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  1. #1
    Senior Moment Tony's Avatar
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    Default Getting tickets on Auckland trains

    What a shambles!

    So there I was at Sunnyvale, around 9-15 with the sun shining (for a change). I want to use my Gold Card to get a ticket on the new machines.
    1. The sun is shining on the screen so you can't read it.
    2. The screen is at a low level so parallax means you can't be sure where you are touching.
    3. Trying to choose a station requires a whole bunch of scrolling.
    4. When it comes to payment there is no option for "Gold Card". It turns out you touch "cash" which shows "$0.00". Nothing on the screen tells you this.
    At Britomart for the return journey, I am in front of three machines. Two say "eftpos/credit card". One includes cash. You can't use a gold card on the eftpos only machines! Once again there is nothing to tell you this.
    A friend also encountered a cash accepting machine that wasn't accepting cash - which meant he couldn't use his gold card.

    Questions for Auckland Transport:
    • Why aren't the screens at eye level so you can read them easily?
    • Why are the buttons silver on light grey on a white background so you can hardly read them even in good light?
    • Why is the station choice navigation such a nightmare?
    • Why isn't there a payment option that specifically says "Gold Card"?
    • Why can't I use a gold card on an eftpos only machine?
    • What is going to happen when they stop issuing tickets on the train if a machine breaks down?
    Aaaargh!
    We are all but temporary files on the great HDD of life.

  2. #2
    Short Member pcuser42's Avatar
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    Default Re: Getting tickets on Auckland trains

    Quote Originally Posted by Tony View Post
    • What is going to happen when they stop issuing tickets on the train if a machine breaks down?
    I've heard the machines are running Ubuntu so it should be very easy to implement a system to check the status of the machines every few minutes and immediately send out a technician if one fails.

    As for usability, I'm probably not as tall as you but I had no trouble using the machine with my pilot HOP card, using it to top up the card as well as print out a statement.
    "He who resorts to personal insults hath lost the argument."

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  3. #3
    IT Contractor
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    Default Re: Getting tickets on Auckland trains

    I tried to catch a train a week or so back. Couldn't be bothered with the useless ticket machine that kept telling me every option I selected was unavailable at the moment so went and found a taxi instead. First time in years I've tried to use a train, and will be the last time for years given that experience.
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  4. #4
    Computer "Specialist" Agent_24's Avatar
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    Default Re: Getting tickets on Auckland trains

    I've only used one once, but I think they actually offset the buttons from the images to compensate for the fact that your head is above the screen.
    Non-system disk or disk error. Replace and strike any key when ready.

  5. #5
    Senior Moment Tony's Avatar
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    Default Re: Getting tickets on Auckland trains

    Quote Originally Posted by Agent_24 View Post
    I've only used one once, but I think they actually offset the buttons from the images to compensate for the fact that your head is above the screen.
    Great idea, except that everyone's eyes are a different distance/angle from the image. If they raised the panels it wouldn't be necessary to do those sorts of kluges.
    We are all but temporary files on the great HDD of life.

  6. #6
    Senior Moment Tony's Avatar
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    Default Re: Getting tickets on Auckland trains

    Quote Originally Posted by pcuser42 View Post
    I've heard the machines are running Ubuntu so it should be very easy to implement a system to check the status of the machines every few minutes and immediately send out a technician if one fails.

    As for usability, I'm probably not as tall as you but I had no trouble using the machine with my pilot HOP card, using it to top up the card as well as print out a statement.
    But while we are waiting for the technician, and while it is being fixed - what happens then?

    I'm not the only one who has commented on the position of the panel.
    We are all but temporary files on the great HDD of life.

  7. #7
    Senior Moment Tony's Avatar
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    Default Re: Getting tickets on Auckland trains

    Quote Originally Posted by inphinity View Post
    I tried to catch a train a week or so back. Couldn't be bothered with the useless ticket machine that kept telling me every option I selected was unavailable at the moment so went and found a taxi instead. First time in years I've tried to use a train, and will be the last time for years given that experience.
    ATM you could have got a ticket on the train - won't be for ever though.
    We are all but temporary files on the great HDD of life.

  8. #8
    Computer "Specialist" Agent_24's Avatar
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    Default Re: Getting tickets on Auckland trains

    Quote Originally Posted by Tony View Post
    Great idea, except that everyone's eyes are a different distance/angle from the image. If they raised the panels it wouldn't be necessary to do those sorts of kluges.
    Exactly, it's madness.
    Non-system disk or disk error. Replace and strike any key when ready.

  9. #9
    Senior Moment Tony's Avatar
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    Default Re: Getting tickets on Auckland trains

    I've just repeated my original post as feedback on the Auckland transport website. It will be interesting to see what response I get, if any.
    We are all but temporary files on the great HDD of life.

  10. #10
    Short Member pcuser42's Avatar
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    Default Re: Getting tickets on Auckland trains

    Quote Originally Posted by Tony View Post
    But while we are waiting for the technician, and while it is being fixed - what happens then?
    Even the Campaign for Better Transport forum members aren't sure... though if you have HOP when it rolls out you can get away with never having to use it (although the HOP section of the machine seems rather straight-forward).

    Quote Originally Posted by Tony View Post
    I'm not the only one who has commented on the position of the panel.
    Far from the only one...

    Quote Originally Posted by inphinity View Post
    I tried to catch a train a week or so back. Couldn't be bothered with the useless ticket machine that kept telling me every option I selected was unavailable at the moment so went and found a taxi instead. First time in years I've tried to use a train, and will be the last time for years given that experience.
    Where was this? Some of the machines have been having issues
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