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  1. #1
    Member NZHawk's Avatar
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    Kuaotunu
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    Default BSOD

    Could someone help me ascertain what is causing the BSOD.
    here is the log:
    ==================================================
    Dump File : 021313-32573-01.dmp
    Crash Time : 13/02/2013 9:45:08 p.m.
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff800`03089715
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\021313-32573-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 291,408
    ==================================================

    ==================================================
    Dump File : 021313-68749-01.dmp
    Crash Time : 13/02/2013 11:20:51 a.m.
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff800`03092715
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\021313-68749-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 291,408
    ==================================================

    ==================================================
    Dump File : 021213-24601-01.dmp
    Crash Time : 12/02/2013 1:01:32 p.m.
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff800`03088715
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\021213-24601-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 291,408
    ==================================================

    ==================================================
    Dump File : 021113-27721-01.dmp
    Crash Time : 11/02/2013 1:38:22 p.m.
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff800`030a1715
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\021113-27721-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 291,408
    ==================================================

    ==================================================
    Dump File : 021113-31637-01.dmp
    Crash Time : 11/02/2013 1:35:31 p.m.
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff800`0308b715
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\021113-31637-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 291,408
    ==================================================

    ==================================================
    Dump File : 021113-27222-01.dmp
    Crash Time : 11/02/2013 1:32:23 p.m.
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff800`0308b715
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\021113-27222-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 291,408
    ==================================================

    ==================================================
    Dump File : 021013-27612-01.dmp
    Crash Time : 10/02/2013 3:26:23 p.m.
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff800`030d3715
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\021013-27612-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 291,408
    ==================================================

    ==================================================
    Dump File : 020913-26738-01.dmp
    Crash Time : 9/02/2013 4:14:53 p.m.
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff800`030a0715
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\020913-26738-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 291,408
    ==================================================

    ==================================================
    Dump File : 020813-27674-01.dmp
    Crash Time : 8/02/2013 12:02:39 p.m.
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff800`030e8715
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\020813-27674-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 291,408
    ==================================================

  2. #2
    Computer Technician wainuitech's Avatar
    Join Date
    Aug 2007
    Location
    Wellington
    Posts
    27,401

    Default Re: BSOD

    Thats normally a driver of some description.

    Try starting it in safe mode, if it starts OK, try a clean boot --- open msconfig, under services, put a tick in Hide all microsoft Services, then disable all the rest. Reboot, see if it boots normally, if it does, then go through 1 at a time re-enable reboot, sooner or later one will cause it to crash again, try the basics first, Audio etc.
    Update / Upgrades = Replace old bugs with new ones.

  3. #3
    Member NZHawk's Avatar
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    Default Re: BSOD

    roger - thank you.

  4. #4
    Junior Member
    Join Date
    Feb 2013
    Posts
    14

    Default Re: BSOD

    Hi NZHawk,

    Usually this is a driver problem but first we need more information like how long this problem has been going for, does it happen all the time, have you installed or added anything to the system including updates. All these things can contribute to the BSOD.

    Looking at your log, it's happening daily but is this after logging in or before, also what are you doing at the time that has this BSOD show up, is it graphics intensive or memory intensive. Could even be audio, etc.

    Running a tool like WinDbg can help you identify what driver could be causing the crash. However, if it produces an unknown driver, then this usually means you should update all your third party drivers to see if that resolves the issue. The above steps that wainuitech has suggested also can help you find out what maybe causing a problem if you also have trouble booting into the system.

    Cheers,

    KK

  5. #5
    Member NZHawk's Avatar
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    Default Re: BSOD

    Many thanks KK
    was able to narrow it down & disable the webcam in the monitor & it's associated start up program.
    The computer owner is going to try it with those adjustment to see if BSOD repeats
    then we'll revisit the forum.

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