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  1. #1
    Senior member Iantech's Avatar
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    Default IT Help Desk, hourly rate ?

    WHats the hourly rate for IT Level 1 Support?

    Nothing fancy.

    Work will include
    Responding to IT user queries/requests: these will come from phone calls, emails, the Web based HelpDesk and staff coming to see you. Keep records and escalate as required. This includes phone system issues.
    Document builds and the process incl Word/Excel/email set up.
    Create an “IT user help” document (incl phones) to be sent to all NZ users with monthly updates.
    et cetc


    What do you think is reasonable?
    Intel Water Cooled i7 3770k, ,Z77X UB5, 30Gb mSATA SSD, 16Gb XPG DDR3 1600 Ram, 2x 1Tb HDD, GTX 670, Blu-Ray RW, Enermax NAXN 750W, CM HAF 912 Advanced Case.

  2. #2
    Where is Metla these days Chilling_Silence's Avatar
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    Default Re: IT Help Desk, hourly rate ?

    Probably start around $32 -> $38K, depending on experience, how quickly you pick things up and things.

    Can work your way up to ~$50K, again depending on what you're doing, how specialized you are at what you do, stuff like that.

    I've got zero relevant qualifications (Did MCDST back in the day, found it a total waste of time), but still was about to do all the above, you'll find you progress to a junior network admin and then a network admin role quite easily from there, along with the payrise to suit
    I mostly do Bitcoin & DigiByte things these days, feel free to say hi on Twitter: https://twitter.com/dgb_chilling

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  3. #3
    Senior member Iantech's Avatar
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    Default Re: IT Help Desk, hourly rate ?

    Hourly rate Chill. Its not full time, so I need to get some idea of an hourly rate.
    Intel Water Cooled i7 3770k, ,Z77X UB5, 30Gb mSATA SSD, 16Gb XPG DDR3 1600 Ram, 2x 1Tb HDD, GTX 670, Blu-Ray RW, Enermax NAXN 750W, CM HAF 912 Advanced Case.

  4. #4
    Soaring like an Eagle gary67's Avatar
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    Default Re: IT Help Desk, hourly rate ?

    $16-17?/ hour

  5. #5
    IT Contractor
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    Default Re: IT Help Desk, hourly rate ?

    Yeah, around $16 - $18/hour sounds reasonable. Though I suspect there has been a trend towards paying L1 Helpdesks in Bananas lately, as most I've had to deal with are pure monkeys.
    Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD
    Windows 7 x64 // Phenom II 955 // 8GB DDR3-1333 // GTX460 1GB // Corsair Force3 120GB SSD
    Samsung Galaxy S4 GT-I9505

  6. #6
    Where is Metla these days Chilling_Silence's Avatar
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    Default Re: IT Help Desk, hourly rate ?

    Quote Originally Posted by Iantech View Post
    Hourly rate Chill. Its not full time, so I need to get some idea of an hourly rate.
    Take an annual salary, divide by 52 weeks, then divide by 40 hours in a working week
    I mostly do Bitcoin & DigiByte things these days, feel free to say hi on Twitter: https://twitter.com/dgb_chilling

    Before you ask a question here, or before you get upset by a response, see here:
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  7. #7
    Senior member Iantech's Avatar
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    Default Re: IT Help Desk, hourly rate ?

    Yup, thanks for that, got it all in hand. I just had a plan thats all (that just might work out)
    Intel Water Cooled i7 3770k, ,Z77X UB5, 30Gb mSATA SSD, 16Gb XPG DDR3 1600 Ram, 2x 1Tb HDD, GTX 670, Blu-Ray RW, Enermax NAXN 750W, CM HAF 912 Advanced Case.

  8. #8
    Senior Member pctek's Avatar
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    Default Re: IT Help Desk, hourly rate ?

    Quote Originally Posted by Chilling_Silence View Post
    $32 -> $38K,
    $15.38 - $18.26
    wipe your paws.

  9. #9
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    Default Re: IT Help Desk, hourly rate ?

    what would be the hourly rate for a network or system engineer/admin? with like 3 years of experience in I.T

  10. #10
    Moderator Jen's Avatar
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    Default Re: IT Help Desk, hourly rate ?

    Quote Originally Posted by hummus View Post
    what would be the hourly rate for a network or system engineer/admin? with like 3 years of experience in I.T
    Haven't you asked this same question in two other threads?

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