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  1. #1
    Needs a reversed Cougar! tuiruru's Avatar
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    Default Problem updating Active@ Disk Image

    Hi

    I hadn't updated it for a while so from inside Active@ Disc Image I asked it to look for updates and it said there was one. I followed the instructions to uninstall the current version, downloaded the new version and installed it, only to be told that my licence key wasn't valid.

    I told it to continue and it told me I had an evaluation copy.

    I went back thru' my records and found the original licence key, and went to register it only to find that the required licence key was nearly twice as long as the one I have.

    It was at this point that I noticed the new version was V 5point something.

    Does this mean I have to pay in order to get a new licence key in order to use the "update"? Please advise what I do next.

    Many thanks
    Noli illegitimi carborundorum

    As I hurtled through space one thought kept crossing my mind. Every part of this capsule was supplied by the lowest bidder.
    John Glenn

  2. #2
    Crossmember feersumendjinn's Avatar
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    Default Re: Problem updating Active@ Disk Image

    Wainuitech may be able to help, failing that I would send the vendor an email
    "...anyone who expects a source of power from the transformation
    of these atoms is talking moonshine..."
    - Ernest Rutherford (1871-1937)

    --------------------------
    "After your hands become coated with grease, your nose will begin to itch."

  3. #3
    Soaring like an Eagle gary67's Avatar
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    Default Re: Problem updating Active@ Disk Image

    Been through this just email them and they send out a key to you

  4. #4
    Needs a reversed Cougar! tuiruru's Avatar
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    Default Re: Problem updating Active@ Disk Image

    Quote Originally Posted by gary67 View Post
    Been through this just email them and they send out a key to you
    Hi gary

    Yeah, I thought this had happened before but I couldn't find the thread when I searched for it. I have sent them an e-mail and hoping for a reply.

    If Wainui or anyone else can chip in with anything else I'd be grateful.
    Noli illegitimi carborundorum

    As I hurtled through space one thought kept crossing my mind. Every part of this capsule was supplied by the lowest bidder.
    John Glenn

  5. #5
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    Default Re: Problem updating Active@ Disk Image

    Same thing happened to me.It is an upgrade,not an update.Was a bit annoyed about that,but decided to stay with it.Paid for the new version and they sent me the new number.

  6. #6
    Needs a reversed Cougar! tuiruru's Avatar
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    Default Re: Problem updating Active@ Disk Image

    Quote Originally Posted by Neil McC View Post
    Same thing happened to me.It is an upgrade,not an update.Was a bit annoyed about that,but decided to stay with it.Paid for the new version and they sent me the new number.
    Tht'a right. Their distinction between update and upgrade seems a bit fuzzy, because the link is actually in the Update section.

    What's V 5 do that 4.x didn't? Do I need it?
    Noli illegitimi carborundorum

    As I hurtled through space one thought kept crossing my mind. Every part of this capsule was supplied by the lowest bidder.
    John Glenn

  7. #7
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    Default Re: Problem updating Active@ Disk Image

    Changes
    5.0.2 04/09/2011 - New: Added scripting support
    - New: Image encryption
    - Fixed: Unable to restore partition as logical drive onto not initialized disk
    - Fixed: When selecting a base backup for incremental/differential image, only .ADI files should be shown
    - Changed: A warning added to the log suggesting to reboot machine in case of restoring/copying to a GPT disk
    - Fixed: Refreshing device list in the main menu does not affect device list in script wizard
    - Fixed: Application might crash on disks bigger than 2 TB in certain conditions
    - Fixed: Fixed: Application crashes when disks with sector size bigger than 512 bytes are connected

    whatever all that means!!
    Had no problems with version 4 ,but I do like to upgrade essential programs !
    Last edited by Neil McC; 13-06-2011 at 08:34 AM.

  8. #8
    Needs a reversed Cougar! tuiruru's Avatar
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    Default Re: Problem updating Active@ Disk Image

    Quote Originally Posted by Neil McC View Post
    Changes
    5.0.2 04/09/2011 - New: Added scripting support
    - New: Image encryption
    - Fixed: Unable to restore partition as logical drive onto not initialized disk
    - Fixed: When selecting a base backup for incremental/differential image, only .ADI files should be shown
    - Changed: A warning added to the log suggesting to reboot machine in case of restoring/copying to a GPT disk
    - Fixed: Refreshing device list in the main menu does not affect device list in script wizard
    - Fixed: Application might crash on disks bigger than 2 TB in certain conditions
    - Fixed: Fixed: Application crashes when disks with sector size bigger than 512 bytes are connected
    Thanks Neil.
    Noli illegitimi carborundorum

    As I hurtled through space one thought kept crossing my mind. Every part of this capsule was supplied by the lowest bidder.
    John Glenn

  9. #9
    Soaring like an Eagle gary67's Avatar
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    Default Re: Problem updating Active@ Disk Image

    Wish they would add incremental updates to the schedule

  10. #10
    Needs a reversed Cougar! tuiruru's Avatar
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    Default Re: Problem updating Active@ Disk Image

    Quote Originally Posted by gary67 View Post
    Been through this just email them and they send out a key to you
    Hi Gary

    1)How long before they got back to you?

    2) Were you jumping from 4.x to 5.x?
    Noli illegitimi carborundorum

    As I hurtled through space one thought kept crossing my mind. Every part of this capsule was supplied by the lowest bidder.
    John Glenn

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