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Thread: RAM High Usage

  1. #1
    Junior Member
    Join Date
    Dec 2004
    Posts
    47

    Default RAM High Usage

    I have a recent problem of the available memory decreasing to zero or near zero.
    My computer is an Acer AX3950 Windows 7, Intel Core I3, 4GB Ram, 1TB HDD.

    Symptoms are: Slow loading of programmes (and I mean slow!) IE fading out when running, etc.
    I have checked the Resource monitor and it shows Physical Memory 4023, Cached 2263, Available 2199, Free 0 (or 1, 2 or 3MB)

    I have run Norton Full scan in Safe mode and 5 problems were identified and fixed.
    My only recent changes to my computer programes was the installation of .net Framework4 and Wordpress and the associated programmes. I had a problem with an error message which was solved by Speedy Gonzales about 2 days ago.

    Thank you in anticipation of a suggested resolution.

    Here is a copy of the HIJACK Log file

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 12:54:06 p.m., on 11/10/2011
    Platform: Windows 7 (WinNT 6.00.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16839)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\EgisTec MyWinLocker\x86\mwlDaemon.exe
    C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
    C:\Program Files (x86)\GFI\GFI Backup 2009 - Home Edition\GFIAgent.exe
    C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe
    C:\Program Files (x86)\Acer\Hotkey Utility\HotkeyUtility.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
    C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe
    C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=...8v1i5w4741v45q
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=...8v1i5w4741v45q
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=...8v1i5w4741v45q
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Canon Easy-WebPrint EX BHO - {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\IPS\IPSBHO.DLL
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\s wg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\coIEPlg.dll
    O3 - Toolbar: Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [SuiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"
    O4 - HKLM\..\Run: [EgisUpdate] "C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe" -d
    O4 - HKLM\..\Run: [EgisTecPMMUpdate] "C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe"
    O4 - HKLM\..\Run: [Hotkey Utility] C:\Program Files (x86)\Acer\Hotkey Utility\HotkeyUtility.exe
    O4 - HKLM\..\Run: [MDS_Menu] "C:\Program Files (x86)\Acer Arcade Deluxe\MediaShow Espresso\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Acer Arcade Deluxe\MediaShow Espresso" UpdateWithCreateOnce "Software\CyberLink\MediaShow Espresso\5.6"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe"
    O4 - HKCU\..\Run: [GFI Backup 2009 - Home Edition] "C:\PROGRA~2\GFI\GFIBAC~1\GFIAgent.exe"
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files (x86)\Microsoft Office\Office\OSA9.EXE
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461 B1589E8B4FB7.dll/cmsidewiki.html
    O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O17 - HKLM\System\CCS\Services\Tcpip\..\{6D5EF0F4-8716-4005-9421-95BC6F95CF28}: NameServer = 203.97.78.43,203.97.78.44
    O17 - HKLM\System\CS1\Services\Tcpip\..\{6D5EF0F4-8716-4005-9421-95BC6F95CF28}: NameServer = 203.97.78.43,203.97.78.44
    O17 - HKLM\System\CS2\Services\Tcpip\..\{6D5EF0F4-8716-4005-9421-95BC6F95CF28}: NameServer = 203.97.78.43,203.97.78.44
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: Apache2.2 - Unknown owner - (no file)
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: GFI Backup 2009 - Home Edition Attendant Service (GFIBckHAtt) - GFI Software Ltd. - C:\PROGRA~2\GFI\GFIBAC~1\GFIHInst.exe
    O23 - Service: GFI Backup 2009 - Home Edition Scheduler Service (GFIBckHSched) - GFI Software Ltd. - C:\PROGRA~2\GFI\GFIBAC~1\GFIHSC~1.EXE
    O23 - Service: GRegService (Greg_Service) - Acer Incorporated - C:\Program Files (x86)\Acer\Registration\GregHSRW.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Canon Inkjet Printer/Scanner/Fax Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Process Monitor (LVPrcS64) - Logitech Inc. - C:\Program Files\Common Files\Logishrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: Logitech Process Monitor (LVPrcSrv) - Unknown owner - c:\program files (x86)\common files\logitech\lvmvfm\LVPrcSrv.exe (file missing)
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: MyWinLocker Service (MWLService) - Egis Technology Inc. - C:\Program Files (x86)\EgisTec MyWinLocker\x86\MWLService.exe
    O23 - Service: MySQL - Unknown owner - C:\Program.exe (file missing)
    O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
    O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\Cyberlink\Shared files\RichVideo.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: Updater Service - Acer Group - C:\Program Files\Acer\Acer Updater\UpdaterService.exe
    O23 - Service: USBS3S4Detection - Unknown owner - C:\OEM\USBDECTION\USBS3S4Detection.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 11445 bytes

  2. #2
    Member
    Join Date
    Dec 2004
    Location
    NZ
    Posts
    44,694

    Default Re: RAM High Usage

    Get rid of Nortons. Win7's firewall is good enough

    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files (x86)\Microsoft Office\Office\OSA9.EXE

    If you've uninstalled these, tick these

    O23 - Service: Apache2.2 - Unknown owner - (no file)

    O23 - Service: MySQL - Unknown owner - C:\Program.exe (file missing)

    Is it 32 or 64 bit?

  3. #3
    Junior Member
    Join Date
    Dec 2004
    Posts
    47

    Default Re: RAM High Usage

    Thanks Speedy
    64 bit

    How do I remove the items you nominated?

  4. #4
    Soaring like an Eagle gary67's Avatar
    Join Date
    Aug 2007
    Location
    Hanmers road to nowhere
    Posts
    13,625

    Default Re: RAM High Usage

    run Hijack again, tick those entries and tell it to remove them. Oh and get rid of Norton it's rubbish and get either Microsoft security essentials (free) or Nod32 (not free)

  5. #5
    Senior Member
    Join Date
    Nov 2006
    Posts
    1,788

    Default Re: RAM High Usage

    yea - but what about all the "Unknown owner - file missing" entries
    ....something gone wrong there

  6. #6
    Junior Member
    Join Date
    Dec 2004
    Posts
    47

    Default Re: RAM High Usage

    Thanks Folks
    I have followed Gary67 and Speedy's suggestions and the resource memory ratios have changed with free memory now being 2472.
    Nortons came with the computer and is near the end of the 12 month free period. I used to use MS Security Essentials on my old computer and it proved to be satisfactory. So I will revert to MS Security Essentials.

    Thanks again for such prompt advice - it is appreciated.

  7. #7
    Senior Member GameJunkie's Avatar
    Join Date
    Oct 2008
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    64 Bitville
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    5,136

    Default Re: RAM High Usage

    norton's can be a memory hog
    Speed has never killed anyone, suddenly becoming stationary... That's what gets you.


    JOIN THE FREE FORUMS!!!!!!

  8. #8
    amateur expert dugimodo's Avatar
    Join Date
    Dec 2005
    Posts
    6,845

    Default Re: RAM High Usage

    It's the available memory figure that matters more than the free memory one. Windows 7 tends to reserve a large amount of memory but releases it as needed, it gives the illusion that more is used than actually is.
    Seems like you may have sorted it anyway, if not try a good malware scan and cleanout unwanted files and programs.
    i7 6700K, 16Gb DDR4RAM, 512GB M.2 SSD, Gigabyte GTX980

  9. #9
    mikebartnz
    Join Date
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    Default Re: RAM High Usage

    Quote Originally Posted by GameJunkie View Post
    norton's can be a memory hog
    Complete dog you mean.
    Computers are like Air Conditioners, they stop working when you open Windows.

  10. #10
    Senior Member pctek's Avatar
    Join Date
    Feb 2005
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    24,111

    Default Re: RAM High Usage

    [QUOTE=pepper2;1053117
    Nortons came with the computer and is near the end of the 12 month free period. So I will revert to MS Security Essentials.

    .[/QUOTE]

    What comes bundled is never a good reason to just leave it there and use it.

    And make sure you use anti-spyware in addition to the AV.
    Spybot Superantispyware, Malware Bytes, choose two.
    wipe your paws.

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