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  1. #1
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    Default My laptop screen now stretches horizontally when running games

    Native resolution is 1366x768, so up until now when I ran games that only allowed 4:3 resolutions, black bars appeared on the sides of the screen to fit the proper ratio; circles were circles, everything was good and well. But since a few days ago, whenever I run a game that is set for example to 1024x768, the image is completely stretched to the sides of the screen creating a pretty horrible look, with circles becoming ovals and such. It stays like this no matter how many times I change the desktop resolution or the one inside the games.

    Laptop is Toshiba Satellite L505
    Card: ATI Mobility Radeon HD 4500
    Screen: Samsung 156AT01-U01
    OS: Windows 7 64bit

    Other things I tried: fiddling around with the Screen section of the control panel (no related options apparently), alternating between the laptop's three zoom settings (Function+Spacebar), reverting to older ATI drivers, updating to newer drivers, looking for new options in ATI's Catalyst Control Center (or attempting to, since it won't even let me install Catalyst for some reason), hit F2 during boot to see what I could change about the display (it was a single, unrelated option... yay), fiddle a bit with the checkmarks on Properties->Compatibility->Config on each game's shortcut... Nothing at all. I think the change happened after an automatic Windows update; I just disabled those now but they were enabled until a couple days ago. Also installed Avast antivirus about that time...


    How can I get my black bars and proper ratio back? >':

  2. #2
    Member Caleb Watson's Avatar
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    Default Re: My laptop screen now stretches horizontally when running games

    That is a really strange problem...
    Have you tried looking up the problem on Google to see if there is anyone else with the same issue.
    That is the first thing I would try after messing with the settings.

  3. #3
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    Default Re: My laptop screen now stretches horizontally when running games

    Quote Originally Posted by Caleb Watson View Post
    That is a really strange problem...
    Have you tried looking up the problem on Google to see if there is anyone else with the same issue.
    That is the first thing I would try after messing with the settings.
    It's the first thing I tried before messing with the settings lol. Seems like it's happened to a couple people, but with a twist: they wanted the 4:3 stretched to fill the whole screen in an improper ratio, but had the black bars. That's where I got most of the ideas; the ATI Catalyst Control Center seems to have a control for this, but it won't allow me to install... All the odds are against it seems

  4. #4
    Yup. That IS a typo. 8ftmetalhaed's Avatar
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    Default Re: My laptop screen now stretches horizontally when running games

    disable gpu scaling perhaps? (in flat screen display settings, i believe)
    pc: i5 750 8GB ddr3 xfx 5770 Gbyte UD4P55 1TB WD Green, OCZ Vertex 4 64g SSD CoolMast Glad 600 case w/500 W PSU
    Laptop: Gateway i5 430M 4GB DDR3 ATI 5470 512mb 750gb HDD 15" 768p LED panel

  5. #5
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    Default Re: My laptop screen now stretches horizontally when running games

    Quote Originally Posted by 8ftmetalhaed View Post
    disable gpu scaling perhaps? (in flat screen display settings, i believe)
    Where can I do this? If it's in Catalyst, it won't let me install that tool as said earlier

  6. #6
    Yup. That IS a typo. 8ftmetalhaed's Avatar
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    Default Re: My laptop screen now stretches horizontally when running games

    oh yeah it is.
    What's the install error/problem in installing it?
    pc: i5 750 8GB ddr3 xfx 5770 Gbyte UD4P55 1TB WD Green, OCZ Vertex 4 64g SSD CoolMast Glad 600 case w/500 W PSU
    Laptop: Gateway i5 430M 4GB DDR3 ATI 5470 512mb 750gb HDD 15" 768p LED panel

  7. #7
    Computer "Specialist" Agent_24's Avatar
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    Default Re: My laptop screen now stretches horizontally when running games

    I think you will find the setting either in your video card drivers or in your BIOS setup.

    Try removing the video drivers completely with drivercleaner or driversweeper, then reinstalling the latest ones.

    Note: To run Catalyst, you need .Net framework installed and probably C++ runtimes as well.
    Non-system disk or disk error. Replace and strike any key when ready.

  8. #8
    Forgot my login from 1962 jareemon's Avatar
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    Default Re: My laptop screen now stretches horizontally when running games

    Quote Originally Posted by Agent_24 View Post
    I think you will find the setting either in your video card drivers or in your BIOS setup.

    Try removing the video drivers completely with drivercleaner or driversweeper, then reinstalling the latest ones.

    Note: To run Catalyst, you need .Net framework installed and probably C++ runtimes as well.
    +1, It could have been a gpu driver auto update, maybe try rolling back. if the problem is resolved, then you know it's the new drivers/updates causing it.
    i7 3770K // GTX680 // Intel 520 // Colossus White // Ultrasharp U2711 // SP-2500 // Mamba

  9. #9
    Computer "Specialist" Agent_24's Avatar
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    Default Re: My laptop screen now stretches horizontally when running games

    An update may have changed the setting but it shouldn't remove the option to change the setting manually.
    Non-system disk or disk error. Replace and strike any key when ready.

  10. #10
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    Default Re: My laptop screen now stretches horizontally when running games

    oh yeah it is.
    What's the install error/problem in installing it?
    The installer launches (I made sure it's the one for Win7 64), I get to choose path, language, it extracts the files, and as soon as I click "Install" to start the install proper, the classic windows crash happens which allows you to close it

    "CATALYST(tm) Install Manager stopped working"

    -Details- (translated as best as I could)
    Problem event name: APPCRASH
    Application name: InstallManagerApp.exe
    App version: 3.0.736.0
    App timestamp: 4a5d3015
    Module with errors name: MFC80U.DLL
    Module with errors version: 8.0.50727.1833
    Module with errors timestamp: 482bb4a2
    Exception code: c0000005
    Exception displacement: 00000000000854ee
    OS Version: 6.1.7600.2.0.0.768.3
    Regional config ID: 3082
    Additional info 1: 2a81
    Additional info 2: 2a81cbaea89bd5754e854ae615f08673
    Additional info 3: ac8a
    Additional info 4: ac8a106f63e08dd2e706339329ed5ab4

    Going to try the drivers now, although I seem to recall there was some trouble there too

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