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  1. #1
    Short Member pcuser42's Avatar
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    Default Office 365 won't start

    All of a sudden I can't start any of my Office 365 programs, and Quick Repair does nothing and Online Repair won't start.

    There's no specific error details that could help either

    So is there anything else I can try?
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  2. #2
    Computer Technician wainuitech's Avatar
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    Default Re: Office 365 won't start

    What about in the eventvwr logs ? there should be something ?

    Can you try this please - try opening word in safe mode by Holding down the Ctrl key then opening word - if it opens then its possible some sort of addon could be causing a problem.

    Seems theres a few people having problems same actions ( or lack of) some 'fixes" are uninstall office and reinstall it again. http://support.microsoft.com/kb/2739501
    Last edited by wainuitech; 22-07-2013 at 04:29 PM.
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  3. #3
    Short Member pcuser42's Avatar
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    Default Re: Office 365 won't start

    Quote Originally Posted by wainuitech View Post
    What about in the eventvwr logs ? there should be something ?
    The only Office-related entries talk about macros, but I know exactly what caused those...

    Quote Originally Posted by wainuitech View Post
    Can you try this please - try opening word in safe mode by Holding down the Ctrl key then opening word - if it opens then its possible some sort of addon could be causing a problem.
    Exactly the same result...

    Quote Originally Posted by wainuitech View Post
    Seems theres a few people having problems same actions ( or lack of) some 'fixes" are uninstall office and reinstall it again. http://support.microsoft.com/kb/2739501
    I'd rather try and avoid that, but it's looking like it's necessary
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  4. #4
    Computer Technician wainuitech's Avatar
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    Default Re: Office 365 won't start

    This on W7 or W8 ?

    If on 8 are they from the start page/menu or direct shortcuts ? if from the start page, if you right click the tile, can you "open file location"
    Last edited by wainuitech; 22-07-2013 at 04:44 PM.
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  5. #5
    Short Member pcuser42's Avatar
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    Default Re: Office 365 won't start

    Quote Originally Posted by wainuitech View Post
    This on W7 or W8 ?

    If on 8 are they from the start page/menu or direct shortcuts ? if from the start page, if you right click the tile, can you "open file location"
    Windows 8, being launched from the taskbar.

    Some additional info, I think it started happening after the latest update (Office informed me of updates which I installed, then it stopped working), and it does nothing for 3-5 seconds before saying it can't run.
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  6. #6
    Computer Technician wainuitech's Avatar
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    Default Re: Office 365 won't start

    Try opening directly from the start Menu or directory
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  7. #7
    Short Member pcuser42's Avatar
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    Default Re: Office 365 won't start

    Opening Word from C:\Program Files\Microsoft Office 15\root\office15 does exactly the same thing.
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  8. #8
    Computer Technician wainuitech's Avatar
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    Default Re: Office 365 won't start

    Office 365 may be different then, I'm using 2013 ( not 365) and the files are in C:\Program Files(x86)\Microsoft Office \ Office 15
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