and it went through smoothly. Time consuming but all well now.
    Either go where you're looking or look where you're going!

  4. #4
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    Default Re: Windows 8.1 update issues

    My laptop's a Dell 15R SE with Avast Antivirus. I'll try uninstall it and get back to you.

    Thanks!

  5. #5
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    Default Re: Windows 8.1 update issues

    Ok so I've uninstalled Avast, Classic Shell and a couple of other programs using Revo Uninstaller which didn't work. So I looked around the internet, which told me to fix the registry, which I did with CCleaner. Still no success with the same annoying error! So frustrating!

    Any other ideas?

  6. #6
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    Default Re: Windows 8.1 update issues

    I wouldnt use reg cleaners. Some even ccleaner can remove valid entries. Are you using an MS account, when you go to update it? Go to run type wsreset.exe then see if it works

  7. #7
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    Default Re: Windows 8.1 update issues

    Nope tried that and it redownloaded but still didn't work (same error)!

  8. #8
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    Default Re: Windows 8.1 update issues

    It's not something to do with the fact that I'm dual booting with Ubuntu is it? They are on seperate partitions...but GRUB is the bootloader and the Window's bootloader isn't used....

  9. #9
    Computer Technician wainuitech's Avatar
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    Default Re: Windows 8.1 update issues

    Quote Originally Posted by Filthygamer View Post
    It's not something to do with the fact that I'm dual booting with Ubuntu is it? They are on seperate partitions...but GRUB is the bootloader and the Window's bootloader isn't used....
    Its possible thats the problem. When the upgrade installs it works like a repair install, you'll find theres a windows .old folder with over 3 GB on the C Drive.

  10. #10
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    Default Re: Windows 8.1 update issues

    Does this help? I searched around some forums and found a file called setuperr.txt which gave a lot of error messages:

    2013-10-19 16:25:02, Error MOUPG CSetupManager::Execute(355): Result = 0x800705BB
    2013-10-19 16:25:02, Error MOUPG CSetupHost::Execute(204): Result = 0x800705BB
    2013-10-19 16:25:20, Error SP SPGetCurrentOSGuid: BCD Open failed. Error: 0x00000002[gle=0x00000002]
    2013-10-19 16:25:20, Error SP Cannot get the current OS GUID. Error: 0x80070002[gle=0x00000002]
    2013-10-19 16:25:20, Error MOUPG CDlpTransformDU::ExecuteDriverInfoDU(1106): Result = 0x80070002[gle=0x00000002]
    2013-10-19 16:25:20, Error MOUPG CDlpTransformDU::Execute(422): Result = 0x80070002
    2013-10-19 16:25:20, Error MOUPG CDlpTask::ExecuteTransform(3154): Result = 0x80070002
    2013-10-19 16:25:20, Error MOUPG CDlpTask::ExecuteTransforms(3327): Result = 0x80070002
    2013-10-19 16:25:20, Error MOUPG CDlpTask::Execute(1550): Result = 0x80070002
    2013-10-19 16:25:20, Error MOUPG CSetupManager::ExecuteTask(1158): Result = 0x80070002
    2013-10-19 16:25:20, Error MOUPG CSetupManager::ExecuteTask(1123): Result = 0x80070002
    2013-10-19 16:25:20, Error MOUPG CSetupManager::Execute(375): Result = 0x80070002
    2013-10-19 16:25:20, Error MOUPG CDlpTask::RestartTransform(2444): Result = 0xC1800107
    2013-10-19 16:25:21, Error SP CSetupPlatform::ResurrectNewSystem: Failure: Win32Exception: \\?\C:\$Windows.~BT\Sources\newsystem.dat: The system cannot find the file specified. [0x00000002] __cdecl UnBCL::FileStream::FileStream(const class UnBCL::String *,enum UnBCL::FileMode,enum UnBCL::FileAccess,enum UnBCL::FileShare,unsigned long)[gle=0x00000002]
    2013-10-19 16:25:22, Error SP CSqmSession::SetSQMEndTime: Failed to set EndTime for datapoint with Id = 12576. Datapoint not found
    2013-10-19 16:25:22, Error SP Failed to set SQM end time. hr = 0x80070490
    2013-10-19 16:25:22, Error MOUPG Finalize: Error reporting finalize time: [0x80004005]
    2013-10-19 16:25:26, Error MOUPG CSetupHost::Execute(204): Result = 0x80070002
    2013-10-19 16:34:10, Error MOUPG CSetupManager::Execute(355): Result = 0x800705BB
    2013-10-19 16:34:10, Error MOUPG CSetupHost::Execute(204): Result = 0x800705BB
    2013-10-19 16:34:36, Error SP SPGetCurrentOSGuid: BCD Open failed. Error: 0x00000002[gle=0x00000002]
    2013-10-19 16:34:36, Error SP Cannot get the current OS GUID. Error: 0x80070002[gle=0x00000002]
    2013-10-19 16:34:36, Error MOUPG CDlpTransformDU::ExecuteDriverInfoDU(1106): Result = 0x80070002[gle=0x00000002]
    2013-10-19 16:34:36, Error MOUPG CDlpTransformDU::Execute(422): Result = 0x80070002
    2013-10-19 16:34:36, Error MOUPG CDlpTask::ExecuteTransform(3154): Result = 0x80070002
    2013-10-19 16:34:36, Error MOUPG CDlpTask::ExecuteTransforms(3327): Result = 0x80070002
    2013-10-19 16:34:36, Error MOUPG CDlpTask::Execute(1550): Result = 0x80070002
    2013-10-19 16:34:37, Error MOUPG CSetupManager::ExecuteTask(1158): Result = 0x80070002
    2013-10-19 16:34:37, Error MOUPG CSetupManager::ExecuteTask(1123): Result = 0x80070002
    2013-10-19 16:34:37, Error MOUPG CSetupManager::Execute(375): Result = 0x80070002
    2013-10-19 16:34:37, Error MOUPG CDlpTask::RestartTransform(2444): Result = 0xC1800107
    2013-10-19 16:34:38, Error SP CSetupPlatform::ResurrectNewSystem: Failure: Win32Exception: \\?\C:\$Windows.~BT\Sources\newsystem.dat: The system cannot find the file specified. [0x00000002] __cdecl UnBCL::FileStream::FileStream(const class UnBCL::String *,enum UnBCL::FileMode,enum UnBCL::FileAccess,enum UnBCL::FileShare,unsigned long)[gle=0x00000002]
    2013-10-19 16:34:40, Error SP CSqmSession::SetSQMEndTime: Failed to set EndTime for datapoint with Id = 12576. Datapoint not found
    2013-10-19 16:34:40, Error SP Failed to set SQM end time. hr = 0x80070490
    2013-10-19 16:34:40, Error MOUPG Finalize: Error reporting finalize time: [0x80004005]
    2013-10-19 16:34:46, Error MOUPG CSetupHost::Execute(204): Result = 0x80070002
    2013-10-19 17:05:43, Error MOUPG CSetupManager::Execute(355): Result = 0x800705BB
    2013-10-19 17:05:44, Error MOUPG CSetupHost::Execute(204): Result = 0x800705BB
    2013-10-19 17:05:57, Error SP SPGetCurrentOSGuid: BCD Open failed. Error: 0x00000002[gle=0x00000002]
    2013-10-19 17:05:57, Error SP Cannot get the current OS GUID. Error: 0x80070002[gle=0x00000002]
    2013-10-19 17:05:57, Error MOUPG CDlpTransformDU::ExecuteDriverInfoDU(1106): Result = 0x80070002[gle=0x00000002]
    2013-10-19 17:05:58, Error MOUPG CDlpTransformDU::Execute(422): Result = 0x80070002
    2013-10-19 17:05:58, Error MOUPG CDlpTask::ExecuteTransform(3154): Result = 0x80070002
    2013-10-19 17:05:58, Error MOUPG CDlpTask::ExecuteTransforms(3327): Result = 0x80070002
    2013-10-19 17:05:58, Error MOUPG CDlpTask::Execute(1550): Result = 0x80070002
    2013-10-19 17:05:58, Error MOUPG CSetupManager::ExecuteTask(1158): Result = 0x80070002
    2013-10-19 17:05:58, Error MOUPG CSetupManager::ExecuteTask(1123): Result = 0x80070002
    2013-10-19 17:05:58, Error MOUPG CSetupManager::Execute(375): Result = 0x80070002
    2013-10-19 17:05:58, Error MOUPG CDlpTask::RestartTransform(2444): Result = 0xC1800107
    2013-10-19 17:05:58, Error SP CSetupPlatform::ResurrectNewSystem: Failure: Win32Exception: \\?\C:\$Windows.~BT\Sources\newsystem.dat: The system cannot find the file specified. [0x00000002] __cdecl UnBCL::FileStream::FileStream(const class UnBCL::String *,enum UnBCL::FileMode,enum UnBCL::FileAccess,enum UnBCL::FileShare,unsigned long)[gle=0x00000002]
    2013-10-19 17:05:59, Error SP CSqmSession::SetSQMEndTime: Failed to set EndTime for datapoint with Id = 12576. Datapoint not found
    2013-10-19 17:05:59, Error SP Failed to set SQM end time. hr = 0x80070490
    2013-10-19 17:05:59, Error MOUPG Finalize: Error reporting finalize time: [0x80004005]
    2013-10-19 17:06:03, Error MOUPG CSetupHost::Execute(204): Result = 0x80070002
    2013-10-19 17:08:41, Error MOUPG CSetupManager::Execute(355): Result = 0x800705BB
    2013-10-19 17:08:42, Error MOUPG CSetupHost::Execute(204): Result = 0x800705BB
    2013-10-19 17:09:05, Error SP SPGetCurrentOSGuid: BCD Open failed. Error: 0x00000002[gle=0x00000002]
    2013-10-19 17:09:05, Error SP Cannot get the current OS GUID. Error: 0x80070002[gle=0x00000002]
    2013-10-19 17:09:05, Error MOUPG CDlpTransformDU::ExecuteDriverInfoDU(1106): Result = 0x80070002[gle=0x00000002]
    2013-10-19 17:09:05, Error MOUPG CDlpTransformDU::Execute(422): Result = 0x80070002
    2013-10-19 17:09:05, Error MOUPG CDlpTask::ExecuteTransform(3154): Result = 0x80070002
    2013-10-19 17:09:05, Error MOUPG CDlpTask::ExecuteTransforms(3327): Result = 0x80070002
    2013-10-19 17:09:05, Error MOUPG CDlpTask::Execute(1550): Result = 0x80070002
    2013-10-19 17:09:06, Error MOUPG CSetupManager::ExecuteTask(1158): Result = 0x80070002
    2013-10-19 17:09:06, Error MOUPG CSetupManager::ExecuteTask(1123): Result = 0x80070002
    2013-10-19 17:09:06, Error MOUPG CSetupManager::Execute(375): Result = 0x80070002
    2013-10-19 17:09:06, Error MOUPG CDlpTask::RestartTransform(2444): Result = 0xC1800107
    2013-10-19 17:09:06, Error SP CSetupPlatform::ResurrectNewSystem: Failure: Win32Exception: \\?\C:\$Windows.~BT\Sources\newsystem.dat: The system cannot find the file specified. [0x00000002] __cdecl UnBCL::FileStream::FileStream(const class UnBCL::String *,enum UnBCL::FileMode,enum UnBCL::FileAccess,enum UnBCL::FileShare,unsigned long)[gle=0x00000002]
    2013-10-19 17:09:11, Error SP CSqmSession::SetSQMEndTime: Failed to set EndTime for datapoint with Id = 12576. Datapoint not found
    2013-10-19 17:09:11, Error SP Failed to set SQM end time. hr = 0x80070490
    2013-10-19 17:09:11, Error MOUPG Finalize: Error reporting finalize time: [0x80004005]
    2013-10-19 17:09:24, Error MOUPG CSetupHost::Execute(204): Result = 0x80070002
    2013-10-19 17:20:00, Error MOUPG CSetupManager::Execute(355): Result = 0x800705BB
    2013-10-19 17:20:01, Error MOUPG CSetupHost::Execute(204): Result = 0x800705BB
    2013-10-19 17:20:14, Error SP SPGetCurrentOSGuid: BCD Open failed. Error: 0x00000002[gle=0x00000002]
    2013-10-19 17:20:14, Error SP Cannot get the current OS GUID. Error: 0x80070002[gle=0x00000002]
    2013-10-19 17:20:14, Error MOUPG CDlpTransformDU::ExecuteDriverInfoDU(1106): Result = 0x80070002[gle=0x00000002]
    2013-10-19 17:20:14, Error MOUPG CDlpTransformDU::Execute(422): Result = 0x80070002
    2013-10-19 17:20:14, Error MOUPG CDlpTask::ExecuteTransform(3154): Result = 0x80070002
    2013-10-19 17:20:14, Error MOUPG CDlpTask::ExecuteTransforms(3327): Result = 0x80070002
    2013-10-19 17:20:14, Error MOUPG CDlpTask::Execute(1550): Result = 0x80070002
    2013-10-19 17:20:14, Error MOUPG CSetupManager::ExecuteTask(1158): Result = 0x80070002
    2013-10-19 17:20:14, Error MOUPG CSetupManager::ExecuteTask(1123): Result = 0x80070002
    2013-10-19 17:20:14, Error MOUPG CSetupManager::Execute(375): Result = 0x80070002
    2013-10-19 17:20:14, Error MOUPG CDlpTask::RestartTransform(2444): Result = 0xC1800107
    2013-10-19 17:20:15, Error SP CSetupPlatform::ResurrectNewSystem: Failure: Win32Exception: \\?\C:\$Windows.~BT\Sources\newsystem.dat: The system cannot find the file specified. [0x00000002] __cdecl UnBCL::FileStream::FileStream(const class UnBCL::String *,enum UnBCL::FileMode,enum UnBCL::FileAccess,enum UnBCL::FileShare,unsigned long)[gle=0x00000002]
    2013-10-19 17:20:15, Error SP CSqmSession::SetSQMEndTime: Failed to set EndTime for datapoint with Id = 12576. Datapoint not found
    2013-10-19 17:20:15, Error SP Failed to set SQM end time. hr = 0x80070490
    2013-10-19 17:20:15, Error MOUPG Finalize: Error reporting finalize time: [0x80004005]
    2013-10-19 17:20:20, Error MOUPG CSetupHost::Execute(204): Result = 0x80070002
    2013-10-19 17:26:55, Error MOUPG CSetupManager::Execute(355): Result = 0x800705BB
    2013-10-19 17:26:56, Error MOUPG CSetupHost::Execute(204): Result = 0x800705BB
    2013-10-19 17:27:33, Error SP SPGetCurrentOSGuid: BCD Open failed. Error: 0x00000002[gle=0x00000002]
    2013-10-19 17:27:33, Error SP Cannot get the current OS GUID. Error: 0x80070002[gle=0x00000002]
    2013-10-19 17:27:33, Error MOUPG CDlpTransformDU::ExecuteDriverInfoDU(1106): Result = 0x80070002[gle=0x00000002]
    2013-10-19 17:27:33, Error MOUPG CDlpTransformDU::Execute(422): Result = 0x80070002
    2013-10-19 17:27:33, Error MOUPG CDlpTask::ExecuteTransform(3154): Result = 0x80070002
    2013-10-19 17:27:33, Error MOUPG CDlpTask::ExecuteTransforms(3327): Result = 0x80070002
    2013-10-19 17:27:33, Error MOUPG CDlpTask::Execute(1550): Result = 0x80070002
    2013-10-19 17:27:33, Error MOUPG CSetupManager::ExecuteTask(1158): Result = 0x80070002
    2013-10-19 17:27:33, Error MOUPG CSetupManager::ExecuteTask(1123): Result = 0x80070002
    2013-10-19 17:27:33, Error MOUPG CSetupManager::Execute(375): Result = 0x80070002
    2013-10-19 17:27:33, Error MOUPG CDlpTask::RestartTransform(2444): Result = 0xC1800107
    2013-10-19 17:27:34, Error SP CSetupPlatform::ResurrectNewSystem: Failure: Win32Exception: \\?\C:\$Windows.~BT\Sources\newsystem.dat: The system cannot find the file specified. [0x00000002] __cdecl UnBCL::FileStream::FileStream(const class UnBCL::String *,enum UnBCL::FileMode,enum UnBCL::FileAccess,enum UnBCL::FileShare,unsigned long)[gle=0x00000002]
    2013-10-19 17:27:34, Error SP CSqmSession::SetSQMEndTime: Failed to set EndTime for datapoint with Id = 12576. Datapoint not found
    2013-10-19 17:27:34, Error SP Failed to set SQM end time. hr = 0x80070490
    2013-10-19 17:27:34, Error MOUPG Finalize: Error reporting finalize time: [0x80004005]
    2013-10-19 17:27:40, Error MOUPG CSetupHost::Execute(204): Result = 0x80070002
    2013-10-19 17:36:28, Error MOUPG CSetupManager::Execute(355): Result = 0x800705BB
    2013-10-19 17:36:28, Error MOUPG CSetupHost::Execute(204): Result = 0x800705BB
    2013-10-19 17:36:47, Error SP SPGetCurrentOSGuid: BCD Open failed. Error: 0x00000002[gle=0x00000002]
    2013-10-19 17:36:47, Error SP Cannot get the current OS GUID. Error: 0x80070002[gle=0x00000002]
    2013-10-19 17:36:47, Error MOUPG CDlpTransformDU::ExecuteDriverInfoDU(1106): Result = 0x80070002[gle=0x00000002]
    2013-10-19 17:36:47, Error MOUPG CDlpTransformDU::Execute(422): Result = 0x80070002
    2013-10-19 17:36:48, Error MOUPG CDlpTask::ExecuteTransform(3154): Result = 0x80070002
    2013-10-19 17:36:48, Error MOUPG CDlpTask::ExecuteTransforms(3327): Result = 0x80070002
    2013-10-19 17:36:48, Error MOUPG CDlpTask::Execute(1550): Result = 0x80070002
    2013-10-19 17:36:48, Error MOUPG CSetupManager::ExecuteTask(1158): Result = 0x80070002
    2013-10-19 17:36:48, Error MOUPG CSetupManager::ExecuteTask(1123): Result = 0x80070002
    2013-10-19 17:36:48, Error MOUPG CSetupManager::Execute(375): Result = 0x80070002
    2013-10-19 17:36:48, Error MOUPG CDlpTask::RestartTransform(2444): Result = 0xC1800107
    2013-10-19 17:36:48, Error SP CSetupPlatform::ResurrectNewSystem: Failure: Win32Exception: \\?\C:\$Windows.~BT\Sources\newsystem.dat: The system cannot find the file specified. [0x00000002] __cdecl UnBCL::FileStream::FileStream(const class UnBCL::String *,enum UnBCL::FileMode,enum UnBCL::FileAccess,enum UnBCL::FileShare,unsigned long)[gle=0x00000002]
    2013-10-19 17:36:50, Error SP CSqmSession::SetSQMEndTime: Failed to set EndTime for datapoint with Id = 12576. Datapoint not found
    2013-10-19 17:36:50, Error SP Failed to set SQM end time. hr = 0x80070490
    2013-10-19 17:36:50, Error MOUPG Finalize: Error reporting finalize time: [0x80004005]
    2013-10-19 17:36:55, Error MOUPG CSetupHost::Execute(204): Result = 0x80070002
    2013-10-19 17:43:55, Error MOUPG CSetupManager::Execute(355): Result = 0x800705BB
    2013-10-19 17:43:56, Error MOUPG CSetupHost::Execute(204): Result = 0x800705BB
    2013-10-19 17:44:18, Error SP SPGetCurrentOSGuid: BCD Open failed. Error: 0x00000002[gle=0x00000002]
    2013-10-19 17:44:18, Error SP Cannot get the current OS GUID. Error: 0x80070002[gle=0x00000002]
    2013-10-19 17:44:18, Error MOUPG CDlpTransformDU::ExecuteDriverInfoDU(1106): Result = 0x80070002[gle=0x00000002]
    2013-10-19 17:44:19, Error MOUPG CDlpTransformDU::Execute(422): Result = 0x80070002
    2013-10-19 17:44:19, Error MOUPG CDlpTask::ExecuteTransform(3154): Result = 0x80070002
    2013-10-19 17:44:19, Error MOUPG CDlpTask::ExecuteTransforms(3327): Result = 0x80070002
    2013-10-19 17:44:19, Error MOUPG CDlpTask::Execute(1550): Result = 0x80070002
    2013-10-19 17:44:19, Error MOUPG CSetupManager::ExecuteTask(1158): Result = 0x80070002
    2013-10-19 17:44:19, Error MOUPG CSetupManager::ExecuteTask(1123): Result = 0x80070002
    2013-10-19 17:44:19, Error MOUPG CSetupManager::Execute(375): Result = 0x80070002
    2013-10-19 17:44:19, Error MOUPG CDlpTask::RestartTransform(2444): Result = 0xC1800107
    2013-10-19 17:44:19, Error SP CSetupPlatform::ResurrectNewSystem: Failure: Win32Exception: \\?\C:\$Windows.~BT\Sources\newsystem.dat: The system cannot find the file specified. [0x00000002] __cdecl UnBCL::FileStream::FileStream(const class UnBCL::String *,enum UnBCL::FileMode,enum UnBCL::FileAccess,enum UnBCL::FileShare,unsigned long)[gle=0x00000002]
    2013-10-19 17:44:20, Error SP CSqmSession::SetSQMEndTime: Failed to set EndTime for datapoint with Id = 12576. Datapoint not found
    2013-10-19 17:44:20, Error SP Failed to set SQM end time. hr = 0x80070490
    2013-10-19 17:44:20, Error MOUPG Finalize: Error reporting finalize time: [0x80004005]
    2013-10-19 17:44:31, Error MOUPG CSetupHost::Execute(204): Result = 0x80070002


    They all are from today so maybe relevant? BTW the file was in C:\$Windows.~BT\Sources\Panther
    This is really getting to be a pain in the butt now!
    And I'm pretty sure I deleted the windows.old folder as part of a disc cleanup

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