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  1. #1
    Rad Member bot's Avatar
    Join Date
    Nov 2009
    Location
    Auckland
    Posts
    1,378

    Default Windows 7 laptop not sleeping

    I have an ASUS F5R laptop that has lately not been sleeping. Whenever I close the lid or launch sleep (Start -> Sleep), the screen fades, but the power LED does not blink and the hard drive light blinks every now and then. I cannot wake the laptop to wake up (power button, hitting keyboard, mouse, etc does nothing) and I have to perform a hard reset. I have not installed any new hardware and this has only happened recently. Any ideas?

    HijackThis log:


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 6:12:39 p.m., on 2-07-2012
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v9.00 (9.00.8112.16446)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
    C:\Program Files\VMware\VMware Player\hqtray.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\Program Files\Unlocker\UnlockerAssistant.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
    C:\Program Files\Google\Drive\googledrivesync.exe
    C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\Sk yDrive.exe
    C:\Users\Owner\AppData\Roaming\Dropbox\bin\Dropbox .exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\Program Files\Google\Drive\googledrivesync.exe
    C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe
    C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe
    C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe
    C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe
    C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe
    C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe
    C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe
    C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe
    C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe
    C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe
    C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe
    C:\Program Files\NetBeans 7.1.1\bin\netbeans.exe
    C:\Program Files\Microsoft Visual Studio 10.0\Common7\IDE\devenv.exe
    C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe
    C:\Windows\system32\rundll32.exe
    C:\Users\Owner\AppData\Local\Google\Chrome\Applica tion\chrome.exe
    C:\Windows\system32\RunDll32.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Users\Owner\Desktop\HijackThis.exe
    C:\Windows\system32\taskeng.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = 172.31.232.250:3128
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 10.*;cas;*.local;<local>
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: NCH EN Toolbar - {37483b40-c254-4a72-bda4-22ee90182c1e} - C:\Program Files\NCH_EN\prxtbNCH_.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: NCH EN - {37483b40-c254-4a72-bda4-22ee90182c1e} - C:\Program Files\NCH_EN\prxtbNCH_.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll
    O3 - Toolbar: NCH EN Toolbar - {37483b40-c254-4a72-bda4-22ee90182c1e} - C:\Program Files\NCH_EN\prxtbNCH_.dll
    O4 - HKLM\..\Run: [ASUS Live Update] C:\Program Files\ASUS\ASUS Live Update\ALU.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
    O4 - HKLM\..\Run: [VMware hqtray] "C:\Program Files\VMware\VMware Player\hqtray.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jaureg.exe" -u auto-update
    O4 - HKLM\..\Run: [B2C_AGENT] C:\ProgramData\LGMOBILEAX\B2C_Client\B2CNotiAgent. exe
    O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
    O4 - HKCU\..\Run: [Google Update] "C:\Users\Owner\AppData\Local\Google\Update\Google Update.exe" /c
    O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Program Files\Alcohol Soft\Alcohol 52\AxAutoMntSrv.exe" -automount
    O4 - HKCU\..\Run: [Facebook Update] "C:\Users\Owner\AppData\Local\Facebook\Update\Face bookUpdate.exe" /c /nocrashserver
    O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files\Google\Drive\googledrivesync.exe" /autostart
    O4 - HKCU\..\Run: [SkyDrive] "C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\S kyDrive.exe" /background
    O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
    O4 - HKCU\..\Run: [TuneSync] C:\Program Files\TuneSync\TuneSync.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - Startup: CCC.lnk = ?
    O4 - Startup: Dropbox.lnk = C:\Users\Owner\AppData\Roaming\Dropbox\bin\Dropbox .exe
    O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MIF5BA~1\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll
    O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MIF5BA~1\Office12\REFIEBAR.DLL
    O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware player\vsocklib.dll
    O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware player\vsocklib.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: ASLDR Service (ASLDRService) - Unknown owner - C:\Program Files\ATK Hotkey\ASLDRSrv.exe
    O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\Windows\system32\brsvc01a.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: @C:\Program Files\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program Files\Nero\Update\NASvc.exe
    O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
    O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
    O23 - Service: StarWind AE Service (StarWindServiceAE) - StarWind Software - C:\Program Files\Alcohol Soft\Alcohol 52\StarWind\StarWindServiceAE.exe
    O23 - Service: Syntek AVStream USB2.0 WebCam Service (StkSSrv) - Syntek America Inc. - C:\Windows\System32\StkCSrv.exe
    O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - C:\Program Files\VMware\VMware Player\vmware-ufad.exe
    O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files\VMware\VMware Player\vmware-authd.exe
    O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe
    O23 - Service: VMware USB Arbitration Service (VMUSBArbService) - VMware, Inc. - C:\Program Files\Common Files\VMware\USB\vmware-usbarbitrator.exe
    O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe
    O23 - Service: wampapache - Apache Software Foundation - c:\wamp\bin\apache\apache2.2.21\bin\httpd.exe
    O23 - Service: wampmysqld - Unknown owner - c:\wamp\bin\mysql\mysql5.5.20\bin\mysqld.exe

    --
    End of file - 11516 bytes
    Last edited by bot; 02-07-2012 at 07:15 PM.
    ~NOBODY CARES~

  2. #2
    Computer Technician wainuitech's Avatar
    Join Date
    Aug 2007
    Location
    Wellington
    Posts
    27,765

    Default Re: Windows 7 laptop not sleeping


  3. #3
    Rad Member bot's Avatar
    Join Date
    Nov 2009
    Location
    Auckland
    Posts
    1,378

    Default Re: Windows 7 laptop not sleeping

    Quote Originally Posted by wainuitech View Post
    Thanks, I will try that when I restart next
    ~NOBODY CARES~

  4. #4
    Member
    Join Date
    Dec 2004
    Location
    NZ
    Posts
    44,851

    Default Re: Windows 7 laptop not sleeping

    These dont have to be in startup

    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jaureg.exe" -u auto-update

    O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"

    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

    O4 - HKCU\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe

    O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray

    Dont think removing these entries from startup will fix the prob tho

  5. #5
    Member
    Join Date
    Dec 2004
    Location
    NZ
    Posts
    44,851

    Default Re: Windows 7 laptop not sleeping

    Try uninstalling the current version of the ATI drivers, and install 12.6 if its available for this laptop. It looks like 12.6 which has just come out fixes a lot if things inc system hangs after going into sleep mode. I would also check, if the BIOS is up to date. The BIOS is up to 505.

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