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  1. #1

    Default Unable to send emails away from home

    Hi

    Neither my wife nor I are able to send emails when we are away from home. My devices - laptop and Nexus 7, (the former using Outlook as email client and ESS as firewall/email security). My wife is using an iPad. In each case the email goes to the Outbox and just sits there.

    I simply haven't been able to solve this - do any of you have a solution please?

  2. #2
    Moderator Jen's Avatar
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    Default Re: Unable to send emails away from home

    What method are you using to get internet access when away from home?

  3. #3

    Default Re: Unable to send emails away from home

    Hi Jen.

    We have tried using WIFI on the Interislander and now at my daughter's place. We had the same problem using WIFI at our other daughter's place and at an internet hotspot in WA. We can receive email on all devices via WIFI but cannot send.

  4. #4
    Member
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    Default Re: Unable to send emails away from home

    If your ISP is different from your daughter's, the other ISP can block you from sending emails (ie: Xtra will).

  5. #5

    Default Re: Unable to send emails away from home

    OK, thanks. I suppose I should check that out with Woosh tomorrow. They are my daughter's ISP.

  6. #6
    Senior Member
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    Default Re: Unable to send emails away from home

    All ISPs will block you sending through their outgoing server if your internet connection is not with them at the time.
    If they don't their mail server will very quickly end up on a spam black list

    What you need to do is set Outlook and the iPad outgoing server settings to SSL on (secure outgoing server)
    Change the port to 465 if it doesn't do it automatically
    You may also need to enter your ISP username and password for the outgoing server

  7. #7
    Wanderer
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    Default Re: Unable to send emails away from home

    All the 5 or so ISPs I have used will block the smtp server when sending mail out. You have to be using internet off them before you can send email.

    You can use webmail ...

  8. #8
    Old dick-head
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    Default Re: Unable to send emails away from home

    Just another good reason to abandon ISP's email and get an Gmail account. (or Fastmail.fm or mail.com etc)

  9. #9
    Wanderer
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    Default Re: Unable to send emails away from home

    If you are with Orcon and you go to the daughter's place and it's Woosh. Just change the smtp address to Woosh's temporarily ....

  10. #10

    Default Re: Unable to send emails away from home

    Thanks folks. I think it is a lost cause - I have tried all of the above suggestions and it still doesn't work. I guess no-one likes TelstraClear.

    I will have to use webmail, which is a pain cos I don't have my email addresses there - OK to reply to someone, but a pain to initiate emails.

    Thanks anyway.

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