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  1. #1

    Default SOS from overseas

    Hi
    Son in Europe has a sony laptop with Vista. Message received as follows.
    Have instructed to run usual checks. Has MSE and Malware checkers installed.
    Maybe a system restore ??
    Any ideas please?

    PC is dying at funny times. Will be typing away and it will just switch off.
    Turn power back on and it will Then come up with the 'Windows Error Recovery Screen'
    Start the 'Launch Windows' option - will get through it....do the systems repair. Will be fine for 20 mins then die again.
    Any ideas on what I can do? Only thing I cn think of is that I tried to download some software lastweek to download music...maybe it had a virus in it?
    Any ideas/solutions?

  2. #2
    amateur expert dugimodo's Avatar
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    Default Re: SOS from overseas

    Could be overheating, get him to check the air vents aren't clogged up and the fans are working.
    It should get noisy if it's running hot also.
    Ryzen 2700X, 16Gb DDR4RAM, 512GB M.2 NVME SSD, MSI GTX1070

  3. #3

    Default Re: SOS from overseas

    thanks will do

  4. #4
    Senior Member pctek's Avatar
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    Default Re: SOS from overseas

    Quote Originally Posted by dugimodo View Post
    Could be overheating.
    Could be anything.
    Get him to check Event Viewer and see if there are any disk errors.....or anything else occurring a lot.
    wipe your paws.

  5. #5
    amateur expert dugimodo's Avatar
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    Default Re: SOS from overseas

    Quote Originally Posted by pctek View Post
    Could be anything.
    Get him to check Event Viewer and see if there are any disk errors.....or anything else occurring a lot.
    Was only one possible solution based on the symptoms described, wouldn't say it could be anything - there are plenty of faults that won't cause those symptoms.
    But yes fair enough, and event viewer is a good suggestion. Sudden unexpected power downs as opposed to a blue screen or system shutdown though are commonly associated with overheating or hardware faults so I thought I'd start with the simplest and most common option. It could be software or a driver issue but the symptoms do make me think of heat issues. Not to exclude anyone elses suggestions of course, I only said could be. It could be cosmic radiation or a mischievious imp too but lets leave that for now.
    Ryzen 2700X, 16Gb DDR4RAM, 512GB M.2 NVME SSD, MSI GTX1070

  6. #6

    Default Re: SOS from overseas

    Thanks... I am relaying these comments to him so will see what happens overnight.

  7. #7
    Member
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    Default Re: SOS from overseas

    Tell him to get tdsskiller and scan for rootkits. Thats if it stays on long enough

  8. #8

    Default Re: SOS from overseas

    will do thanks

  9. #9
    Computer "Specialist" Agent_24's Avatar
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    Default Re: SOS from overseas

    If it's powering off suddenly then either overheating or some intermittent hardware fault like dying PSU\motherboard.
    Non-system disk or disk error. Replace and strike any key when ready.

  10. #10

    Default Re: SOS from overseas

    thanks ...message relayed

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