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  1. #1
    Junior Member
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    Default Guarantees and exchanges?

    Hi

    Just wondered if someone has any knowledge on what consumer rights are regarding product guarantees and exchanges.
    My sister-in-law recently bought a Nilfisk vacuum cleaner from Harvey Norman based on the Consumer mag's review on best vacuums to use for cat/dog hair but the Nilvisk has been a total failure - the power head is clogged up with pet hair and does not appear to be spinning at all. She plans to take it back this weekend and make sure that the actual cleaner is not faulty.

    If it isn't faulty and is just a poor design, what are her rights as a consumer? Can she exchange it for another brand (e.g. Miele) or get her money back or can they say that everything is working normally and it's not their problem that it doesn't work with her carpet?

    Thanks

  2. #2
    Wanderer
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    Default Re: Guarantees and exchanges?

    Money back gaurantee and exchange may be at the discretion of the shop. I have asked about a computer device at Harvey Norman and they said they don't do money backs ....

    If it's faulty, they should fix it ....

    For computer stuff, that's why I prefer DSE due to their money back policy.

    Edit. For appliances - LV Martin has that nice policy too ...
    Last edited by Nomad; 21-04-2011 at 10:48 AM.

  3. #3
    Senior Member pctek's Avatar
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    Default Re: Guarantees and exchanges?

    Under the CGA it Must be Fit for The Purpose. Which in this case is fur. So yes, she is entitled to get a refund.

    Miele is the one users say is best for fur vaccuming, better to read user reviews of products I've found than magazine reviews. Just look at all the PC mags that rate Nortons all the time. Complete bollocks.
    wipe your paws.

  4. #4
    Junior Member
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    Default Re: Guarantees and exchanges?

    If they claim it's not faulty, thus not covered under warranty, she may be covered under the consumer guarantees act which covers purchases with in 3 months of purchase date and requires products to do what retailors claim they can do.

  5. #5
    Where is Metla these days Chilling_Silence's Avatar
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    Default Re: Guarantees and exchanges?

    Start here:
    http://www.consumer.org.nz/reports/c...t/introduction

    Over the left-hand side is a menu with:
    - Introduction
    - What it covers
    - The guarantees
    - Putting it right
    - Your questions answered

    Start from the top, work your way down, read them all. It's very enlightening.
    I mostly do Bitcoin & DigiByte things these days, feel free to say hi on Twitter: https://twitter.com/dgb_chilling

    Before you ask a question here, or before you get upset by a response, see here:
    http://www.catb.org/~esr/faqs/smart-...ons.html#intro

  6. #6
    PC World Contributor
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    Default Re: Guarantees and exchanges?

    I don't have an answer for you, I just wanted to take this opportunity to bash Consumer. More often than not they just don't know **** about the products they rate.

  7. #7
    Senior Member 1101's Avatar
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    Default Re: Guarantees and exchanges?

    If its "not fit for intented purpose" then a refund must be given.
    Fur, on carpet , how strange & rare indeed.
    Are they going to say there vacuums arent designed or intended to vacuum carpets ??


    MOST shops have a total disregard for the CGA, so you will need to scream & shout to get your legal rights under the CGA .
    Last edited by 1101; 21-04-2011 at 11:32 AM.

  8. #8
    Senior Member 1101's Avatar
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    Default Re: Guarantees and exchanges?

    CGA
    Goods ....."Are free from minor defects."

    how does this seem to not include software ??????

  9. #9
    Soaring like an Eagle gary67's Avatar
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    Default Re: Guarantees and exchanges?

    Well I know they were not tested at the Nelson lab that does consumer testing as I know the guy that does the testing here for consumer. Wife used to work with him and rang him last week to ask about a vacuum cleaner for exactly the same thing to remove cat hair. His words were "I can't make any recommendations I'm not allowed, however I would buy the Miele for myself" He also told her that they have done no vacuum cleaner testing for 18 months

  10. #10
    Computer Technician wainuitech's Avatar
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    Default Re: Guarantees and exchanges?

    Quote Originally Posted by 1101 View Post
    CGA
    Goods ....."Are free from minor defects."

    how does this seem to not include software ??????
    It does include software to a certain degree.

    If you purchase some software, and it wont install due to a manufacturing fault in the CD, then you can exchange it.
    BUT if its on your computer already, then they have no control over what a person does to it, they could delete files etc or there could be other problems on the computer.

    Heres a classic example:

    A few years back I had that happen with a customer, the software wouldn't install and he jumped up and down saying it was faulty. I went and looked at it, and in the end it was corruptions on HIS computer causing the software not to work.
    It worked as it should on a good system - so there was nothing wrong with the software he had purchased. Once I fixed his PC -- Surprise surprise the software installed and worked fine.

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