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  1. #1

    Default Advice re CD drive not reading CDs please?

    I have received the following question from my daughter who lives in a remote area in West Island:
    "...we seem to be having issues with our pc reading CD's /DVD's? We have tried to run a diagnostic test, but as it won't recognise the CD's as being in the drive, it won't run the test. I tried the CD's in A's laptop & they are still working, so must be something with our pc. Any suggestions?"

    She has one of those HP all in one 'imitation Apple' things with a touch screen - sorry I don't know the model or any other details.

    I got her to go to My Computer, and Device Manager, and the drive shows up in both places. It says the drive is working properly. In properties in comes up as TSSTcorp CDDVDW TS-633A.

    Can someone please advise me what to get her to do next? Personally I suspect the rugrat grandson of sabotage, but who knows?

  2. #2
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    Default Re: Advice re CD drive not reading CDs please?

    Get her to run this. This can happen if 3rd party programs install their files / entries and stuff things up. If she's using XP, she needs to install powershell

  3. #3

    Default Re: Advice re CD drive not reading CDs please?

    Thanks Speedy. I will send that across to her. She is 5 hours behind us at the mo, so it will be a while before I hear back.

    Thanks again.

  4. #4
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    Default Re: Advice re CD drive not reading CDs please?

    No probs

  5. #5

    Default Re: Advice re CD drive not reading CDs please?

    Well Speedy, she has got back to me. She ran that, and sadly it did not work.

    She tells me she is running Vista on an HP Touchsmart - does that change things? Any more ideas please?

  6. #6
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    Default Re: Advice re CD drive not reading CDs please?

    Delete it in device manager then reboot. Then see if it works

  7. #7
    amateur expert dugimodo's Avatar
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    Default Re: Advice re CD drive not reading CDs please?

    you could try a lense cleaning disk as well, the lenses can get dirty and give read problems although this is usually a little more random that what you describe.

    For reasons only the designers could understand the lens usually faces upwards and has a shape designed to catch dust.
    Audio lens cleaners are fine, if you can get them to play of course.

    Also will the drive read anything at all ?
    Ryzen 2700X, 16Gb DDR4RAM, 512GB M.2 NVME SSD, MSI GTX1070

  8. #8
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    Default Re: Advice re CD drive not reading CDs please?

    could try ms fixit tool, seems to have been successful for some with that problem on those drives

  9. #9

    Default Re: Advice re CD drive not reading CDs please?

    Thanks to the three of you. I have sent them all across to the wilds of WA.

    As far as I understand it, she cannot read any discs, but if she puts them in someone else's PC they are fine.

  10. #10
    Senior Member pctek's Avatar
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    Default Re: Advice re CD drive not reading CDs please?

    Most likely the CD has failed. Time to replace the drive.
    wipe your paws.

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